{"id":23771,"date":"2026-10-09T10:11:32","date_gmt":"2026-10-09T07:11:32","guid":{"rendered":"https:\/\/snov.io\/knowledgebase\/?p=23771"},"modified":"2026-10-09T14:09:14","modified_gmt":"2026-10-09T11:09:14","slug":"how-to-track-open-rates-in-email-campaigns","status":"publish","type":"post","link":"https:\/\/snov.io\/knowledgebase\/how-to-track-open-rates-in-email-campaigns\/","title":{"rendered":"How to track email opens in campaigns"},"content":{"rendered":"<p>Open tracking shows which recipients opened your campaign emails. This guide covers how to turn it on, where to find your open rate, and how to check opens by sequence step and by recipient.<\/p>\n<div class=\"notification-block tip\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/academicons_ideas-repec.svg\" alt=\"tip\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">Open tracking can lower your deliverability, so <a href=\"https:\/\/snov.io\/knowledgebase\/how-open-tracking-harms-deliverability\/\" target=\"_blank\" rel=\"noopener\">read this guide<\/a> before you turn it on.<\/div>\n<\/div>\n<p><a href=\"#how-open-tracking-works\">How open tracking works<\/a><\/p>\n<p><a href=\"#how-to-enable-open-tracking\">How to enable or disable open tracking<\/a><\/p>\n<p><a href=\"#how-to-monitor-open-rate\">How to check your open rate<\/a><\/p>\n<p><a href=\"#opens-by-sequence-step\">How to check opens for each sequence step<\/a><\/p>\n<p><a href=\"#which-recipients-opened\">How to see which recipients opened your emails<\/a><\/p>\n<p><a href=\"#filter-recipients-by-opens\">How to filter recipients by opens<\/a><\/p>\n<h2 id=\"how-open-tracking-works\"><strong>How open tracking works<\/strong><\/h2>\n<p>Snov.io adds a small invisible image (a tracking pixel) to each email in the campaign. When the recipient's email app loads this image, Snov.io records an open.<\/p>\n<p>With open data, you can:<\/p>\n<ul>\n<li>Send different follow-ups with the <a href=\"https:\/\/snov.io\/knowledgebase\/how-triggers-work-in-drip-campaigns\/\" target=\"_blank\" rel=\"noopener\">\"Opened email\" condition<\/a> in your sequence<\/li>\n<li>Compare subject lines in <a href=\"https:\/\/snov.io\/knowledgebase\/how-to-send-a-b-testing-campaigns\/\" target=\"_blank\" rel=\"noopener\">A\/B tests<\/a><\/li>\n<li>Get <a href=\"https:\/\/app.snov.io\/account\/notifications\" target=\"_blank\" rel=\"noopener\">real-time notifications<\/a> when a recipient opens your email<\/li>\n<\/ul>\n<div class=\"notification-block note\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/ph_circle-wavy-warning.svg\" alt=\"note\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">Email apps and security scanners can load the pixel automatically, so some recorded opens do not come from people.<\/div>\n<\/div>\n<h2 id=\"how-to-enable-open-tracking\"><strong>How to enable or disable open tracking<\/strong><\/h2>\n<p>Open and click tracking are off by default in new campaigns. To change the setting in a running campaign, pause it and open it in <strong>Edit<\/strong> mode first.<\/p>\n<p>Go to <strong>Step 3: Sending options<\/strong>. In the <strong>Tracking<\/strong> section, turn the <strong>Track opens<\/strong> toggle on or off. Then click <strong>Save<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-49499 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-settings.jpg\" alt=\"Track opens toggle in the Tracking section of campaign Sending options\" width=\"1568\" height=\"667\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-settings.jpg 1568w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-settings-300x128.jpg 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-settings-1024x436.jpg 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-settings-768x327.jpg 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-settings-1536x653.jpg 1536w\" sizes=\"(max-width: 1568px) 100vw, 1568px\" \/><\/p>\n<p>When you turn off open tracking, Snov.io removes the pixel from all future emails in this campaign.<\/p>\n<p>You can also turn tracking on or off for a single email <a href=\"https:\/\/snov.io\/knowledgebase\/how-to-edit-prospects-info\/#send\" target=\"_blank\" rel=\"noopener\">sent from a prospect's profile<\/a>.<\/p>\n<div class=\"notification-block tip\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/academicons_ideas-repec.svg\" alt=\"tip\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">Keep <strong>Track opens<\/strong> off unless your sequence has an \"Opened email\" condition or you need open data in your reports.<\/div>\n<\/div>\n<h2 id=\"how-to-monitor-open-rate\"><strong>How to check your open rate<\/strong><\/h2>\n<p>Open the campaign from the <a href=\"https:\/\/app.snov.io\/campaigns\" target=\"_blank\" rel=\"noopener\">campaign list<\/a> and go to the <strong>Statistics<\/strong> tab.<\/p>\n<p>The <strong>Email opens<\/strong> metric shows the share and the number of recipients who opened at least one email from the sequence.<\/p>\n<p>Choose the period on the right: <strong>Week<\/strong>, <strong>Month<\/strong>, <strong>All time<\/strong>, or <strong>Custom period<\/strong>.<\/p>\n<div class=\"notification-block note\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/ph_circle-wavy-warning.svg\" alt=\"note\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">The open rate counts unique opens, so several opens by one recipient count as one.<\/div>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-49505 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-statistics.jpg\" alt=\"Email opens metric and Campaign steps on the campaign Statistics tab\" width=\"1440\" height=\"681\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-statistics.jpg 1440w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-statistics-300x142.jpg 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-statistics-1024x484.jpg 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-statistics-768x363.jpg 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<p>To compare open rates across campaigns, check the <strong>Email opens<\/strong> column in the <a href=\"https:\/\/app.snov.io\/campaigns\" target=\"_blank\" rel=\"noopener\">campaign list<\/a>.