{"id":14296,"date":"2022-02-07T16:18:00","date_gmt":"2022-02-07T13:18:00","guid":{"rendered":"https:\/\/snov.io\/blog\/?p=14296"},"modified":"2026-01-14T14:06:06","modified_gmt":"2026-01-14T11:06:06","slug":"customer-service-tools","status":"publish","type":"post","link":"https:\/\/snov.io\/blog\/customer-service-tools\/","title":{"rendered":"8 Best E-Commerce Customer Service Tools To Use In 2026"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Customer service is becoming increasingly important in today&#8217;s competitive online landscape. Due to the Covid-19 pandemic, people&#8217;s expectations have elevated, so now consumers are looking for a seamless shopping experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In fact, over <\/span><span style=\"font-weight: 400;\"><a href=\"https:\/\/learning.callminer.com\/c\/whitepaper-churn-index-2020?x=CFl8z6\" target=\"_blank\" rel=\"noopener\">70%<\/a> of<\/span><span style=\"font-weight: 400;\">\u00a0them say they would switch companies after just <\/span><b>one<\/b><span style=\"font-weight: 400;\"> instance of bad customer service!\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s no surprise businesses that don&#8217;t resolve clients&#8217; issues as fast as possible or don&#8217;t try to understand what they expect and want are likely to lose trust, thus having poor chances for success in the long term.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">But thankfully, there are lots of excellent e-commerce customer service automation solutions to <\/span><a href=\"https:\/\/snov.io\/blog\/customer-touchpoints\/\"><span style=\"font-weight: 400;\">optimize customer experience<\/span><\/a><span style=\"font-weight: 400;\">, streamline operational processes, and make them more cost-efficient.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keep reading to know more about these tools and how they can help your business excel in providing support and improving customer satisfaction.\u00a0<\/span><\/p>\n<div class=\"table-of-contents\">\n<p class=\"table-of-contents__title\">Outline:<\/p>\n<ul>\n<li><strong><a href=\"#pop\">Popular e-commerce customer service channels<\/a><\/strong><\/li>\n<li><strong><a href=\"#why\">Why are customer service tools so important for e-commerce?\u00a0<\/a><\/strong><\/li>\n<li><strong><a href=\"#how\">How to choose your customer service tool\u00a0<\/a><\/strong><\/li>\n<li><strong><a href=\"#best\">Best e-commerce customer service software to use<\/a><\/strong>\n<ul>\n<li><a href=\"#1\">Zendesk<\/a><\/li>\n<li><a href=\"#2\">Gorgias<\/a><\/li>\n<li><a href=\"#3\">HiverHQ<\/a><\/li>\n<li><a href=\"#4\">HelpCenter<\/a><\/li>\n<li><a href=\"#5\">Help Scout<\/a><\/li>\n<li><a href=\"#6\">Text App<\/a><\/li>\n<li><a href=\"#7\">HubSpot<\/a><\/li>\n<li><a href=\"#8\">LiveAgent<\/a><\/li>\n<li><a href=\"#9\">Tidio<\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n<h2 id=\"pop\"><span style=\"font-weight: 400;\">Popular e-commerce customer service channels<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">In the era of the picky, empowered customer, more and more organizations use customer support tools to automate their customer service processes and encourage more interactions between the brand and the client. This helps companies build trust, increase customer retention, and hence grow revenue.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">People want to connect to the customer service team by each possible channel, from more traditional phone calls and <\/span><a href=\"https:\/\/snov.io\/blog\/how-to-improve-customer-experience\/\"><span style=\"font-weight: 400;\">email<\/span><\/a><span style=\"font-weight: 400;\"> to <\/span><span style=\"font-weight: 400;\">SMS and Messenger<\/span><span style=\"font-weight: 400;\">, and actively join in the purchasing processes from payments to purchase to delivery.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some of the current top customer service channels are the following:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Live chat<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Chatbots<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">SMS messaging<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Knowledge base and FAQ page<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Social media channels<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Phone support<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Email<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">As a rule, the more communication channels your company can offer to support your customers, the more advantages you have over your competitors.\u00a0<\/span><\/p>\n<h2 id=\"why\"><span style=\"font-weight: 400;\">Why are customer service tools so important for e-commerce?\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">E-commerce<\/span><span style=\"font-weight: 400;\"> has seen explosive growth in recent years, especially after the start of the pandemic, when online sales saw a <\/span><a href=\"https:\/\/www.adobe.com\/experience-cloud\/digital-insights\/digital-economy-index.