{"id":28345,"date":"2023-10-16T13:32:21","date_gmt":"2023-10-16T10:32:21","guid":{"rendered":"https:\/\/snov.io\/knowledgebase\/?p=28345"},"modified":"2026-02-18T12:12:55","modified_gmt":"2026-02-18T09:12:55","slug":"how-to-remove-sender-accounts-from-mailbox-rotation","status":"publish","type":"post","link":"https:\/\/snov.io\/knowledgebase\/how-to-remove-sender-accounts-from-mailbox-rotation\/","title":{"rendered":"How to remove sender accounts from mailbox rotation"},"content":{"rendered":"

After reading this article, you\u2019ll learn how to delete additional senders from mailbox rotation and resume paused campaigns.<\/span><\/i><\/p>\n

If you're using mailbox rotation in a campaign, you may notice a \"Campaign paused\" error after your premium plan expires.<\/p>\n

Campaigns with mailbox rotation will pause when your premium plan expires. Please note that active campaigns using mailbox rotation will pause if your premium plan expires.<\/p>\n

If any of the added accounts disconnect due to connection problems, the campaign will continue using other accounts. If all added accounts have connection issues, the campaign will stop until the connection is restored.<\/p>\n

Why this error occurs: When your premium plan expires, your account switches to a free Trial plan that doesn't include the mailbox rotation feature.<\/p>\n

How to fix it: If you wish to continue your campaign on the Trial plan with only one sender account, simply delete any additional sender accounts.<\/p>\n

Here\u2019s how to do it:<\/b><\/p>\n

Step 1: Edit your campaign<\/strong><\/h3>\n

Go to your <\/span>campaigns list<\/span><\/a> and select the one with multiple sender accounts.<\/span><\/p>\n

Click <\/span>Edit <\/b>on the left to enter the editing mode.<\/span><\/p>\n

Step 2: Open the list of added senders<\/b><\/h3>\n

Go to the <\/span>Sending options<\/b> step in the campaign editor.\u00a0<\/span><\/p>\n

Find the <\/span>Sender accounts<\/b> section at the top and click on it to see the list of added senders.<\/span><\/p>\n

Decide which sender account you want to use in this campaign.<\/span><\/p>\n

Remember: Trial plan allows you to add only one sender account. Upgrade back to premium for a higher daily sending limit.<\/p>\n

\n

Step 3: Remove extra accounts<\/strong><\/h3>\n

To remove a sender account from the mailbox rotation, click on the delete<\/strong> icon (it looks like a cross) next to it.<\/span><\/p>\n

Delete all extra accounts until you have one left.<\/span><\/p>\n

To apply changes and continue, click <\/span>Next<\/b> at the bottom right.<\/span><\/p>\n

Step 4: Resume your campaign<\/strong><\/h3>\n

On the <\/span>Review<\/b> section, <\/span>click <\/span>Start<\/b> to resume sending the campaign from one sender account.<\/span><\/p>\n

You can check its daily sending limit on the Email accounts<\/a> page.<\/p>\n

If this article doesn't answer your question, don't hesitate to reach out to our Customer Care team. You can email us at help@snov.io or chat with us live. We're here to help!<\/span><\/i><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

After reading this article, you\u2019ll learn how to delete additional senders from mailbox rotation and resume paused campaigns. If you’re using mailbox rotation in a campaign, you may notice a “Campaign paused” error after your premium plan expires. Campaigns with mailbox rotation will pause when your premium plan expires. Please note that active campaigns using […]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1980],"tags":[],"_links":{"self":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/28345"}],"collection":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/comments?post=28345"}],"version-history":[{"count":2,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/28345\/revisions"}],"predecessor-version":[{"id":45028,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/28345\/revisions\/45028"}],"wp:attachment":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/media?parent=28345"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/categories?post=28345"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/tags?post=28345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}