{"id":12691,"date":"2024-07-07T16:29:08","date_gmt":"2024-07-07T13:29:08","guid":{"rendered":"https:\/\/snov.io\/knowledgebase\/?p=12691"},"modified":"2026-04-02T18:39:26","modified_gmt":"2026-04-02T15:39:26","slug":"how-to-view-email-campaign-statistics","status":"publish","type":"post","link":"https:\/\/snov.io\/knowledgebase\/how-to-view-email-campaign-statistics\/","title":{"rendered":"How to view email campaign statistics"},"content":{"rendered":"<div class=\"notification-block note-gray\">\n<div class=\"notification-block__text\">\n<p>In this guide, you'll learn how to review and analyze the campaign metrics that determine the success rate of your campaigns. By doing so, you can and identify where your <a href=\"https:\/\/snov.io\/cold-email\" target=\"_blank\" rel=\"noopener\">cold email automation<\/a> succeeds and where it needs improvement.<\/p>\n<\/div>\n<\/div>\n<p>On the <a href=\"https:\/\/app.snov.io\/campaigns\" target=\"_blank\" rel=\"noopener\">Campaigns<\/a> page, you'll find a summary of all campaigns in your account, their current status and progress. This summary includes key metrics and general campaign details for quick review.<\/p>\n<p>Each campaign has its own <strong>Statistics<\/strong> dashboard. Click on the <a href=\"https:\/\/app.snov.io\/campaigns\">campaign from the list<\/a> to open it.<\/p>\n<p><span style=\"font-weight: 400;\">After you launch multiple campaigns, use the <\/span><a href=\"https:\/\/app.snov.io\/campaigns\/reports\"><span style=\"font-weight: 400;\">Reports dashboard<\/span><\/a><span style=\"font-weight: 400;\"> for broader analytics. Check detailed metrics and results across all campaigns and sender accounts.<\/span><\/p>\n<div class=\"notification-block learn\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/fluent_chat-warning-16-regular.svg\" alt=\"learn\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">You can monitor all the important KPIs separately for each channel (email and LinkedIn).\u00a0For campaigns that include <a href=\"https:\/\/snov.io\/knowledgebase\/how-to-use-snov-io-linkedin-automation\/\" target=\"_blank\" rel=\"noopener\">LinkedIn actions<\/a>, switch to LinkedIn tab to view LinkedIn statistics.<\/div>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-36179 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/07\/Campaign-Statistics-12-23-2024_12_27_PM.png\" alt=\"\" width=\"1920\" height=\"911\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/07\/Campaign-Statistics-12-23-2024_12_27_PM.png 1920w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/07\/Campaign-Statistics-12-23-2024_12_27_PM-300x142.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/07\/Campaign-Statistics-12-23-2024_12_27_PM-1024x486.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/07\/Campaign-Statistics-12-23-2024_12_27_PM-768x364.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/07\/Campaign-Statistics-12-23-2024_12_27_PM-1536x729.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<h2><strong>Which metrics to monitor<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Don\u2019t let a bad campaign keep sending. If you see the signs of trouble, pause it until you make adjustments. If current limits aren\u2019t bringing results, increasing volume will only hurt your sender reputation.<\/span><\/p>\n<h3><strong>Bounce rate<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Bounce rate is one of the clearest signals of list health. Even a small number of bounces can hurt your sender reputation.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aim for a bounce rate of 5% or lower. To reduce bounces:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Verify your email list before every campaign and check list health <\/span><span style=\"font-weight: 400;\">using our guide<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Add bounced contacts to your <\/span><a href=\"https:\/\/app.snov.io\/account\/do-not-email-list\/\"><span style=\"font-weight: 400;\">Do-not-contact<\/span><\/a><span style=\"font-weight: 400;\"> list<\/span><\/li>\n<\/ul>\n<h3><strong>Open rate<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Open tracking can be distorted by bots and spam filters, so use open rate as a secondary signal, not your primary KPI.<\/span><\/p>\n<table style=\"width: 98.0035%; border-collapse: collapse; font-family: sans-serif; table-layout: fixed; border: 1px solid #b3d9ff; height: 346px;\">\n<thead>\n<tr>\n<th style=\"padding: 12px; text-align: left; background-color: #e6f2ff; border: 1px solid #b3d9ff; width: 28.8309%;\"><b>Open rate<\/b><\/th>\n<th style=\"padding: 12px; text-align: left; background-color: #e6f2ff; border: 1px solid #b3d9ff; width: 71.0556%;\"><b>What it means<\/b><\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #b3d9ff; width: 28.8309%;\"><span style=\"font-weight: 400;\">50\u201370%<\/span><\/td>\n<td style=\"padding: 12px; border: 1px solid #b3d9ff; width: 71.0556%;\"><span style=\"font-weight: 400;\">This is a good range. Even if some opens are from bots, it means a big part of prospects see and read your emails.