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">76% increase<\/span><\/a><span style=\"font-weight: 400;\"> in year-over-year sales.\u00a0<\/span><br \/>\n<span style=\"font-weight: 400;\">Customer service is an integral part of any business that offers products and services online, where people can&#8217;t physically see or touch the items, so it directly impacts the company&#8217;s reputation and sales.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Excellent customer care presupposes, first of all, dealing with the growing volume of objections, inquiries, orders, and heightened customer expectations, which are usually a result of the increased market competition. As an outcome, you get happy clients who have fewer complaints and bring you a positive Net Promoter Score, better word-of-mouth marketing, and organic sales growth.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That is why as soon as you choose your <\/span><span style=\"font-weight: 400;\">e-commerce platform<\/span><span style=\"font-weight: 400;\">, you should leverage customer service tools to enhance and automate the support you&#8217;ll provide your customers with through all stages of their buyer&#8217;s journey.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Customer service software tools specializing in e-commerce often provide such functionalities as order management, customer data collection, ERP integration, or marketing solutions enhancing cooperation and communication. This helps <\/span><a href=\"https:\/\/snov.io\/blog\/conversion-rate-optimization\/\"><span style=\"font-weight: 400;\">increase conversion rates<\/span><\/a><span style=\"font-weight: 400;\"> and boost customer loyalty.<\/span><\/p>\n<h2 id=\"how\"><span style=\"font-weight: 400;\">How to choose your customer service tool\u00a0<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When it comes to choosing your customer service tool, there is no one-size-fits-all solution; different services will provide you with various features, so you should pay attention to those that better correlate with your needs. Yet, there are some specific things to consider before starting your search.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are basic questions you should ask yourself prior to choosing your customer service tool:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>Implementation<\/b><span style=\"font-weight: 400;\">: Is this solution easy to integrate with your store? Do you need a cloud-based system? Is it intuitive? How easy is it to use \u2012 can you afford to train the whole team?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Value<\/b><span style=\"font-weight: 400;\">: What is the return on investment in terms of value? Can the implementation of this tool improve customer service metrics like first response time, resolution rate, first contact resolution rate, and customer satisfaction overall? Will the team become more effective in terms of operational processes after you implement the solution?\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>Effectiveness<\/b><span style=\"font-weight: 400;\">: Is the customer service tool designed explicitly for your business type? Does it fulfill the maximum capacity and tick all boxes for solving problems? Does the software need other additional services and software to function fully?\u00a0<\/span><\/li>\n<\/ul>\n<h2 id=\"best\"><span style=\"font-weight: 400;\">Best e-commerce customer service software to use<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">We&#8217;ve listed five top e-commerce customer service tools that integrate with large e-commerce platforms, such as Shopify or BigCommerce, and have other capabilities to enhance e-commerce, in general, and customer service, in particular.<\/span><\/p>\n<h3 id=\"1\"><span style=\"font-weight: 400;\">1. <\/span><a href=\"https:\/\/www.zendesk.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><b>Zendesk<\/b><\/a><span style=\"font-weight: 400;\"> \u2014 Best customer service tool for larger e-commerce businesses<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Zendesk is the number one <\/span><a href=\"https:\/\/snov.io\/glossary\/br\/saas-software-como-servico\/\"><span style=\"font-weight: 400;\">software-as-a-service<\/span><\/a><span style=\"font-weight: 400;\"> enterprise that offers end-to-end customer service solutions.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14302\" src=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/1\u0430.png\" alt=\"Zendesk\" width=\"850\" height=\"697\" srcset=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/1\u0430.png 1050w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/1\u0430-300x246.png 300w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/1\u0430-1024x840.png 1024w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/1\u0430-768x630.png 768w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">It caters to various industries and offers products related to customer service, sales, and other customer communications. Zendesk comes with a wide array of features and integrates with almost all apps and platforms related to e-commerce across the industry.