{"id":1787,"date":"2020-04-01T17:25:06","date_gmt":"2020-04-01T14:25:06","guid":{"rendered":"https:\/\/snov.io\/glossary\/?p=1787"},"modified":"2024-10-25T20:14:56","modified_gmt":"2024-10-25T17:14:56","slug":"lead-qualification","status":"publish","type":"post","link":"https:\/\/snov.io\/glossary\/lead-qualification\/","title":{"rendered":"Lead qualification"},"content":{"rendered":"\n<p>When it comes to sales marketing, focusing on finding <a href=\"https:\/\/snov.io\/glossary\/prospect\/\">prospects<\/a> that have higher chances of <a href=\"https:\/\/snov.io\/glossary\/conversion\/\">converting<\/a> into customers is a necessity. The process of filtering through hundreds of potential leads to find the best ones is called lead qualification.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"lead\">Lead qualification definition<\/h2>\n\n\n\n<p><strong>Lead qualification<\/strong> is determining whether a lead fits your ideal customer profile (ICP) and has a high chance of becoming a long-term customer. Marketing and sales teams work together to determine the likelihood that a lead will want to make a purchase. But even with <a href=\"https:\/\/snov.io\/glossary\/lead-nurturing\/\">nurturing<\/a> campaigns, only a fraction of these leads will become customers as they pass through the <a href=\"https:\/\/snov.io\/glossary\/sales-funnel\/\">sales funnel<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"qualification\">Lead qualification in the sales cycle<\/h2>\n\n\n\n<p>The lead qualification process is part of the <a href=\"https:\/\/snov.io\/glossary\/sales-cycle\/\">sales cycle<\/a>. First, the marketing team members gather potential leads\u2019 contact information, including site visits, email subscriptions, and social media, to decide if they meet their ICP.&nbsp;<\/p>\n\n\n\n<p>Then they make the first contact via email, <a href=\"https:\/\/snov.io\/glossary\/cold-call\/\">phone call<\/a>, or face-to-face meeting. During it, sales reps find out about the leads\u2019 needs, project timelines, purchasing authority, and any budgetary constraints.<\/p>\n\n\n\n<p>Finally, the information gathered helps determine if leads and the business have a mutual fit. If yes &#8211; the team can move on to drafting a proposal.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"879\" src=\"https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/03\/image-25-1024x875-1024x879.png\" alt=\"sales cycle\" class=\"wp-image-1598\" style=\"width:680px\" srcset=\"https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/03\/image-25-1024x875-1024x879.png 1024w, https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/03\/image-25-1024x875-300x258.png 300w, https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/03\/image-25-1024x875-768x659.png 768w, https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/03\/image-25-1024x875.png 1052w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>(<a href=\"https:\/\/www.zendesk.com\/blog\/sales-cycle\/\" rel=\"nofollow\">Source<\/a>)<\/em><\/figcaption><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"qualified\">Qualified leads vs. unqualified leads<\/h2>\n\n\n\n<p>To qualify leads, you should know as much as possible about them and effectively gather data and insights to determine the perceived value each lead represents to the company. This way, you will prioritize the top potential customers for your product or service. And without proper qualification, you will spend equal time on all leads, even though some of them might not be a good fit for your business.&nbsp;<\/p>\n\n\n\n<p>So, what are some of the traits of qualified and unqualified leads?<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Qualified<\/h3>\n\n\n\n<ul>\n<li>Are educated on your company and the solution that you offer<\/li>\n\n\n\n<li>Have a clearly defined budget to work with and afford the product or service you offer<\/li>\n\n\n\n<li>Are in control of their buying cycle, completing their educational research<\/li>\n\n\n\n<li>Have either completed or are in the process of completing the sales deal<\/li>\n\n\n\n<li>Have low <a href=\"https:\/\/snov.io\/glossary\/br\/churn-rate-br\/\">churn rates<\/a> after becoming customers because they closed the deal on their terms<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\">Unqualified<\/h3>\n\n\n\n<ul>\n<li>Are often not confident about what your company offers how it could potentially benefit them<\/li>\n\n\n\n<li>Are unable to afford the level of service that you offer<\/li>\n\n\n\n<li>Don\u2019t know what solution they need<\/li>\n\n\n\n<li>Have not been nurtured enough to successfully close the sales deal<\/li>\n\n\n\n<li>Have sky-high churn rates even if you managed to convert them into customers<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><a href=\"https:\/\/app.snov.io\/register?lang=en&amp;signup_source=glossary&amp;signup_page=snov.io%2Fglossary%2Flead-qualification&amp;cta_type=banner\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"317\" src=\"https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/02\/drips-1-1024x317.png\" alt=\"Email drip campaigns\" class=\"wp-image-1183\" style=\"width:680px\" srcset=\"https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/02\/drips-1-1024x317.png 1024w, https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/02\/drips-1-300x93.png 300w, https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/02\/drips-1-768x238.png 768w, https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/02\/drips-1-1536x476.png 1536w, https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/02\/drips-1.png 2028w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"checklist\">Lead qualification checklist<\/h2>\n\n\n\n<p>It would be useful to go through the process of lead scoring before making a call or sending an email to your leads. It lets you assign a point value to each lead based on the information you\u2019ve gathered about them, for example:<\/p>\n\n\n\n<ul>\n<li><strong>Buyer profile<\/strong> \u2013 Does your lead fall into your <a href=\"https:\/\/snov.io\/glossary\/targeting\/\">target<\/a> industry and fit your ICP?