{"id":20247,"date":"2023-01-06T15:34:41","date_gmt":"2023-01-06T12:34:41","guid":{"rendered":"https:\/\/snov.io\/knowledgebase\/?p=20247"},"modified":"2025-02-23T18:22:58","modified_gmt":"2025-02-23T15:22:58","slug":"limited-email-connection-and-how-to-fix-it","status":"publish","type":"post","link":"https:\/\/snov.io\/knowledgebase\/limited-email-connection-and-how-to-fix-it\/","title":{"rendered":"How to fix IMAP error in email accounts"},"content":{"rendered":"

In this article, you'll learn what a conditional email connection is and how to fix an IMAP connection error.<\/em><\/p>\n

When sending email campaigns or warming up your mailbox, you might encounter a yellow alert message indicating an Email setup error (IMAP connection issue). This alert can also appear on the Email Accounts<\/a> page next to your email address after connecting the email account or after some time while using Snov.io.<\/p>\n

The alert serves as a notification that Snov.io couldn't connect to the IMAP server of this email account, which could result in problems while running campaigns from this account.<\/p>\n

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What does it mean to your campaigns<\/b><\/h2>\n

A conditional email connection means that Snov.io can send your email campaigns, but it is unable to track responses to emails sent from this email account. As a consequence, we cannot assign your prospect with the \"Replied\"<\/strong> status if their reply isn't detected. This can result in our app sending follow-up emails to recipients who have already replied, or inaccurate reply statistics for your campaign.<\/p>\n

Note that you cannot start warm-up for an email account with missing or invalid IMAP settings, except for providers that don't have IMAP servers.<\/p>\n

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How to fix an IMAP connection<\/b><\/h2>\n

Below are common reasons for the conditional email connection:<\/span><\/p>\n

\"\" Missing or incorrect settings<\/b><\/h3>\n

If the IMAP server settings are invalid, Snov.io won't be able to connect to the IMAP server. To avoid this issue, please ensure that you enter the correct IMAP settings when setting up your email account.<\/p>\n

If you skipped adding the IMAP settings during the setup process, please add them now, or check if they're correct according to your provider's specifications.<\/p>\n