\u00a0<\/span><\/p>\n<p>By obtaining <a href=\"https:\/\/cloudfresh.com\/en\/zendesk-products\/\" target=\"_blank\" rel=\"noopener\">Zendesk licenses<\/a>, companies gain access to a comprehensive suite of tools for customer service and sales, enhancing their ability to connect with customers at every journey stage.<\/p>\n<p><span style=\"font-weight: 400;\">No wonder it&#8217;s used by large enterprises like Shopify, Tesco, Uber, or Netflix, providing a complete array of solutions that cover all client needs at each step of the customer journey.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Main features:\u00a0<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Help desk<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ticketing system<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Self-service portal<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Analytics<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">IT service desk<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer knowledge base<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">SMS messaging and phone calls<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Integrations:\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Zendesk integrates with all major e-commerce players like Shopify, Magento, BigCommerce, WooCommerce, plus many other apps and solutions across different industries.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pricing:\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Zendesk offers separate subscriptions for businesses and enterprises, with the basic foundational support plan starting from \u20ac19\/month for essential support for email, Facebook, and Twitter. The most popular plan costs \u20ac99\/month, while large companies can opt for a customized enterprise plan. All standard plans offer free trials.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides, Zendesk has a special offer to startups: they can get the tool for free for six months.\u00a0<\/span><\/p>\n<h3 id=\"2\"><span style=\"font-weight: 400;\">2. <\/span><a href=\"https:\/\/www.gorgias.com\/?ajs_event=Ad%20Campaign%20Clicked&amp;utm_term=gorgias%20customer%20service_e&amp;utm_source=google&amp;utm_medium=cpc&amp;utm_campaign=14794342078&amp;ajs_prop_source=google&amp;ajs_prop_network=g&amp;ajs_prop_device=c&amp;ajs_prop_campaign_id=14794342078&amp;ajs_prop_adgroup_id=126968032479&amp;ajs_prop_target_id=kwd-789792544454&amp;ajs_prop_placement=&amp;ajs_prop_extension_id=&amp;ajs_prop_keyword=gorgias%20customer%20service&amp;ajs_prop_physical_location=1012870&amp;ajs_prop_landingpage=https:\/\/www.gorgias.com&amp;ajs_prop_ad_position=&amp;ajs_prop_match_type=e&amp;ajs_prop_creative=554977278185&amp;ajs_prop_gclid=CjwKCAiA3L6PBhBvEiwAINlJ9NYhPXZPF4iUSwSRLknlGsiKabTZfI8AkgcGhhto5WIlvsVxi7fsYRoCIgwQAvD_BwE&amp;about_us=1&amp;gclid=CjwKCAiA3L6PBhBvEiwAINlJ9NYhPXZPF4iUSwSRLknlGsiKabTZfI8AkgcGhhto5WIlvsVxi7fsYRoCIgwQAvD_BwE\" target=\"_blank\" rel=\"noopener\"><b>Gorgias<\/b><\/a><span style=\"font-weight: 400;\"> \u2014 Best integration possibilities with other e-commerce platforms<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Gorgias is a well-known customer service software customized explicitly for e-commerce stores. Even though it started as a Shopify app, it has since extended its reach by integrating with several other large <\/span><span style=\"font-weight: 400;\">e-commerce platforms<\/span><span style=\"font-weight: 400;\"> like BigCommerce and WooCommerce.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14304\" src=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/3\u0430.png\" alt=\"Gorgias\" width=\"850\" height=\"493\" srcset=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/3\u0430.png 1042w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/3\u0430-300x174.png 300w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/3\u0430-1024x594.png 1024w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/3\u0430-768x445.png 768w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/p>\n<p>Gorgias\u2019s motto being to help independent e-commerce brands offer excellent customer experiences and provide outstanding online customer service, this cloud-based <a href=\"https:\/\/www.kustomer.com\/blog\/enterprise-help-desk-software\/\" target=\"_blank\" rel=\"noopener\">Enterprise Help Desk<\/a> solution assists companies in resolving their customer\u2019s issues by pulling data from past interactions, orders, payments, and refunds.<\/p>\n<p><span style=\"font-weight: 400;\">It also syncs with widely used social media platforms, such as Facebook and Twitter, making communication with consumers super-convenient.