{"id":17882,"date":"2022-10-25T14:41:00","date_gmt":"2022-10-25T11:41:00","guid":{"rendered":"https:\/\/snov.io\/knowledgebase\/?p=17882"},"modified":"2025-02-23T18:24:33","modified_gmt":"2025-02-23T15:24:33","slug":"how-to-troubleshoot-snov-io-chrome-extensions","status":"publish","type":"post","link":"https:\/\/snov.io\/knowledgebase\/how-to-troubleshoot-snov-io-chrome-extensions\/","title":{"rendered":"How to troubleshoot Snov.io Chrome extensions"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Have issues while using one of our extensions?\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We've listed some troubleshooting tips for you below. Please consider them if you encounter any problems with Email Finder, LI Prospect Finder or Email Tracker extensions.\u00a0<\/span><\/p>\n<h2><strong>Check extension compatibility<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Type <strong>chrome:\/\/extensions\/<\/strong> in your Chrome address bar to open a list of installed extensions.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can click the toggle to <strong>enable or disable each extension<\/strong> and check if there are any compatibility issues.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The other method to check if there\u2019s an interference with another third-party extension, is to test our extension in incognito mode.\u00a0<\/span><\/p>\n<p><b>Here\u2019s how:<\/b><\/p>\n<p><span style=\"font-weight: 400;\">First, give our extension permission to run in Incognito mode.<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Details.\u00a0<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scroll down and switch the toggle for <\/span><b>Allow in Incognito<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Next, open a new incognito tab in your browser:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the three dots icon in the right corner.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select <strong>New Incognito window<\/strong>.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If Snov.io extension works properly in the incognito window, there\u2019s likely a compatibility issue with one of your other extensions.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We recommend removing or disabling the interfering extension.\u00a0<\/span><\/p>\n<h2><strong>Potential solutions<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\"><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-15489 alignnone\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2022\/07\/1-filled-32.png\" alt=\"\" width=\"32\" height=\"32\" \/> <strong>Make sure the Snov.io extension is up to date<\/strong><\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Type <strong>chrome:\/\/extensions<\/strong> in your browser's address bar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the <\/span><b>Developer mode<\/b><span style=\"font-weight: 400;\"> toggle in the top right corner.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the <\/span><b>Update<\/b><span style=\"font-weight: 400;\"> button at the top of the page.\u00a0<\/span><\/li>\n<\/ul>\n<p><b><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-15986 alignnone\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2022\/04\/seo-tips-32.png\" alt=\"\" width=\"32\" height=\"32\" \/> <\/b>U<span style=\"font-weight: 400;\">pdate from Chrome doesn\u2019t work for LinkedIn Prospect Finder. Please update manually using <a href=\"https:\/\/snov.io\/knowledgebase\/how-to-manually-update-li-prospect-finder-chrome-extension\/\">this guide<\/a> if you have an out of date version.\u00a0<\/span><\/p>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-15490 alignnone\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2022\/07\/2-filled-32.png\" alt=\"\" width=\"32\" height=\"32\" \/> Make sure the Chrome browser is up-to-date:<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Copy <\/span><b>chrome:\/\/settings\/help<\/b><span style=\"font-weight: 400;\"> to your browser's address bar.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You\u2019ll see whether <\/span><b>Chrome is up to date<\/b><span style=\"font-weight: 400;\"> or requires an update. <\/span><\/li>\n<\/ul>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-15491 alignnone\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2022\/07\/3-filled-32-1.png\" alt=\"\" width=\"32\" height=\"32\" \/> Perform a hard refresh on your browser<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Clear browser cache for a specific webpage using this method.\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On your Chrome homepage, click the three dots in the top-right corner.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Go to <\/span><b>More Tools <span style=\"font-weight: 400;\">\u2192\u00a0 <\/span>Developer Tools <\/b><span style=\"font-weight: 400;\">to open the page inspect window.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Keep the inspect page opened and go to the top left corner.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Right click the refresh icon \u2192 <\/span><b>Empty Cache and Hard Reload<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-15492 alignnone\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2022\/07\/4-filled-32-1.png\" alt=\"\" width=\"32\" height=\"32\" \/> Clear browser's cache<\/strong><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Type <\/span><b>chrome:\/\/settings\/clearBrowserData <\/b><span style=\"font-weight: 400;\">in your browser\u2019s address bar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select <\/span><b>Cookies and other site data<\/b><span style=\"font-weight: 400;\"> and <\/span><b>Cached images and files<\/b><span style=\"font-weight: 400;\"> options.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Clear data<\/b><span style=\"font-weight: 400;\">.<\/span><\/li>\n<\/ul>\n<p><strong><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-15493 alignnone\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2022\/07\/5-filled-32.png\" alt=\"\" width=\"32\" height=\"32\" \/> Check the browser's console for error messages<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">Browser\u2019s console may provide helpful information about the issue's origins.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please read <a href=\"https:\/\/snov.io\/knowledgebase\/how-to-open-console-or-network-details-in-your-browser\/\">this guide<\/a> to find out how to retrieve it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To troubleshoot the issue further, please contact our support team via live chat or email at help@snov.io if the above steps do not help resolve the issue.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have issues while using one of our extensions?\u00a0 We&#8217;ve listed some troubleshooting tips for you below. Please consider them if you encounter any problems with Email Finder, LI Prospect Finder or Email Tracker extensions.\u00a0 Check extension compatibility Type chrome:\/\/extensions\/ in your Chrome address bar to open a list of installed extensions.\u00a0 You can click the [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1968],"tags":[],"_links":{"self":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/17882"}],"collection":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/comments?post=17882"}],"version-history":[{"count":0,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/17882\/revisions"}],"wp:attachment":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/media?parent=17882"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/categories?post=17882"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/tags?post=17882"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}