{"id":38017,"date":"2026-01-05T12:55:02","date_gmt":"2026-01-05T09:55:02","guid":{"rendered":"https:\/\/snov.io\/knowledgebase\/?p=38017"},"modified":"2026-01-29T22:13:40","modified_gmt":"2026-01-29T19:13:40","slug":"how-to-manage-inboxes-and-email-threads-in-unibox","status":"publish","type":"post","link":"https:\/\/snov.io\/knowledgebase\/how-to-manage-inboxes-and-email-threads-in-unibox\/","title":{"rendered":"How to manage inboxes and conversations in Unibox"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">This article explains how to manage inboxes <\/span><\/i><i><span style=\"font-weight: 400;\">and conversations <\/span><\/i><i><span style=\"font-weight: 400;\">in Unibox, focusing on prospect and recipient management. You'll learn how to filter messages, search for emails, manage prospect data and handle related entities like campaigns and deals.\u00a0<\/span><\/i><\/p>\n<h2><b>How to navigate inbox and use filters<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Unibox contains the familiar folders you have in Gmail or other email providers. You can find them on the left of the main Unibox page:<\/span><\/p>\n<ul>\n<li><b>Inbox<\/b><span style=\"font-weight: 400;\"> contains all incoming messages, both emails and LinkedIn, synced from your connected accounts, including replies received within campaigns<\/span><\/li>\n<li><b>Sent<\/b><span style=\"font-weight: 400;\"> shows a list of all emails and messages sent from connected accounts, including campaign emails, single emails, emails sent from the email provider\u2019s interface, LinkedIn messages and InMail<\/span><\/li>\n<li><b>Starred <\/b><span style=\"font-weight: 400;\">shows all messages you\u2019ve marked as important, so you can quickly access key conversations<\/span><\/li>\n<li><b>Bounced <\/b><span style=\"font-weight: 400;\">shows all threads with delivery failures<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The interface displays the following information:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An icon indicating the type of the last message in the email thread (campaign email, single email or LinkedIn)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recipient<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The number of unread messages in the chain<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Subject and email body\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Attachment icon for the last message<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Campaign label of the last message in the chain<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Date of the last message sent in the thread<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">The Unibox counter in your top navigation bar updates in real time and shows the total number of unread <\/span><span style=\"font-weight: 400;\">replies received in all connected accounts.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44599 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-inbox.png\" alt=\"\" width=\"2106\" height=\"720\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-inbox.png 2106w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-inbox-300x103.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-inbox-1024x350.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-inbox-768x263.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-inbox-1536x525.png 1536w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-inbox-2048x700.png 2048w\" sizes=\"(max-width: 2106px) 100vw, 2106px\" \/><span style=\"font-weight: 400;\">You can filter the display based on specific criteria in a toolbar placed above the messages:<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44600 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-filters.png\" alt=\"\" width=\"1753\" height=\"1009\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-filters.png 1753w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-filters-300x173.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-filters-1024x589.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-filters-768x442.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-filters-1536x884.png 1536w\" sizes=\"(max-width: 1753px) 100vw, 1753px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the <\/span><b>All messages<\/b><span style=\"font-weight: 400;\"> drop-down on top to choose whether your inbox shows <\/span>all messages<span style=\"font-weight: 400;\"> or <\/span>threads with Snov.io prospects only <span style=\"font-weight: 400;\">.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the <\/span><b>All campaigns<\/b><span style=\"font-weight: 400;\"> filter,<\/span><span style=\"font-weight: 400;\"> choose specific campaigns to show conversations from.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Under <\/span><b>All accounts<\/b><span style=\"font-weight: 400;\">, choose which accounts (Email or LinkedIn) appear in the Inbox folder<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">In the top right corner, the settings icon opens the list of all connected accounts, where you can see their status or pause syncing if necessary.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44621 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-settings-icon.png\" alt=\"\" width=\"2304\" height=\"1046\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-settings-icon.png 2304w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-settings-icon-300x136.