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Main features:\u00a0<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Helpdesk<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Live chat<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/snov.io\/blog\/\"><span style=\"font-weight: 400;\">Email integration<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Autoresponders<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ticket management<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer history tracking<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Request assignment<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Integrations:<\/span><b>\u00a0<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">The tool integrates with all large e-commerce platforms like Shopify, Magento, <a href=\"https:\/\/www.cloudways.com\/blog\/woocommerce-vs-bigcommerce\/\" target=\"_blank\" rel=\"noopener\">BigCommerce, WooCommerce<\/a>, and other apps for online businesses.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pricing:\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Its basic plan comes at $60\/month, which is why it&#8217;s perfect for medium-sized and larger e-commerce businesses. Companies are allowed 350 monthly tickets for the basic plan, while the enterprise plan offers customized programs for large organizations.<\/span><\/p>\n<h3 id=\"3\">3.\u00a0<b><a href=\"https:\/\/hiverhq.com\/\" target=\"_blank\" rel=\"noopener\">HiverHQ<\/a> \u2014 Best shared inbox &amp; collaborative email support platform for growing teams<\/b><\/h3>\n<p>HiverHQ is a modern team collaboration and help desk platform that turns shared inboxes (like support@ or sales@) into powerful multi-channel customer service hubs. It helps teams work together directly from Gmail or Outlook while managing email, chat, WhatsApp, voice, and more \u2014 all without CCs or confusing forwards.<\/p>\n<p>Main features:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Collaborative Shared Inboxes: Centralise team email accounts and assign ownership of conversations with clear visibility and fewer dropped messages.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Internal Notes &amp; Shared Drafts: Collaborate on responses with teammates using @mentions and shared drafts, keeping context and discussion inside the platform.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Omnichannel Support: Manage customer emails, live chat, WhatsApp messages, and voice interactions from one workspace.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Automation &amp; Workflows: Use rule-based automations, round-robin assignment, SLA tracking, and approval workflows to streamline repetitive tasks.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Analytics &amp; CSAT: Gain insights with reporting on conversation data, SLA performance, CSAT surveys, and custom dashboards.<\/li>\n<\/ul>\n<p>Integrations:<\/p>\n<p>Hiver integrates with key business tools to bring context and data into your support workflows. Popular integrations include Slack, Asana, Jira, QuickBooks, Salesforce, HubSpot, Shopify, NetSuite, Pipedrive, ClickUp, WooCommerce, Zoho CRM, Monday.com, Trello, and Zapier, plus a full API for custom connections.<\/p>\n<p>Pricing:<\/p>\n<p>Hiver offers a free forever plan with basic shared inbox and collaboration features \u2014 including unlimited users and channels. Paid plans, billed monthly or yearly, unlock advanced capabilities:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Growth: Around $25\/user\/month \u2014 adds automations, custom fields, workflows, and essential integrations.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Pro: Around $65\/user\/month \u2014 includes omnichannel support (voice, WhatsApp), SLA &amp; CSAT tools, premium integrations, and analytics.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Elite: Around $105\/user\/month \u2014 adds advanced routing (skill-based), enhanced security, custom roles, HIPAA support, and dedicated success services.<span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<p><b>Differentiating factor:<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Hiver stands out by keeping the <\/span><i><span style=\"font-weight: 400;\">familiar email experience<\/span><\/i><span style=\"font-weight: 400;\"> at its core \u2014 transforming everyday inboxes into collaborative service hubs with deep automation and multi-channel support. It\u2019s ideal for teams that want powerful help desk features without leaving the simplicity of their existing email workflows.<\/span><\/p>\n<h3 id=\"4\"><span style=\"font-weight: 400;\">4. <\/span><a href=\"https:\/\/www.helpcenterapp.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><b>HelpCenter<\/b><\/a><span style=\"font-weight: 400;\"> \u2014 Best customer service tool for Shopify stores<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">HelpCenter app is an excellent customer support tool for stores on Shopify. It&#8217;s one of the best and most accessible customer service solutions on this platform to enhance and automate online customer service processes.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14306\" src=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/5\u0430.png\" alt=\"HelpCenter\" width=\"850\" height=\"445\" srcset=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/5\u0430.png 1169w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/5\u0430-300x157.png 300w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/5\u0430-1024x536.png 1024w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/5\u0430-768x402.png 768w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The most prominent feature of the tool is the possibility of managing all inquiries from emails, live chat, and Facebook Messenger on a single HelpDesk. What is more, this app works well with several different Shopify stores under the same account.