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Keep your settings as they are and scale up gradually.<\/span><\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #b3d9ff; width: 28.8309%;\"><span style=\"font-weight: 400;\">30\u201350%<\/span><\/td>\n<td style=\"padding: 12px; border: 1px solid #b3d9ff; width: 71.0556%;\"><span style=\"font-weight: 400;\">This result means your setup could use some optimization. Don\u2019t increase sending limits yet.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Try these steps to troubleshoot:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/app.snov.io\/deliverability\/?utm_source=playbook&amp;utm_medium=content&amp;utm_campaign=li_playbook&amp;utm_content=pdf_playbook#\/check\"><span style=\"font-weight: 400;\">Run deliverability tests<\/span><\/a><span style=\"font-weight: 400;\"> and fix any issues Snov.io detected<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A\/B test subject lines<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Run more of <\/span><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-improve-deliverability-based-on-provider\/\"><span style=\"font-weight: 400;\">provider-specific warm-up<\/span><\/a><span style=\"font-weight: 400;\"> if inbox placement is weak in Gmail or Outlook<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 12px; border: 1px solid #b3d9ff; width: 28.8309%;\"><span style=\"font-weight: 400;\">10\u201320%<\/span><\/td>\n<td style=\"padding: 12px; border: 1px solid #b3d9ff; width: 71.0556%;\"><span style=\"font-weight: 400;\">This points to serious issues with spam. Your emails may not be reaching prospects. Most of these opens are likely coming from bots.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Don\u2019t add more prospects to this campaign until you change your settings. Ensure this:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-send-plain-text-email-campaigns\/\"><span style=\"font-weight: 400;\">Plain-text mode<\/span><\/a><span style=\"font-weight: 400;\"> is enabled<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Link tracking <\/span><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-set-up-your-custom-tracking-domain\/\"><span style=\"font-weight: 400;\">uses a custom tracking domain<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Lower your sending limits and allocate more of your account limit to warm-up<\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3><strong>Reply rate<\/strong><\/h3>\n<p><span style=\"font-weight: 400;\">Reply rate is the better indicator of relevance.<\/span> <span style=\"font-weight: 400;\">It shows how well your offer\/email works for the chosen ICP.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Reply rate is your main signal for when to scale a campaign or when to change it. Every reply, positive or negative, is a data point you can use to your advantage.<\/span><\/p>\n<p><b>6-8% reply rate: <\/b><span style=\"font-weight: 400;\">Strong result. Your ICP is well-defined and your value clearly resonates with prospects.<\/span><\/p>\n<p><b>3-5% reply rate:<\/b><span style=\"font-weight: 400;\"> That\u2019s a solid cold outreach result. You can scale, but do it gradually.<\/span><\/p>\n<p><b>1-2% reply rate: <\/b><span style=\"font-weight: 400;\">That\u2019s a sign the campaign needs optimization. Do not increase volume to fix it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If your reply rate falls below 2-3%, don't add more prospects right away.<\/span><\/p>\n<p><b>What to do at this step:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Work through this in order:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Run a <\/span><a href=\"https:\/\/app.snov.io\/deliverability\/#\/check\"><span style=\"font-weight: 400;\">deliverability check<\/span><\/a><span style=\"font-weight: 400;\"> before editing your copy<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check performance by sequence step in campaign statistics<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Is the reply rate low across all emails in the sequence, or just one step? If it's the first email, the problem is your subject line or opening.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If it\u2019s the follow-ups, the problem may be your offer angle or CTA.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Use<\/b> <b>A\/B tests<\/b><span style=\"font-weight: 400;\"> where you change one variable at a time (test a single element) The highest-impact things to test first, in order: subject line \u2192 opening sentence \u2192 CTA phrasing \u2192 offer angle<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Check your ICP.