Need quick help? Find answers to the most frequently asked questions about plans, billing and payments.
1. How much does Snov.io cost? Do you offer a free trial?
We offer a free trial upon registration to explore our tools and features. Trial plan includes 50 credits, 100 recipients, and 1 warm-up slot.
Premium plans start at $39/month.
Learn more about Trial version here ⇒
Find out more about all premium plan features and quotas here ⇒
2. How does Snov.io process payments? How can I pay for a subscription?
All payments are processed by a third-party payment processing system FastSpring.
We accept the following payment methods:
- Visa
- MasterCard
- PayPal
- Amazon Pay
and others depending on your country.
3. Where can I downlod my invoice?
Invoices for your recent Snov.io purchases will be sent to the billing email address you provided during the payment process.
You can also view the order history and download receipts for every purchase in your account settings. Navigate to the Billing page and locate the Order History section.
4. Where can I edit my billing information, e. g. change my credit card details?
Log in to your billing account to change your payment details (billing email address, company details or a credit card).
5. How do you charge a monthly subscription?
Our monthly plans have a billing cycle of 30 days (not exactly the same as a regular calendar month). This cycle starts on your payment date and then repeats automatically every 30 days, using the same payment method you set up.
If you’re thinking about changing your plan, the only way to do it is by purchasing the plan you want from our website.
You can’t schedule a plan change for a future payment. Remember that the new plan will be activated right after you make the purchase.
6. What’s included in a monthly plan?
With a monthly premium plan, you get access to all prospecting tools (including LinkedIn prospecting extension), email verification, email drip campaigns, email warm-up and CRM tools.
Your account balance includes quotas of credits, recipients, warm-up slots.
You can spend your credits and recipients by using Snov.io tools and features.
Read more about what you’ll be charged for using specific tools and features ⇒
Find out more about all plan features and quotas here ⇒
7. Can I buy a one-off plan without subscription?
Automatic renewal is enabled by default when buying a plan, but you can disable it in your billing settings right after the purchase.
By doing so, you would make a one-time payment for a plan that is active for one billing period (30 days).
Credits and recipients issued with your plan are valid for 30 days and do not roll over to the next month if unused.
8. How can I refill my account balance? I only need credits/I only need unique recipients.
There’s no option to top up and refill your balances separately other than by purchasing a plan with the needed amount.
9. What happens if I don’t use my credits/recipients quotas within a billing period?
As long as your subscription is active (automatic renewal enabled), your quota of credits will include new credits gained as well as unused credits from previous billing periods.
Simply put, your unused credits will roll over from month to month as long as your plan is renewed (automatically or manually).
Please note: this only works for credits. Unused recipients from a previous month expire at the end of each billing period.
10. How can I cancel my subscription?
You may cancel your subscription at anytime in your billing settings.
After you cancel your subscription, you will be able to continue using your account until the end of the billing period.
Read how to cancel your subscription here ⇒
11. Will I lose my data (prospects, campaigns) after cancellation?
At the end of the paid period, your account will lose premium capabilities and will be switched to a Trial version.
While you will be able to view your prospects and campaigns, the export option will be unavailable.
12. How can I upgrade or downgrade my plan?
If you decide to switch to another plan, you can do it at any moment. Your current plan can be changed by purchasing a desired plan on top of it. There’s no need to cancel your current plan before upgrade or downgrade.
The upgrade of monthly plans will be charged at the full price of the plan, as we do not offer prorated billing for monthly subscriptions.
The upgrade of yearly plans will be discounted based on the unused period.
Attention: If you buy a monthly plan while on annual plan, your account will be switched to monthly and the annual plan will be lost.
Be sure to read more about upgrading and downgrading before switching plans⇒
13. How do you charge a yearly plan?
Annual plans are billed as a single upfront payment and give you access to our services for a 12-month period.
Depending on the chosen plan, your account balance gains a credits/recipients quota every 30 days.
The cost of an annual plan is 25% cheaper than maintaining a monthly subscription for a year.
Please note: Unused credits and recipients don’t roll over from month in annual plans.
Read more about annual plan vs monthly subscription ⇒
14. Why should I pay taxes?
Additional charges may be applied by our payment processor according to your country’s tax regulations. If you pay for a subscription on behalf of a company, enter your VAT ID during a purchase to exclude a tax.
15. What is the refund policy?
We do not offer partial or full refunds for monthly subscription payments and annual plan payments.
If you believe you’ve paid for Snov.io subscription by mistake, please contact us at help@snov.io.
If you’re unsatisfied with our service, please let us know — we’ll appreciate your feedback and will be happy to discuss any possible issues to create the best experience possible.
16. How can I request a VAT tax refund?
It is possible to get a refund of VAT tax no more than 30 days after payment has been made. Please contact our customer support at help@snov.io or submit a request.
17. My account got blocked. Can I get a refund?
If we block your account for violating our Terms & Conditions, you will not be given a refund for any remaining credits.
18. I have an AppSumo plan. Can I buy more credits or upgrade to another plan?
AppSumo plan doesn’t allow to top up a credit quota without upgrading. If you buy another plan to get more credits, your account will be switched to a chosen plan with its features and quotas.
Please note: if you switch from AppSumo to a Starter plan, you will no longer have access to A/B testing campaigns which are included in the AppSumo plan. Consider upgrading to Pro 5K plan to continue using A/B tests.
19. I have an annual plan. Can I buy more credits for a month?
To increase your credit quota, consider upgrading your annual plan. You will get a discount based on the unused paid period.
Note: Discounted upgrade works only for annual plans.
Attention: If you buy a monthly plan while on annual plan, your account will be switched to monthly and the annual plan will be lost.
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