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Main features:\u00a0<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Live chat<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Product description tabs<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Templates<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Help desk ticketing system<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">FAQ builder<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Integrations:<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The tool integrates with Shopify and works with Shopify app store leading technology companies and marketing agencies.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pricing:\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">The pricing for the HelpCenter app is based primarily on how many help desk tickets per month users get. The basic forever free plan comes at exactly $0\/month for 50 tickets, while the most popular plan combines a FAQ page set-up and product tabs with 3500 tickets\/year.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">HelpCenter also offers separate subscriptions for the HelpDesk, FAQ builder, or product description tabs features.<\/span><\/p>\n<h3 id=\"5\"><span style=\"font-weight: 400;\">5. <\/span><a href=\"https:\/\/www.helpscout.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><b>Help Scout<\/b><\/a><span style=\"font-weight: 400;\"> \u2014 Best customer service tool for email-based support<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Help Scout is another excellent customer service software tool for e-commerce businesses of all sizes.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14308\" src=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/7\u0430.png\" alt=\"HelpScout\" width=\"850\" height=\"468\" srcset=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/7\u0430.png 1374w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/7\u0430-300x165.png 300w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/7\u0430-1024x563.png 1024w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/7\u0430-768x423.png 768w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">It&#8217;s an email-based customer support platform that helps manage several workflows across different departments, from marketing and sales to customer service, under the same account, <\/span><a href=\"https:\/\/snov.io\/blog\/best-workflow-automation-software\/\"><span style=\"font-weight: 400;\">automating workflows<\/span><\/a><span style=\"font-weight: 400;\"> through effective collaboration.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, users can tag their customer interactions to categorize these conversations, use templates and pre-saved or most commonly used replies, or send bulk answers, automating repetitive tasks.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">What is more, Help Scout offers reports and analytics for tracking team performance and trends in customer issues to implement improvements and increase customer satisfaction.\u00a0<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Main features:\u00a0<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Shared inbox<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Knowledge base<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Live chat<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer management<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Reports and analytics<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Live chat<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Workflows<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Integrations:\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Help Count integrates with all major e-commerce platforms like Shopify, BigCommerce, WooCommerce, Magento, etc., as well as with many solutions for marketing and sales (HubSpot, Jira, Salesforce).<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pricing:\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Help Scout offers flexible pricing. For an annual subscription, the standard fee is $20\/user\/month for two mailboxes, up to 25 users, and a live chat function. Its Plus subscription is the most popular offer \u2014 at $35\/user\/month, you&#8217;ll get five separate mailboxes, unlimited users, and custom fields. <\/span><span style=\"font-weight: 400;\"><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Besides, Help Scout offers a 10% lifetime discount to non-profit organizations and special pricing options for startups.