<\/b> If deliverability is healthy and copy is solid, the segment is wrong. Use <a href=\"https:\/\/app.snov.io\/account\/product-and-icp\">AI ICP Generator<\/a> to identify similar segments, then collect a fresh list of 50\u2013100 prospects from <a href=\"https:\/\/app.snov.io\/database-search?utm_source=playbook&amp;utm_medium=content&amp;utm_campaign=li_playbook&amp;utm_content=pdf_playbook\">Database Search<\/a><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-36179 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/07\/Campaign-Statistics-12-23-2024_12_27_PM.png\" alt=\"\" width=\"1920\" height=\"911\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/07\/Campaign-Statistics-12-23-2024_12_27_PM.png 1920w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/07\/Campaign-Statistics-12-23-2024_12_27_PM-300x142.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/07\/Campaign-Statistics-12-23-2024_12_27_PM-1024x486.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/07\/Campaign-Statistics-12-23-2024_12_27_PM-768x364.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/07\/Campaign-Statistics-12-23-2024_12_27_PM-1536x729.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Total recipients:<\/strong><\/p>\n<p>Indicates the size of the campaign: the overall number of recipients added to this campaign from your prospect list based on campaign settings.<\/p>\n<p><strong>Contacted:<\/strong><\/p>\n<p>Indicates the progress of this campaign: the percentage and number of recipients who have received at least one email from the sequence.<\/p>\n<p><strong>Replied:<\/strong><\/p>\n<p>The percentage and the number of recipients who replied to at least one email in this campaign.<\/p>\n<p><strong>Interested:<\/strong><\/p>\n<p>The percentage and number of recipients whose replies were marked as \"Interested\". <a href=\"https:\/\/snov.io\/knowledgebase\/how-to-determine-prospects-interest-level-automatically\/\" target=\"_blank\" rel=\"noopener\">Learn more about sentiment analysis.<\/a><\/p>\n<p>You can assign interest levels to recipients in campaigns or prospects in the prospect lists manually. To do this, click on the prospect's name in the list to open their profile, find their reply in the <strong>Recent Activity<\/strong>, and select the emoji that matches prospect's mood.<\/p>\n<div class=\"notification-block note\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase\/assets\/img\/ph_circle-wavy-warning.svg\" alt=\"note\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p>To enable automatic reply analysis with AI, upgrade to the <strong>Pro 5K<\/strong> plan or higher.<\/p>\n<p><a href=\"https:\/\/app.snov.io\/account\/billing\" target=\"_blank\" rel=\"noopener\">Upgrade your plan in account settings.<\/a><\/p>\n<\/div>\n<\/div>\n<p><strong>Unsubscribed:<\/strong><\/p>\n<p>The percentage and number of recipients who clicked the unsubscribe link in one of your emails.<\/p>\n<p>A high unsubscribe rate (above 1-2%) could mean your offer is irrelevant to those prospects. Improve your lead targeting and add delays between follow-ups.<\/p>\n<p><strong>Not reached:<\/strong><\/p>\n<p data-start=\"20\" data-end=\"181\">This metric shows the percentage and number of recipients who couldn\u2019t be contacted in the campaign. In email campaigns, this happens when an <a href=\"https:\/\/snov.io\/knowledgebase\/what-are-hard-and-soft-email-bounces\/\" target=\"_blank\" rel=\"noopener\">email bounces<\/a> or receives an auto-reply.<\/p>\n<div class=\"notification-block note-gray\">\n<div class=\"notification-block__text\">In sequences with <a href=\"https:\/\/snov.io\/knowledgebase\/how-to-use-snov-io-linkedin-automation\/#add-linkedin-actions\" target=\"_blank\" rel=\"noopener\">LinkedIn actions<\/a>, it also includes recipients for whom the action was skipped or couldn\u2019t be performed.<\/div>\n<\/div>\n<h3><b>Statistics per time period<\/b><\/h3>\n<p>The chart at the center visually displays recipient actions over time. Each colored bar represents a specific metric: sent, opened, clicked, replied, or bounced.<\/p>\n<p>On the right side, choose a timeframe for displaying metrics: Week, Month, All time, or Custom period. By default, it's set to All time.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-32810 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/08\/Campaign-Statistics.png\" alt=\"\" width=\"1496\" height=\"156\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/08\/Campaign-Statistics.png 1496w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/08\/Campaign-Statistics-300x31.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/08\/Campaign-Statistics-1024x107.