<\/li>\n\n\n\n<li><strong>Company<\/strong> \u2013 What is the size of the lead\u2019s company, and what is its contact information?<\/li>\n\n\n\n<li><strong>Online behavior<\/strong> \u2013 How much time does your lead spend interacting with your website? You can track page views, downloads, length of visit, and frequency of visits.<\/li>\n\n\n\n<li><strong>Social media engagement<\/strong> \u2013 Are there any Facebook or Twitter likes, shares, retweets, and <a href=\"https:\/\/snov.io\/glossary\/click-through-rate-ctr\/\">click-through rates<\/a> from your posts?<\/li>\n\n\n\n<li><strong>Spam detection \u2013<\/strong> Are there any red flags? Using Gmail and Yahoo instead of corporate email addresses might indicate that leads don\u2019t fit your buyer profile. Besides, the use of lowercase letters when filling out website forms might be a sign that your leads are bots.<\/li>\n<\/ul>\n\n\n\n<p>Of course, information for lead scoring differs from one business to another, but it usually covers behavioral, demographic, and sales components.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"framework\">Lead qualification frameworks<\/h2>\n\n\n\n<p>As you finally move on to the discovery call, there are several frameworks created to help you qualify leads.<\/p>\n\n\n\n<p><strong>BANT<\/strong> (Budget, Authority, Need, Timing). Devised by IBM, this go-to lead qualification framework is still used widely today.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"663\" src=\"https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/04\/BANT-1024x663.png\" alt=\"BANT lead qualification framework\" class=\"wp-image-1788\" style=\"width:680px\" srcset=\"https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/04\/BANT-1024x663.png 1024w, https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/04\/BANT-300x194.png 300w, https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/04\/BANT-768x497.png 768w, https:\/\/snov.io\/glossary\/wp-content\/uploads\/2020\/04\/BANT.png 1360w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"><em>(Source)<\/em><\/figcaption><\/figure>\n\n\n\n<p><strong>GPCTBA\/C&amp;I<\/strong> (Goals, Plans, Challenges, Timeline, Budget, Authority, Negative Consequences, Positive Implications). Developed by HubSpot, this framework is a bit more detailed.<\/p>\n\n\n\n<p><strong>CHAMP<\/strong> (Challenges, Authority, Money, Prioritization). Devised by InsightSquared, it starts with more important questions about challenges.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"moving\">Moving prospects forward<\/h2>\n\n\n\n<p>After the initial discovery call, you\u2019ll have to make up your mind whether to continue with the lead or not. Good signs that prospects want to move forward are as follows:<\/p>\n\n\n\n<ul>\n<li><strong>Pain Points<\/strong> \u2013 They clearly articulated what challenges they had and talked about it at length, showing that it was a priority to solve them as soon as possible.<\/li>\n\n\n\n<li><strong>Specific Goals<\/strong> \u2013 They were definite on measurable goals and outcomes, which demonstrates that they\u2019ve spent a lot of time thinking about the challenge and will be receptive to solutions that help to meet these goals.<\/li>\n\n\n\n<li><strong>Knowledge<\/strong> \u2013 They know the ins and outs of their project like the back of their hand, which shows that they likely have sway over the purchasing decision, even if they\u2019re not in charge of it themselves.<\/li>\n<\/ul>\n\n\n\n<p>Now, there are red flags that may tell that particular prospects are not the ones you want to keep under your wing:<\/p>\n\n\n\n<ul>\n<li><strong>Short Answers<\/strong>&nbsp;\u2013 Whether it\u2019s because they don\u2019t have the time to talk, they haven\u2019t thought much about their challenges, or they don\u2019t have a pain point you can address, this is a clear indicator that prospects aren\u2019t interested.<\/li>\n\n\n\n<li><strong>Inconsistent Answers<\/strong> \u2013 Inconsistent or confusing responses are an indicator that they probably don&#8217;t have much influence over the project, or it\u2019s not enough of a priority that they\u2019re willing to find a solution just yet.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Wrapping it up<\/h2>\n\n\n\n<p>It may feel risky to throw out any leads, even unqualified ones. But in the end, by focusing on qualified leads only, you can save time and focus on prospects who are most likely to buy your product and have a high chance of closing.<\/p>\n\n\n\n<p><a href=\"https:\/\/snov.io\/email-finder\">Search email addresses<\/a> with Snov.io to ensure you collect only targeted leads that would be easy to qualify!<br><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Lead qualification is finding prospects who fit your ideal customer profile and have a high chance of becoming customers. Here\u2019s how to qualify leads.<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[304],"tags":[9,34,6,4,10],"_links":{"self":[{"href":"https:\/\/snov.io\/glossary\/wp-json\/wp\/v2\/posts\/1787"}],"collection":[{"href":"https:\/\/snov.io\/glossary\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/snov.io\/glossary\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/snov.io\/glossary\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/snov.io\/glossary\/wp-json\/wp\/v2\/comments?post=1787"}],"version-history":[{"count":0,"href":"https:\/\/snov.io\/glossary\/wp-json\/wp\/v2\/posts\/1787\/revisions"}],"wp:attachment":[{"href":"https:\/\/snov.io\/glossary\/wp-json\/wp\/v2\/media?parent=1787"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/snov.io\/glossary\/wp-json\/wp\/v2\/categories?post=1787"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/snov.io\/glossary\/wp-json\/wp\/v2\/tags?post=1787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}