\u00a0<\/span><\/p>\n<h3 id=\"6\">6. <span style=\"font-weight: 400;\"><a href=\"https:\/\/www.text.com\" target=\"_blank\" rel=\"noopener\">Text App<\/a><\/span><span style=\"font-weight: 400;\">\u00a0\u2014<\/span><span style=\"font-weight: 400;\"> <\/span><span style=\"font-weight: 400;\">Best customer service tool with AI support<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Text App is a comprehensive customer service platform designed for businesses of all sizes looking to combine live chat, help desk, and AI-driven support.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/SCR-20250912-ohem.png\" alt=\"Text app\" width=\"746\" height=\"374\" class=\"aligncenter wp-image-40061\" srcset=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/SCR-20250912-ohem.png 2822w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/SCR-20250912-ohem-300x151.png 300w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/SCR-20250912-ohem-1024x514.png 1024w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/SCR-20250912-ohem-768x385.png 768w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/SCR-20250912-ohem-1536x771.png 1536w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/SCR-20250912-ohem-2048x1028.png 2048w\" sizes=\"(max-width: 746px) 100vw, 746px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">It unifies customer communication across multiple channels such as live chat, email, and Messenger, allowing teams to manage all interactions in a single shared inbox. Text App also leverages AI to provide intelligent responses, automate repetitive tasks, and support sales, service, and customer engagement efficiently.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For instance, the platform can track visitors, trigger campaigns, suggest AI responses, and automate workflows, ensuring your team can handle a high volume of customer interactions without sacrificing quality. Detailed reporting and analytics help identify trends and optimize support operations.<\/span><\/p>\n<p><b>Main features:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Live chat<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Help desk &amp; ticketing<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">AI-powered agents &amp; text intelligence<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Multi-channel support (email, Messenger, live chat)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Shared inbox &amp; workflow automation<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Visitor tracking &amp; campaign triggers<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Reporting &amp; analytics<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\"><b>Integrations:<\/b><\/span><\/p>\n<p><span style=\"font-weight: 400;\">The Text App connects with WordPress, Shopify, and major social media channels. It also works with a wide range of business and marketing tools, so your sales, marketing, and support teams can collaborate in one workspace.<\/span><\/p>\n<p><b>Pricing:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Text App offers flexible subscription plans with a 14-day free trial. The Essential plan starts at $25 per user\/month, providing basic AI support, live chat, ticketing, email, and Messenger integration, and limited workflows. Growth and Enterprise plans include advanced AI features, higher resolution limits, more workflows and campaigns, reporting, API access, and additional enterprise-level functionalities, with pricing tailored to the number of users and business needs.<\/span><\/p>\n<h3 id=\"7\"><span style=\"font-weight: 400;\">7. <\/span><a href=\"https:\/\/www.hubspot.com\/products\/service\" rel=\"nofollow noopener\" target=\"_blank\"><b>HubSpot<\/b><\/a><span style=\"font-weight: 400;\"> \u2014 Best free customer service tool and product bundles<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">HubSpot is a developer of software tools for <\/span><a href=\"https:\/\/snov.io\/glossary\/inbound-sales\/\"><span style=\"font-weight: 400;\">inbound<\/span><\/a><span style=\"font-weight: 400;\"> marketing, sales, and customer service. For e-commerce companies looking for an end-to-end solution to connect customer service, marketing, and sales operations, HubSpot offers its Service Hub \u2014 a customer service software, which is one of the best solutions on the market.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14310\" src=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/9\u0430.png\" alt=\"HubSpot\" width=\"850\" height=\"510\" srcset=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/9\u0430.png 984w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/9\u0430-300x180.png 300w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/9\u0430-768x460.png 768w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Service Hub brings all your customer service data and channels together on one CRM platform, so you can efficiently onboard, support, retain, and grow your customer base. As a result, you improve your customer service management and deal with delighted clients at every stage of their journey. <\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Main features:\u00a0<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ticketing system<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Ticket creation bots<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Help