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-settings-icon-1024x465.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-settings-icon-768x349.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-settings-icon-1536x697.png 1536w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-settings-icon-2048x930.png 2048w\" sizes=\"(max-width: 2304px) 100vw, 2304px\" \/><span style=\"font-weight: 400;\">You can also perform bulk actions, like selecting messages based on specific criteria:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mark as read or unread<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Add star<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Delete<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44603 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/1.-snovio-unibox-bulk-actions.png\" alt=\"\" width=\"1976\" height=\"958\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/1.-snovio-unibox-bulk-actions.png 1976w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/1.-snovio-unibox-bulk-actions-300x145.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/1.-snovio-unibox-bulk-actions-1024x496.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/1.-snovio-unibox-bulk-actions-768x372.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/1.-snovio-unibox-bulk-actions-1536x745.png 1536w\" sizes=\"(max-width: 1976px) 100vw, 1976px\" \/><\/li>\n<\/ul>\n<div class=\"notification-block tip\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/academicons_ideas-repec.svg\" alt=\"tip\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p>Unibox syncs the message status (read or unread) only during the initial sync when you connect your inbox. After that, the status won't be updated automatically.<\/p>\n<\/div>\n<\/div>\n<p><span style=\"font-weight: 400;\">You can use stars to mark key conversations in Unibox. Just hover over a thread and click the <strong>Star<\/strong> <strong>icon<\/strong> \ud83d\udfca to add or remove it.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">All starred emails go to the Starred folder so you can find them fast. You can also filter your inbox by stars to focus on important replies first.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-40673 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-starring.png\" alt=\"\" width=\"1506\" height=\"693\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-starring.png 1506w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-starring-300x138.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-starring-1024x471.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-starring-768x353.png 768w\" sizes=\"(max-width: 1506px) 100vw, 1506px\" \/><span style=\"font-weight: 400;\"><strong>Note:<\/strong> Starring works only in Unibox and won\u2019t sync with Gmail or Outlook.<\/span><\/p>\n<h2><b>How to filter threads by bounced emails<\/b><\/h2>\n<p>Click <a href=\"https:\/\/app.snov.io\/unibox\/bounced\" target=\"_blank\" rel=\"noopener\"><strong>Bounced emails<\/strong><\/a> in the left sidebar to view all threads with delivery failures. Any thread containing at least one bounced message appears here.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44007 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox.png\" alt=\"\" width=\"1895\" height=\"676\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox.png 1895w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox-300x107.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox-1024x365.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox-768x274.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox-1536x548.png 1536w\" sizes=\"(max-width: 1895px) 100vw, 1895px\" \/><span style=\"font-weight: 400;\">When emails bounce, you can <\/span><b>remove <\/b><span style=\"font-weight: 400;\">the bounced messages from threads or <\/span><b>add <\/b><span style=\"font-weight: 400;\">bounced contacts to your <\/span><b>Do-not-email list<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><b>Remove bounced emails from threads<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In the <\/span><a href=\"https:\/\/app.snov.io\/unibox\/bounced\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Bounced emails<\/span><\/a><span style=\"font-weight: 400;\"> section, you can delete bounced messages without removing the entire thread:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select one or more threads with bounced emails<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the <\/span><b>Remove bounced emails<\/b><span style=\"font-weight: 400;\"> icon (trash bin icon) in the bulk actions toolbar<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confirm the action<\/span><\/li>\n<\/ol>\n<div class=\"notification-block learn\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/fluent_chat-warning-16-regular.svg\" alt=\"learn\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p><span style=\"font-weight: 400;\">- Bounced messages and notifications are deleted<\/span><\/p>\n<p><span style=\"font-weight: 400;\">- Successfully delivered messages stay in the thread<\/span><\/p>\n<p><span style=\"font-weight: 400;\">- If a thread has only bounced messages with no successful deliveries, the entire thread is deleted<\/span><\/p>\n<\/div>\n<\/div>\n<h3><b>Add bounced contacts to Do-not-email list<\/b><\/h3>\n<p>Stop sending to bounced addresses by adding them to your do-not-email list.