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/08\/Campaign-Statistics-768x80.png 768w\" sizes=\"(max-width: 1496px) 100vw, 1496px\" \/><\/p>\n<p><strong>Sent emails: <\/strong><\/p>\n<p>This indicates the total number of emails sent to recipients in this campaign. This metric includes all emails from the sequence.<\/p>\n<p><strong>Email opens:<\/strong><\/p>\n<p>This is the percentage of recipients in the campaign who opened at least one email from the sequence. It helps to know if your subject line and email content are effective. Low open rate (below 20%) signals <a href=\"https:\/\/app.snov.io\/deliverability\/#\/check\" target=\"_blank\" rel=\"noopener\">possible issues with deliverability<\/a> or that your <a href=\"https:\/\/snov.io\/blog\/email-subject-line-testing\/\" target=\"_blank\" rel=\"noopener\">subject line needs to be improved.<\/a><\/p>\n<p><strong>Link clicks:<\/strong><\/p>\n<p>This metric measures the percentage of recipients who clicked on a link within your emails. It can help you evaluate the effectiveness of your call-to-action (CTA).<\/p>\n<p><strong>Replies:<\/strong><\/p>\n<p>This metric tracks the percentage of recipients who have replied at least once to any email in the sequence. A low reply rate (below 2-3%) suggests there may be issues with your email content or the relevance of your offer. <a href=\"https:\/\/snov.io\/knowledgebase\/how-to-increase-reply-rate-with-email-best-practices\/\" target=\"_blank\" rel=\"noopener\">Learn best practices to get more replies.<\/a><\/p>\n<p><strong>Bounces:<\/strong><\/p>\n<p>This metric tracks the percentage of emails that <a href=\"https:\/\/snov.io\/knowledgebase\/what-are-hard-and-soft-email-bounces\/\" target=\"_blank\" rel=\"noopener\">could not be delivered to the recipient's inbox. <\/a>High bounce rates (above 10%) can indicate issues with your email list. Here's <a href=\"https:\/\/snov.io\/knowledgebase\/how-to-fix-bounce-rate-issue\/\" target=\"_blank\" rel=\"noopener\">the checklist to prevent high number of bounces.<\/a><\/p>\n<h3><b>Statistics per sequence step<\/b><\/h3>\n<div class=\"group\/conversation-turn relative flex w-full min-w-0 flex-col agent-turn\">\n<div class=\"flex-col gap-1 md:gap-3\">\n<div class=\"flex flex-grow flex-col max-w-full\">\n<div class=\"min-h-[20px] text-message flex flex-col items-start whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 juice:w-full juice:items-end overflow-x-auto gap-3\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"828dda23-7ba4-47b1-a0b9-43680dad9be1\">\n<div class=\"markdown prose w-full break-words dark:prose-invert dark\">\n<p>In the section at the bottom, view detailed metrics for each sequence step. You can track which emails or A\/B testing variants are the most successful.<\/p>\n<p>Click on the subject line of the email to see a preview of the email content. The metrics in the columns on the right are also clickable \u2014 you can filter recipients included in them.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-32038 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/06\/email-step-statistics.png\" alt=\"\" width=\"1462\" height=\"363\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/06\/email-step-statistics.png 1462w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/06\/email-step-statistics-300x74.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/06\/email-step-statistics-1024x254.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2024\/06\/email-step-statistics-768x191.png 768w\" sizes=\"(max-width: 1462px) 100vw, 1462px\" \/><\/p>\n<p>If you have a question that we haven't covered, feel free to reach out to our Customer Care team. You can contact us at help@snov.io or through live chat. We're here to assist you!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>In this guide, you&#8217;ll learn how to review and analyze the campaign metrics that determine the success rate of your campaigns. By doing so, you can and identify where your cold email automation succeeds and where it needs improvement. On the Campaigns page, you&#8217;ll find a summary of all campaigns in your account, their current [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[],"_links":{"self":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/12691"}],"collection":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/comments?post=12691"}],"version-history":[{"count":10,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/12691\/revisions"}],"predecessor-version":[{"id":45729,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/12691\/revisions\/45729"}],"wp:attachment":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/media?parent=12691"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/categories?post=12691"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/tags?post=12691"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}