desk<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Team email<\/span><\/li>\n<li style=\"font-weight: 400;\"><a href=\"https:\/\/snov.io\/blog\/welcome-email-template\/\"><span style=\"font-weight: 400;\">Email templates<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Live chat<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer feedback and surveys<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Knowledge base builder<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Customer data and analytics<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Data sync<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Automation<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Reporting<\/span><\/li>\n<\/ul>\n<h4><span style=\"font-weight: 400;\">Integrations:\u00a0<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">HubSpot integrates with all major e-commerce platforms like Shopify, BigCommerce, WooCommerce, Magento, etc.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">Pricing:<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Besides paid options, HubSpot offers free live chat software, a landing page builder, and a chatbot builder. The basic starter plan, which will cost you \u20ac45\/month, will provide you with two paid users and essential customer support functionalities like a live chat and a help desk support system.<\/span><span style=\"font-weight: 400;\"><\/span><\/p>\n<h3 id=\"8\"><b>8. <\/b><a href=\"https:\/\/www.liveagent.com\/\" rel=\"nofollow noopener\" target=\"_blank\"><b>LiveAgent<\/b><\/a><b> \u2014 Best customer service tool for multi-channel communication<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">LiveAgent is a well-known customer service software that started as the company\u2019s help desk solution for its other software.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-17837\" src=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/image2.png\" alt=\"LiveAgent\" width=\"850\" height=\"466\" srcset=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/image2.png 1999w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/image2-300x164.png 300w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/image2-1024x561.png 1024w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/image2-768x421.png 768w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/image2-1536x841.png 1536w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The company decided to create its help desk software<\/span> <span style=\"font-weight: 400;\">after finding other solutions insufficient. LiveAgent is used by a large number of companies worldwide, and it\u2019s a popular choice in various industries thanks to its multi-channel capabilities.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">LiveAgent\u2019s ticketing system can handle all popular channels, including emails, live chat, calls, social media, messaging apps, and a customer portal. It\u2019s used by companies like BMW, Yamaha, Huawei, and Slido, among others.<\/span><\/p>\n<h4><b>Main features:<\/b><span style=\"font-weight: 400;\">\u00a0<\/span><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ticketing system<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Live chat<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Call center<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Social media<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Messaging apps<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Customer portal<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reports &amp; gamification<\/span><\/li>\n<\/ul>\n<h4><b>Integrations:\u00a0<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">LiveAgent offers 200+ integrations with all varieties of popular software, including collaboration tools, eCommerce, CRM, tracking tools, and more.\u00a0\u00a0<\/span><\/p>\n<h4><b>Pricing:\u00a0<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">LiveAgent offers flexible paid plans and a free plan for all types of businesses. The Ticket plan starts at $15\/month and offers a ticketing system with email support and a customer portal with a knowledge base, among other features. The All-Inclusive plan with the complete feature set starts at $49\/month.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">LiveAgent also has a special offer for startups with the first 6 months for free and additional 6 months for 50% off.<\/span><\/p>\n<h3 id=\"9\">9. <a href=\"https:\/\/www.tidio.com\/live-chat\/\" rel=\"nofollow noopener\" target=\"_blank\"><b>Tidio<\/b><\/a><b> <\/b><b><\/b><b>\u2014\u00a0<\/b><b>Best customer service tool for small and medium businesses<\/b><\/h3>\n<p><a class=\"editor-rtfLink\" href=\"https:\/\/www.tidio.com\/live-chat\/\" target=\"_blank\" rel=\"noopener\"><span data-preserver-spaces=\"true\">Tidio<\/span><\/a><span data-preserver-spaces=\"true\"> is a customer communication and marketing solution allowing one to deliver a top-notch customer experience.