<\/p>\n<p><b>Step 1. <\/b><span style=\"font-weight: 400;\">In the <\/span><b>Bounced emails<\/b><span style=\"font-weight: 400;\"> section, check the boxes next to threads you want to add to your do-not-email list.<\/span><\/p>\n<p><b>Step 2. <\/b><span style=\"font-weight: 400;\">Click <\/span><b>Add to do-not-list<\/b><span style=\"font-weight: 400;\"> in the bulk actions toolbar.<\/span><\/p>\n<p><b>Step 3.<\/b><span style=\"font-weight: 400;\"> Select which do-not-email list to add the contacts to, then confirm.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44008 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list.png\" alt=\"\" width=\"2303\" height=\"941\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list.png 2303w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list-300x123.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list-1024x418.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list-768x314.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list-1536x628.png 1536w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list-2048x837.png 2048w\" sizes=\"(max-width: 2303px) 100vw, 2303px\" \/><span style=\"font-weight: 400;\">You'll see a confirmation: \"Prospect added to the do-not-contact list\"<\/span><\/p>\n<p><b>Note:<\/b><span style=\"font-weight: 400;\"> Only bounced email addresses are added to the do-not-email list. If a prospect has multiple emails, successfully delivered addresses remain active.<\/span><\/p>\n<p><b>Example:<\/b><span style=\"font-weight: 400;\"> A prospect has two emails: work@company.com (bounced) and personal@gmail.com (delivered successfully). When you add this thread to the do-not-list, only work@company.com is added. You can still email personal@gmail.com.<\/span><\/p>\n<h2><b>How to use <\/b><b>search\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Use the search bar in the upper left menu to find <\/span><span style=\"font-weight: 400;\">messages <\/span><span style=\"font-weight: 400;\">faster. <\/span><span style=\"font-weight: 400;\">You can search messages by contact name, subject line, email address or keywords from the email and LinkedIn messages. To check all search results, click <\/span><b>See all messages<\/b><span style=\"font-weight: 400;\">.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44604 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-search.png\" alt=\"\" width=\"1902\" height=\"828\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-search.png 1902w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-search-300x131.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-search-1024x446.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-search-768x334.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-search-1536x669.png 1536w\" sizes=\"(max-width: 1902px) 100vw, 1902px\" \/><\/p>\n<h2><b>How to send new emails<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">You can send a new single message from the Unibox main page.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38051 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-snovio-new-message.png\" alt=\"\" width=\"1594\" height=\"927\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-snovio-new-message.png 1594w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-snovio-new-message-300x174.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-snovio-new-message-1024x596.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-snovio-new-message-768x447.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-snovio-new-message-1536x893.png 1536w\" sizes=\"(max-width: 1594px) 100vw, 1594px\" \/><span style=\"font-weight: 400;\">In the email sending window, you can choose the sender account, email subject, use text formatting tools and add email recipients.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When you enter an email into the recipient field, Unibox checks your prospect lists for an existing contact, allowing you to select one if found. If no match is found, you can still send a one-off outreach email from your Snov.io mailbox. Later, if you decide to add that prospect to a list, you can do it directly from Unibox at any time.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Also, you can use the forwarding option in<\/span> <a href=\"https:\/\/app.snov.io\/unibox\/inbox\"><span style=\"font-weight: 400;\">Unibox<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><span style=\"font-weight: 400;\"> O<\/span><span style=\"font-weight: 400;\">pen any email and click <\/span><b>Forward<\/b><span style=\"font-weight: 400;\"> in the top-right corner<\/span><span style=\"font-weight: 400;\">:<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-40576 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-forward-1.png\" alt=\"\" width=\"1110\" height=\"645\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-forward-1.png 1110w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-forward-1-300x174.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-forward-1-1024x595.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-forward-1-768x446.png 768w\" sizes=\"(max-width: 1110px) 100vw, 1110px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">You can add CCs and BCCs to your emails in Snov.io to keep teammates informed or include hidden recipients.