<\/p>\n<p>For totals across all campaigns and sender accounts, use the <a href=\"https:\/\/app.snov.io\/campaigns\/reports\" target=\"_blank\" rel=\"noopener\">Reports<\/a> dashboard.<\/p>\n<p>Use open rate as a secondary signal and judge results by replies. To see what different open rates mean, <a href=\"https:\/\/snov.io\/knowledgebase\/how-to-view-email-campaign-statistics\/\" target=\"_blank\" rel=\"noopener\">see this guide<\/a>.<\/p>\n<h2 id=\"opens-by-sequence-step\"><strong>How to check opens for each sequence step<\/strong><\/h2>\n<p>On the <strong>Statistics<\/strong> tab, scroll down to <strong>Campaign steps<\/strong>. Each email in the sequence, and each A\/B variant, shows its own open rate and number of opens.<\/p>\n<p>Click the subject line to preview the email. This shows you which subject lines and follow-ups get opened and which ones get ignored.<\/p>\n<p><a href=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-20261009-moxk.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-49525 size-full\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-20261009-moxk.png\" alt=\"\" width=\"1552\" height=\"914\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-20261009-moxk.png 1552w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-20261009-moxk-300x177.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-20261009-moxk-1024x603.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-20261009-moxk-768x452.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-20261009-moxk-1536x905.png 1536w\" sizes=\"(max-width: 1552px) 100vw, 1552px\" \/><\/a><\/p>\n<h2 id=\"which-recipients-opened\"><strong>How to see which recipients opened your emails<\/strong><\/h2>\n<p>In <strong>Campaign steps<\/strong>, click the open rate next to an email, for example <strong>100% (1)<\/strong>.<\/p>\n<p>Snov.io opens the <strong>Recipients<\/strong> tab with the recipients who opened that email.<\/p>\n<p>To check a single recipient, go to the <strong>Recipients<\/strong> tab. The <strong>Email opens<\/strong> column shows how many times each recipient opened your emails.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-49506 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-recipients.jpg\" alt=\"Recipients who opened an email, with the Email opens column on the Recipients tab\" width=\"1440\" height=\"681\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-recipients.jpg 1440w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-recipients-300x142.jpg 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-recipients-1024x484.jpg 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-recipients-768x363.jpg 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<h2 id=\"filter-recipients-by-opens\"><strong>How to filter recipients by opens<\/strong><\/h2>\n<p>On the <strong>Recipients<\/strong> tab, click <strong>Filters<\/strong>. In the <strong>Email<\/strong> section, find <strong>Opens<\/strong> and choose how many opens a recipient should have: <strong>0<\/strong>, <strong>1+<\/strong>, or <strong>3+<\/strong>. Then click <strong>Apply<\/strong>.<\/p>\n<p>Combine opens with other filters to find the recipients you need.<\/p>\n<p>For example, choose <strong>3+<\/strong> under <strong>Opens<\/strong> and <strong>0<\/strong> under <strong>Replies<\/strong> to see who opened your emails several times but did not answer.<\/p>\n<p>Add the <strong>Campaign step<\/strong> filter to check only the recipients who reached a specific step.<\/p>\n<p>To save the filtered recipients to a file, click <strong>Export<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-49507 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-opens-filter.jpg\" alt=\"Opens filter in the Filters panel on the Recipients tab\" width=\"1440\" height=\"681\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-opens-filter.jpg 1440w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-opens-filter-300x142.jpg 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-opens-filter-1024x484.jpg 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/10\/SCR-open-tracking-opens-filter-768x363.jpg 768w\" sizes=\"(max-width: 1440px) 100vw, 1440px\" \/><\/p>\n<div class=\"notification-block note-gray\">\n<div class=\"notification-block__text\">\n<h3><strong>Related articles<\/strong><\/h3>\n<p><a href=\"https:\/\/snov.io\/knowledgebase\/how-open-tracking-harms-deliverability\/\" target=\"_blank\" rel=\"noopener\">How open tracking harms deliverability<\/a><\/p>\n<p><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-view-email-campaign-statistics\/\" target=\"_blank\" rel=\"noopener\">How to view email campaign statistics<\/a><\/p>\n<p><a href=\"https:\/\/snov.io\/knowledgebase\/how-triggers-work-in-drip-campaigns\/\" target=\"_blank\" rel=\"noopener\">How to add conditions to your sequence<\/a><\/p>\n<p><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-set-up-your-custom-tracking-domain\/\" target=\"_blank\" rel=\"noopener\">How to set up a custom tracking domain<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Open tracking shows which recipients opened your campaign emails. This guide covers how to turn it on, where to find your open rate, and how to check opens by sequence step and by recipient. Open tracking can lower your deliverability, so read this guide before you turn it on. How open tracking works How to [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1960],"tags":[],"_links":{"self":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/23771"}],"collection":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/comments?post=23771"}],"version-history":[{"count":45,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/23771\/revisions"}],"predecessor-version":[{"id":49526,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/23771\/revisions\/49526"}],"wp:attachment":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/media?parent=23771"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/categories?post=23771"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/tags?post=23771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}