All articles with "customer-retention" tag

Rapport

Have you ever met people who can easily find common ground with others? Magically, they succeed in creating an atmosphere of trust within several minutes. Knowing how to build rapport can help you not only in everyday life but also in your marketing efforts.  Let’s learn what rapport is and how to build it with […]

Onboarding

Onboarding is the process of acquainting new clients or users with your product to reduce churn rate, grow engagement, build long-term return customer relationships, and improve LTV. Through it, you can educate clients on how to get the most out of your product, improve customer loyalty, and have a higher chance of gaining brand fans. […]

Churn rate

Churn rate is the percentage rate of subscribers who end or discontinue their subscription to a service within a given time frame. It is also known as the rate of attrition.  Churn rate is vital to know in order to keep your business not just afloat but growing. A high churn rate indicates an impediment of growth […]

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