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41036 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-CC-BCC.png\" alt=\"\" width=\"1576\" height=\"908\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-CC-BCC.png 1576w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-CC-BCC-300x173.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-CC-BCC-1024x590.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-CC-BCC-768x442.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-CC-BCC-1536x885.png 1536w\" sizes=\"(max-width: 1576px) 100vw, 1576px\" \/><span style=\"font-weight: 400;\">Click <\/span><b>Cc <\/b><span style=\"font-weight: 400;\">or <\/span><b>Bcc <\/b><span style=\"font-weight: 400;\">in the field<\/span><b> To <\/b><span style=\"font-weight: 400;\">where you type your recipients. When a BCC copy is sent to a contact, they receive the message and can see recipients of the original email, as well as the CC and BCC recipients.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-41037 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-CC-BCC-fields.png\" alt=\"\" width=\"1993\" height=\"1027\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-CC-BCC-fields.png 1993w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-CC-BCC-fields-300x155.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-CC-BCC-fields-1024x528.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-CC-BCC-fields-768x396.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-CC-BCC-fields-1536x792.png 1536w\" sizes=\"(max-width: 1993px) 100vw, 1993px\" \/><span style=\"font-weight: 400;\">In the email settings, you can add your CRM's BCC address to <\/span><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-use-the-bcc-to-crm-feature\/\"><span style=\"font-weight: 400;\">automatically log all emails sent from Snov.io<\/span><\/a>.<\/p>\n<h2><b>How to send new LinkedIn messages and InMail<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Click the <\/span><b>New message<\/b><span style=\"font-weight: 400;\"> button on the left and choose the type of message from the drop-down - LinkedIn message or InMail.\u00a0<\/span><\/p>\n<div class=\"notification-block learn\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/fluent_chat-warning-16-regular.svg\" alt=\"learn\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p><span style=\"font-weight: 400;\">Use <\/span><b>LinkedIn messages<\/b><span style=\"font-weight: 400;\"> when you are already connected with a prospect or in shared groups.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Use <\/span><b>LinkedIn InMail<\/b><span style=\"font-weight: 400;\"> to reach a high-level prospect who is not in your network.<\/span><\/p>\n<p><b>Limits<\/b><span style=\"font-weight: 400;\">: Messages are unlimited, whereas InMail is restricted by your subscription tier.<\/span><\/p>\n<\/div>\n<\/div>\n<p><span style=\"font-weight: 400;\">For <\/span><b>LinkedIn messages<\/b><span style=\"font-weight: 400;\">, select your LinkedIn account to send from and the LinkedIn member from your connections as a recipient.\u00a0<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44607 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/Li-Unibox-your-connections.png\" alt=\"\" width=\"1872\" height=\"1050\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/Li-Unibox-your-connections.png 1872w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/Li-Unibox-your-connections-300x168.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/Li-Unibox-your-connections-1024x574.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/Li-Unibox-your-connections-768x431.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/Li-Unibox-your-connections-1536x862.png 1536w\" sizes=\"(max-width: 1872px) 100vw, 1872px\" \/><span style=\"font-weight: 400;\">Once selected, you\u2019ll see the prospect card with their info on the left.\u00a0<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44608 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message.png\" alt=\"\" width=\"2304\" height=\"946\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message.png 2304w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message-300x123.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message-1024x420.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message-768x315.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message-1536x631.png 1536w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message-2048x841.png 2048w\" sizes=\"(max-width: 2304px) 100vw, 2304px\" \/><span style=\"font-weight: 400;\">Click <\/span><b>Reply <\/b><span style=\"font-weight: 400;\">to respond to the prospect in the same thread.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For <\/span><b>LinkedIn InMail<\/b><span style=\"font-weight: 400;\">, adding a subject line is mandatory. Select your account to send from and the prospect to contact. Also, you can enter a profile URL if you aren\u2019t connected with the prospect on LinkedIn. The character limit is 1,700.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-44611 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-subject-line.png\" alt=\"\" width=\"1850\" height=\"985\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-subject-line.png 1850w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-subject-line-300x160.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-subject-line-1024x545.