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-19041\" src=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/image1-1.png\" alt=\"Tidio\" width=\"850\" height=\"410\" srcset=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/image1-1.png 1999w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/image1-1-300x145.png 300w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/image1-1-1024x494.png 1024w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/image1-1-768x370.png 768w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/image1-1-1536x741.png 1536w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/p>\n<p><span data-preserver-spaces=\"true\">Adding Tidio to a website can be done in 5 minutes, and no coding is required. At the same time, the live chat is easily customizable so that the widget can blend with the look of any website. All interactions are located in one panel, and a mobile application is available to simplify the processes.\u00a0<\/span><\/p>\n<p><span data-preserver-spaces=\"true\">Tidio is easy to use with all CRMs, social media, and marketing platforms. In addition, you can get information about what visitors are doing on your website, check where they are coming from, and carefully monitor all critical analytics.\u00a0<\/span><\/p>\n<h4><strong><span data-preserver-spaces=\"true\">Main features:<\/span><\/strong><\/h4>\n<ul>\n<li><span data-preserver-spaces=\"true\">Live chat<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Chatbots<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Email marketing templates<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Ticketing system<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">AI response bots<\/span><\/li>\n<li><span data-preserver-spaces=\"true\">Visitors list live preview<\/span><\/li>\n<\/ul>\n<h4><strong><span data-preserver-spaces=\"true\">Integrations:<\/span><\/strong><\/h4>\n<p><span data-preserver-spaces=\"true\">Tidio can be smoothly integrated with most shopping platforms (e.g., Shopify, Magento, WordPress, Woocommerce, Wix, etc.). In addition, live chat and chatbots can be added to social media messengers (Instagram, Facebook Messenger, etc.).<\/span><\/p>\n<h4><strong><span data-preserver-spaces=\"true\">Pricing:<\/span><\/strong><\/h4>\n<p><span data-preserver-spaces=\"true\">Tidio offers a freemium version. Paid plans start from $33 per month.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Wrapping up<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Each customer service tool described above comes with unique features, functionalities, and pricing. To choose the right software for your e-commerce business, you should understand your position in the market, your needs and expectations, as well as the needs and wants of your customers.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And if you&#8217;re comfortable with your customer service tool but looking for a versatile platform for sales outreach, the one with CRM features, possibilities for prospecting, and an integrated email service, there&#8217;s one just in front of your eyes \u2013 <\/span><a href=\"https:\/\/snov.io\/\"><span style=\"font-weight: 400;\">Snov.io<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<p><a href=\"https:\/\/app.snov.io\/register?lang=en&amp;signup_source=blog&amp;signup_page=snov.io%2Fblog%2Fcustomer-service-tools&amp;cta_type=banner\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-14312\" src=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/Background-28.png\" alt=\"Snov.io CRM banner\" width=\"850\" height=\"228\" srcset=\"https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/Background-28.png 1532w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/Background-28-300x80.png 300w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/Background-28-1024x275.png 1024w, https:\/\/snov.io\/blog\/wp-content\/uploads\/2022\/02\/Background-28-768x206.png 768w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We know how to make your e-commerce customer service the best among competitors. Just choose one of these tools. <\/p>\n","protected":false},"author":68,"featured_media":14301,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[470],"tags":[18,544,1037],"_links":{"self":[{"href":"https:\/\/snov.io\/blog\/wp-json\/wp\/v2\/posts\/14296"}],"collection":[{"href":"https:\/\/snov.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/snov.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/snov.io\/blog\/wp-json\/wp\/v2\/users\/68"}],"replies":[{"embeddable":true,"href":"https:\/\/snov.io\/blog\/wp-json\/wp\/v2\/comments?post=14296"}],"version-history":[{"count":10,"href":"https:\/\/snov.io\/blog\/wp-json\/wp\/v2\/posts\/14296\/revisions"}],"predecessor-version":[{"id":45713,"href":"https:\/\/snov.io\/blog\/wp-json\/wp\/v2\/posts\/14296\/revisions\/45713"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/snov.io\/blog\/wp-json\/wp\/v2\/media\/14301"}],"wp:attachment":[{"href":"https:\/\/snov.io\/blog\/wp-json\/wp\/v2\/media?parent=14296"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/snov.io\/blog\/wp-json\/wp\/v2\/categories?post=14296"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/snov.io\/blog\/wp-json\/wp\/v2\/tags?post=14296"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}