{"id":17363,"date":"2023-03-30T11:40:30","date_gmt":"2023-03-30T08:40:30","guid":{"rendered":"https:\/\/snov.io\/knowledgebase\/?p=17363"},"modified":"2025-02-23T18:22:50","modified_gmt":"2025-02-23T15:22:50","slug":"how-to-reconnect-an-outlook-exchange-smtp","status":"publish","type":"post","link":"https:\/\/snov.io\/knowledgebase\/how-to-reconnect-an-outlook-exchange-smtp\/","title":{"rendered":"How to reconnect your Outlook\/Exchange accounts through OAuth"},"content":{"rendered":"

This article provides instructions on how to restore the connection with your Outlook\/Exchange accounts so that you can resume sending campaigns.<\/em><\/p>\n

If you have an Outlook or Exchange email account connected to Snov.io as a sender account, please complete the troubleshooting steps below to continue sending:<\/span><\/p>\n

Step. 1:<\/b> Reconnect your email account\u00a0<\/a><\/strong><\/p>\n

Step. 2:<\/b> Resume your campaigns<\/a><\/strong><\/p>\n

What happened and why you need to reconnect<\/b><\/h2>\n

Microsoft has recently updated its authentication mechanism and security defaults for all Outlook\/Exchange tenants (accounts), which impacted the way you access your email account using third-party applications.<\/span><\/p>\n

Due to these recent changes in tenant settings, Snov.io has lost the connection to all Outlook\/Exchange email accounts. As a result, your drip and warm-up campaigns using these types of sender accounts may have stopped sending and need to be manually resumed.<\/span><\/p>\n

How to reconnect and resume your campaigns<\/b><\/h2>\n

To get your campaigns back up and running, you first need to reconnect your Outlook\/Exchange accounts via OAuth. It's a simple process that will help you restore the connection and continue sending your campaigns.<\/span><\/p>\n

Step. 1: Reconnect your account<\/b>\u00a0<\/span><\/h3>\n

Open your<\/span> Email Accounts<\/span><\/a> page (1)<\/strong>. Click the <\/span>Edit<\/b> icon (2)<\/strong> next to the <\/span>Microsoft<\/b> account that disconnected. You will notice that it is disconnected by the error icon (or red indicator) next to it.<\/span><\/p>\n

\"\"<\/p>\n

Once you're on the settings page, click on the Reconnect<\/strong> button under the error notification.<\/p>\n

\"\"<\/p>\n

An authentication page for Microsoft OAuth will appear. Sign in to your Outlook account and grant the necessary app permissions for Snov.io to establish a connection.<\/p>\n

Once the reconnection process is finished, your account will be ready to send emails again.<\/p>\n

\"\"<\/span><\/p>\n

Step. 2: Resume your campaigns\u00a0<\/b><\/h3>\n

Once you\u2019ve reconnected all affected accounts, you can manually resume all drip and warm-up campaigns that have stopped. <\/span><\/p>\n

Open your <\/span>Email Drip Campaigns<\/span><\/a> page.<\/span><\/p>\n

Change the status of your paused campaigns from Paused to Active<\/strong>. Sending will resume according to the set schedule.<\/span><\/p>\n

\"\"<\/span><\/p>\n

Open your <\/span>Warm-up campaigns<\/span><\/a> page.<\/span><\/p>\n

Change the status of the campaign for the reconnected account from Error to Active<\/strong>. Warm-up will resume according to the campaign settings.<\/span><\/p>\n

\"\"<\/p>\n

If you feel that this article does not sufficiently cover your issue, please reach out for help to our support team directly. We're always here to help!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"

This article provides instructions on how to restore the connection with your Outlook\/Exchange accounts so that you can resume sending campaigns. If you have an Outlook or Exchange email account connected to Snov.io as a sender account, please complete the troubleshooting steps below to continue sending: Step. 1: Reconnect your email account\u00a0 Step. 2: Resume […]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1962],"tags":[],"_links":{"self":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/17363"}],"collection":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/comments?post=17363"}],"version-history":[{"count":0,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/17363\/revisions"}],"wp:attachment":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/media?parent=17363"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/categories?post=17363"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/tags?post=17363"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}