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-subject-line-768x409.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-subject-line-1536x818.png 1536w\" sizes=\"(max-width: 1850px) 100vw, 1850px\" \/><span style=\"font-weight: 400;\">If the prospect is already in your LinkedIn network, use a <\/span><b>regular LinkedIn message<\/b><span style=\"font-weight: 400;\"> instead of InMail.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">InMail is only needed when contacting prospects outside your network.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44612 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-InMail-notification.png\" alt=\"\" width=\"1740\" height=\"1048\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-InMail-notification.png 1740w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-InMail-notification-300x181.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-InMail-notification-1024x617.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-InMail-notification-768x463.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-InMail-notification-1536x925.png 1536w\" sizes=\"(max-width: 1740px) 100vw, 1740px\" \/><b>How to fix LinkedIn messaging issues<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Your <\/span><b>LinkedIn message<\/b><span style=\"font-weight: 400;\"> might fail to send for one of the following reasons:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">an invalid LinkedIn profile URL<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">no existing LinkedIn connection with the prospect<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">messaging restrictions set on the prospect\u2019s account<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">While <\/span><b>InMail <\/b><span style=\"font-weight: 400;\">delivery can fail because of account limits or recipient settings, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">an incorrect LinkedIn profile URL<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">insufficient InMail credits or use of a free LinkedIn plan<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">exceeding the monthly InMail quota<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">recipient restrictions on InMail messages<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44614 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error.png\" alt=\"\" width=\"1807\" height=\"1020\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error.png 1807w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error-300x169.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error-1024x578.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error-768x434.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error-1536x867.png 1536w\" sizes=\"(max-width: 1807px) 100vw, 1807px\" \/><span style=\"font-weight: 400;\">Try the following steps to fix errors:\u00a0<\/span><\/p>\n<h4><b>If the LinkedIn profile link is invalid<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open the prospect\u2019s profile and copy the <\/span>full LinkedIn URL<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Make sure the profile is <\/span>public and accessible<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Update the URL in the prospect profile and try again<\/span><\/li>\n<\/ul>\n<h4><b>If you\u2019re not connected with the prospect<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Send a <\/span>connection request first<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wait until the request is accepted before sending a message<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use <\/span>InMail<span style=\"font-weight: 400;\"> instead if your LinkedIn plan allows it<\/span><\/li>\n<\/ul>\n<h4><b>If you\u2019ve reached InMail limits or run out of credits<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Check your LinkedIn plan and available InMail credits<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Wait until the <\/span>monthly limit resets<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Switch to <\/span>regular LinkedIn messages<span style=\"font-weight: 400;\"> if you\u2019re connected<\/span><\/li>\n<\/ul>\n<h4><b>If the recipient blocks messages or InMail<\/b><\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Try a <\/span>connection request<span style=\"font-weight: 400;\"> instead of messaging<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Reach out via <\/span>email<span style=\"font-weight: 400;\"> if it\u2019s available<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/li>\n<\/ul>\n<h2><b>How to manage prospects in Unibox<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">To manage recipient details more easily, check the block on the right of the message timeline.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When Unibox finds an existing prospect during syncing, it\u2019s automatically added to the corresponding email thread.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can manually find an existing prospect or create a new one, if it\u2019s not found during syncing. We recommend always adding a prospect to the thread to avoid losing communication. Moreover you need the linked prospect to send replies from the email thread.