- \n
- General instructions --><\/a><\/strong><\/li>\n
- For Google Workspace --><\/a><\/strong><\/li>\n
- For Microsoft Outlook --><\/a><\/strong><\/li>\n<\/ul>\n
How to check MX record --><\/strong><\/a><\/p>\n
Troubleshooting MX record --><\/a><\/strong><\/p>\n
\n![\"note\"](\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/ph_circle-wavy-warning.svg\")
<\/div>\n\nWhy MX record is important:\u00a0<\/strong><\/p>\n
1)<\/strong> It ensures that your incoming emails are correctly routed to your provider's mail server so they reach your inbox.<\/p>\n
2)<\/strong> It improves your overall domain health score.<\/p>\n<\/div>\n<\/div>\n
MX record explained<\/strong><\/h2>\n
MX records do not directly affect your sender reputation or deliverability when sending campaigns. They do not influence how spam filters evaluate your emails.<\/p>\n
An MX record specifies which mail servers are responsible for receiving incoming emails for your domain. Missing MX records can cause bounces for your incoming emails (because there's no mail server to receive them).<\/p>\n
\n\n\n![\"learn\"](\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/fluent_chat-warning-16-regular.svg\")
<\/div>\n\nYour email provider gives you the MX value<\/strong>, which you need to use when configuring the MX record<\/strong> in your domain\u2019s DNS settings.<\/p>\n<\/div>\n<\/div>\n
MX value looks something like this:<\/p>\n
\n\nmail.yourprovider.com<\/p>\n<\/div>\n<\/div>\n
If you use multiple email providers for receiving emails, you need to add a separate MX record for each provider and assign priority numbers.<\/p>\n
Priority determines which email server is used first. Lower numbers mean higher priority (10<\/em> has a higher priority than 20<\/em>). If the first server is unavailable, the next one in line is used.<\/p>\n<\/div>\n<\/div>\n
How to setup MX records: general instructions<\/strong><\/h2>\n
Step 1: Get MX record value from your email provider<\/strong><\/h3>\n
An MX value <\/strong>should be generated by your email provider, not Snov.io. You can find specific instructions in your provider's help center or contact them for assistance.<\/p>\n
\nStep 2: Add MX record to your domain<\/strong><\/h3>\n
The MX record is configured in your domain\u2019s DNS settings. Log in to your domain registrar or hosting account (the platform where you purchased your domain).<\/p>\n
Go to the DNS<\/strong> menu, where you can manage domain records, and find the option to add a new record.<\/p>\n<\/div>\n
\nYour MX record should have the following parameters:<\/p>\n<\/div>\n
Type:<\/strong> Select MX<\/strong>.<\/p>\n
Name\/Hostname:<\/strong> Enter @<\/strong> (or your domain address if @ is not accepted).<\/p>\n
Value\/Destination:<\/strong> Enter your provider's MX value. Your provider will give you the exact value you need to use here.<\/p>\n
Priority:<\/strong> 10; If you have only one email server<\/strong>, you can set any priority number. However, if your domain already has other MX records<\/strong>, make sure to set the priority value correctly to avoid conflicts.<\/p>\n
TTL (Time to live):<\/strong> Leave as default or set to 3600 seconds.<\/em><\/p>\n
\n<\/div>\nAfter adding a record to domain settings, wait up to 48 hours for the changes to take effect. Then, check your domain health in the\u00a0email account settings<\/a>\u00a0to confirm that the MX record is valid.<\/div>\n<\/div>\nHow to set up MX record for Google Workspace<\/strong><\/h2>\n
If your email provider is Google Workspace, follow the steps below to generate MX record value or refer to the Google\u2019s official guide for MX record set up.<\/a><\/p>\n
\n![\"tip\"](\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/academicons_ideas-repec.svg\")
<\/div>\n\nYou\u2019ll need admin access to: 1) your Google Workspace account; 2) domain's DNS settings (where your domain registrar account is).<\/p>\n<\/div>\n<\/div>\n
Step 1. Get MX record value<\/strong><\/h3>\n
\n- \n
- Log in to the <\/span>Google Admin<\/span><\/a> panel. Choose \u201cDomains\u201d \u2192 \u201cManage Domains.\u201d<\/span><\/li>\n
- Select a necessary domain and click <\/span>\u201cSet up Google MX Records.\"<\/b><\/li>\n
- Copy <\/span>MX Server Address<\/b>. You\u2019ll need to enter it into DNS record settings in the next step.<\/span><\/li>\n
- MX address should look something like this:<\/li>\n<\/ol>\n
\n\nASPMX.L.GOOGLE.COM<\/p>\n<\/div>\n<\/div>\n
![\"\"](\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/08\/google-mx-record.png\")
