{"id":1933,"date":"2024-08-22T11:54:15","date_gmt":"2024-08-22T08:54:15","guid":{"rendered":"https:\/\/snov.io\/knowledgebase\/?p=1933"},"modified":"2025-01-17T11:54:25","modified_gmt":"2025-01-17T08:54:25","slug":"refund-conditions","status":"publish","type":"post","link":"https:\/\/snov.io\/knowledgebase\/refund-conditions\/","title":{"rendered":"How to get a refund"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">According to our <\/span><a href=\"https:\/\/snov.io\/t_and_c\"><span style=\"font-weight: 400;\">Terms &amp; Conditions<\/span><\/a><span style=\"font-weight: 400;\">, we don\u2019t offer partial or full refunds for purchases made on the Snov.io website. This applies to monthly and annual subscription payments, as well as the add-on purchases.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In certain situations, exceptions to the non-refundable policy may apply. Here are some examples where a refund<\/span><span style=\"font-weight: 400;\"> might be <\/span><span style=\"font-weight: 400;\">considered:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you requested a refund within 14 days since your plan was automatically renewed and you haven\u2019t used any of the account quotas yet (credits, recipients, warm-up emails, or LinkedIn slots) since the renewal.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">There was a temporary issue with the payment system, resulting in a double charge.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If technical issues prevented you from using the platform<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If you believe you were charged without your permission and have not used our service since.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Your satisfaction with Snov.io is our top priority in every situation. We carefully review each refund request and may approve it if the circumstances justify it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We'll do everything we can to address any concerns or issues that led you to request a refund.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Contact our customer care team through <a href=\"mailto:help@snov.io\">help@snov.io<\/a> or live chat to find the best solution for you.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>According to our Terms &amp; Conditions, we don\u2019t offer partial or full refunds for purchases made on the Snov.io website. This applies to monthly and annual subscription payments, as well as the add-on purchases. In certain situations, exceptions to the non-refundable policy may apply. Here are some examples where a refund might be considered: If [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[],"_links":{"self":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/1933"}],"collection":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/comments?post=1933"}],"version-history":[{"count":0,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/1933\/revisions"}],"wp:attachment":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/media?parent=1933"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/categories?post=1933"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/tags?post=1933"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}