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can view information about the existing related entities for each current recipient - <\/span><span style=\"font-weight: 400;\">Prospects, C<\/span><span style=\"font-weight: 400;\">ampaigns and <\/span>Deals:<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38053 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-sidebar.png\" alt=\"\" width=\"1072\" height=\"1107\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-sidebar.png 1072w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-sidebar-291x300.png 291w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-sidebar-992x1024.png 992w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-sidebar-768x793.png 768w\" sizes=\"(max-width: 1072px) 100vw, 1072px\" \/><span style=\"font-weight: 400;\">You can add the deal name and budget directly from the right sidebar, along with choosing the currency and assigning the deal status:<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38054 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-create-deal.png\" alt=\"\" width=\"1479\" height=\"810\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-create-deal.png 1479w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-create-deal-300x164.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-create-deal-1024x561.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-create-deal-768x421.png 768w\" sizes=\"(max-width: 1479px) 100vw, 1479px\" \/><span style=\"font-weight: 400;\">If there is a prospect linked to the email thread, the sidebar on the right will display all active campaigns and deals with this prospect. Once set up, your sidebar interface will look like this:<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38055 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-prospect-deal-campaign.png\" alt=\"\" width=\"2000\" height=\"1255\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-prospect-deal-campaign.png 2000w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-prospect-deal-campaign-300x188.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-prospect-deal-campaign-1024x643.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-prospect-deal-campaign-768x482.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-prospect-deal-campaign-1536x964.png 1536w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/>To add more details to your prospect card, click the prospect\u2019s name on the right and you\u2019ll get to <a href=\"https:\/\/app.snov.io\/prospects\/\">Leads -&gt; Prospects<\/a> page, where you can edit the info.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38056 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-manage-prospect.png\" alt=\"\" width=\"2023\" height=\"1169\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-manage-prospect.png 2023w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-manage-prospect-300x173.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-manage-prospect-1024x592.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-manage-prospect-768x444.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-manage-prospect-1536x888.png 1536w\" sizes=\"(max-width: 2023px) 100vw, 2023px\" \/><span style=\"font-weight: 400;\">If a prospect in the email thread is involved in campaigns, you\u2019ll see related campaigns and their status on the right. You can change the recipient's status in a dropdown list.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38057 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-campaigns.png\" alt=\"\" width=\"1069\" height=\"765\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-campaigns.png 1069w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-campaigns-300x215.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-campaigns-1024x733.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-campaigns-768x550.png 768w\" sizes=\"(max-width: 1069px) 100vw, 1069px\" \/><\/p>\n<div class=\"notification-block learn\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/fluent_chat-warning-16-regular.svg\" alt=\"learn\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p>You can manage deals in <a href=\"https:\/\/app.snov.io\/crm\/\" target=\"_blank\" rel=\"noopener\">Snov.io CRM<\/a> to add more specific details:<\/p>\n<\/div>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38058 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-task-CRM-prospect.png\" alt=\"\" width=\"2290\" height=\"1167\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-task-CRM-prospect.png 2290w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-task-CRM-prospect-300x153.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-task-CRM-prospect-1024x522.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-task-CRM-prospect-768x391.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-task-CRM-prospect-1536x783.png 1536w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-task-CRM-prospect-2048x1044.png 2048w\" sizes=\"(max-width: 2290px) 100vw, 2290px\" \/><\/p>\n<h2><b>How to update and delete prospects<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If the email thread has no added prospect, you can use buttons <\/span><b>Add to existing<\/b><span style=\"font-weight: 400;\"> or <\/span><b>Create new <\/b><span style=\"font-weight: 400;\">to perform relevant actions. <\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38060 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1Unibox-prospect-update-2.png\" alt=\"\" width=\"1583\" height=\"994\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1Unibox-prospect-update-2.png 1583w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1Unibox-prospect-update-2-300x188.