<\/h3>\nStep 2. Add MX record to domain's DNS<\/strong><\/h3>\n
\nBelow are examples of how to add MX for different providers:<\/p>\n<\/div>\n
\nIf your domain provider is <\/b>Namecheap<\/a>:<\/strong><\/p>\n
In Namecheap, you can add Gmail as your email server automatically. Follow the steps below:<\/p>\n
- \n
- Log in to your Namecheap account.<\/li>\n
- Open Domain list <\/strong>menu and choose your domain.<\/li>\n
- Go to Advanced DNS\u00a0<\/strong>tab.<\/li>\n
- Scroll down to\u00a0Mail settings\u00a0<\/strong><\/li>\n
- Choose Gmail<\/strong><\/li>\n<\/ol>\n
![\"\"](\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/08\/Gmail-MX-Namecheap.png\")
<\/p>\nIf your domain provider is Cloudflare<\/a>:<\/strong><\/p>\n
- \n
- Log in to your Cloudflare account<\/span><\/a> and select your domain.<\/li>\n
- Go to the\u00a0DNS\u00a0<\/strong>tab.<\/li>\n
- Click\u00a0Add record --> <\/strong>select MX <\/strong>record.<\/li>\n
- Put @<\/strong>\u00a0in the Name<\/strong> field.<\/li>\n
- Put MX value to the Mail Server<\/strong> field.<\/li>\n
- In Priority\u00a0<\/strong>field, choose 1 (if Gmail is your primary provider).<\/li>\n<\/ol>\n
![\"\"](\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/08\/Cloudflare-MX-Gmail.png\")
<\/p>\n<\/div>\nStep 3. Activate MX record<\/strong><\/h3>\n
After adding MX record in your domain's DNS, the final step is to activate it in Google Workspace Admin<\/a>.<\/span><\/p>\n<\/div>\n
\nHow to set up MX record for Microsoft Office<\/strong><\/h2>\n
Follow the steps below to generate MX record if your email provider is Microsoft Office (Outlook).\u00a0<\/span><\/p>\n
\n<\/div>\n\nYou\u2019ll need admin access to: 1) your Microsoft Office account; 2) your domain's DNS settings (where your domain registrar account is).<\/p>\n<\/div>\n<\/div>\n
Step 1. Get MX record value<\/strong><\/h3>\n
\n- \n
- Log in to Microsoft Office admin panel<\/a>.<\/li>\n
- Go to the Settings --> <\/strong>Domains<\/a> page --> Select your domain.<\/li>\n
- Choose\u00a0Manage DNS<\/strong> --> More Options<\/strong>\u00a0>\u00a0Add your own DNS<\/strong><\/li>\n
- See the list of DNS records -- Copy MX record value.<\/li>\n<\/ol>\n
MX address should look something like this:<\/p>\n
\n\nyourdomain.mail.protection.outlook.com<\/p>\n<\/div>\n<\/div>\n
Step 2. Add MX record to domain's DNS<\/strong><\/h3>\n
If your domain provider is <\/b>Namecheap<\/a>:<\/p>\n
- \n
- Log in to your Namecheap account.<\/li>\n
- Open Domain list <\/strong>menu and choose your domain.<\/li>\n
- Click on the Manage<\/strong> button next to your domain.<\/li>\n
- Go to Advanced DNS\u00a0<\/strong>tab.<\/li>\n
- Scroll down to\u00a0Mail settings\u00a0<\/strong><\/li>\n
- Choose\u00a0Custom MX<\/strong><\/li>\n
- Paste MX record to the Value field.<\/li>\n
- Type @ in the\u00a0Name\u00a0<\/strong>field.<\/li>\n<\/ol>\n
![\"\"](\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/08\/Outlook-MX-Namecheap.png\")
<\/p>\n![\"\"](\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/08\/MX-Office-Namecheap.png\")
<\/p>\nIf your domain provider is Cloudflare<\/a>:<\/strong><\/p>\n
- \n
- Log in to your Cloudflare account<\/span><\/a> and select your domain.<\/li>\n
- Go to the\u00a0DNS\u00a0<\/strong>tab.<\/li>\n
- Click\u00a0Add record --> <\/strong>select MX <\/strong>record.<\/li>\n
- Put @<\/strong>\u00a0in the Name<\/strong> field.<\/li>\n
- Paste MX value to the Mail Server<\/strong> field.<\/li>\n
- In Priority\u00a0<\/strong>field, choose 1 (if Microsoft Office is your primary provider).<\/li>\n<\/ol>\n
![\"\"](\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/08\/Cloudflare-MX-Office.png\")
<\/p>\n<\/div>\nHow to check MX record<\/b><\/h2>\n
- Go to the\u00a0DNS\u00a0<\/strong>tab.<\/li>\n
- Click on the Manage<\/strong> button next to your domain.<\/li>\n
- Go to the Settings --> <\/strong>Domains<\/a> page --> Select your domain.<\/li>\n
- Go to the\u00a0DNS\u00a0<\/strong>tab.<\/li>\n
- Go to Advanced DNS\u00a0<\/strong>tab.<\/li>\n
- Select a necessary domain and click <\/span>\u201cSet up Google MX Records.\"<\/b><\/li>\n
- For Google Workspace --><\/a><\/strong><\/li>\n
![\"learn\"](\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase\/assets\/img\/fluent_chat-warning-16-regular.svg\")
<\/div>\n![\"\"](\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/08\/Snov-io-12-18-2024_01_47_PM-e1734522482139.png\")
<\/p>\n![\"\"](\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/08\/Snov-io-01-29-2025_07_41_PM.png\")
<\/p>\n