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1Unibox-prospect-update-2-1024x643.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1Unibox-prospect-update-2-768x482.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1Unibox-prospect-update-2-1536x964.png 1536w\" sizes=\"(max-width: 1583px) 100vw, 1583px\" \/><b>Add to existing <\/b><span style=\"font-weight: 400;\">button helps find the existing prospect by email or name and attach it to the thread. If the email thread already had another email, different from the one in the existing prospect, then both emails will be merged. All further communication involving these emails will be displayed in a single thread.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To create a new prospect, click <\/span><b>Create new<\/b><span style=\"font-weight: 400;\"> button, enter the first and last name and select the prospect list. The email address will be added automatically.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you delete one of these emails from the prospect profile later, all the messages from the deleted email address will be moved to a separate email thread.<\/span><\/p>\n<h2><b>How to use Do-not-contact lists<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">You can add a contact to the <\/span><b>Do-not-contact list<\/b><span style=\"font-weight: 400;\"> in a thread. In case a prospect is already linked to the email thread, you can add one or more of the prospect\u2019s emails.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We won't send campaigns to this email when the do-not-contact list is selected during campaign setup.\u00a0<\/span><\/p>\n<p>Click three dots [<b>...<\/b>] in the prospect card and use buttons to add the prospect to an existing Do-not-contact list or create a new one. <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38061 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-Do-Not-Contact-list.png\" alt=\"\" width=\"1146\" height=\"528\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-Do-Not-Contact-list.png 1146w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-Do-Not-Contact-list-300x138.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-Do-Not-Contact-list-1024x472.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-Do-Not-Contact-list-768x354.png 768w\" sizes=\"(max-width: 1146px) 100vw, 1146px\" \/>You can also <a href=\"https:\/\/snov.io\/knowledgebase\/how-to-add-contacts-to-do-not-email-list\/\">create<\/a> new Do-not-contact lists in <a href=\"https:\/\/app.snov.io\/account\/do-not-email-list\">Campaigns<\/a> section:<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38062 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Do-not-contact.png\" alt=\"\" width=\"2006\" height=\"889\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Do-not-contact.png 2006w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Do-not-contact-300x133.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Do-not-contact-1024x454.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Do-not-contact-768x340.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Do-not-contact-1536x681.png 1536w\" sizes=\"(max-width: 2006px) 100vw, 2006px\" \/><span style=\"font-weight: 400;\">Unibox keeps all your communications in one place and lets you manage prospects through your campaigns and deals.<\/span><\/p>\n<div class=\"notification-block note-gray\">\n<div class=\"notification-block__text\">\n<p><b>Related articles<\/b><\/p>\n<p style=\"text-align: left;\"><strong><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-set-up-unibox-and-sync-your-emails\/\" target=\"_blank\" rel=\"noopener\">How to set up Unibox and sync your emails<\/a><\/strong><\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/snov.io\/knowledgebase\/connect-your-mailbox\/\"><b>How to add email accounts to Snov.io<\/b><\/a><\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-set-up-unibox-for-teams\/\"><b>How to set up Unibox for teams<\/b><\/a><\/p>\n<\/div>\n<\/div>\n<p><i><span style=\"font-weight: 400;\">If you have a question that wasn\u2019t answered here, don\u2019t hesitate to contact our Customer Care team. You can reach them at <\/span><\/i><b><i>help@snov.io<\/i><\/b><i><span style=\"font-weight: 400;\"> or through live chat.<\/span><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This article explains how to manage inboxes and conversations in Unibox, focusing on prospect and recipient management. You&#8217;ll learn how to filter messages, search for emails, manage prospect data and handle related entities like campaigns and deals.\u00a0 How to navigate inbox and use filters Unibox contains the familiar folders you have in Gmail or other [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2081],"tags":[],"_links":{"self":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/38017"}],"collection":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/comments?post=38017"}],"version-history":[{"count":50,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/38017\/revisions"}],"predecessor-version":[{"id":44816,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/38017\/revisions\/44816"}],"wp:attachment":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/media?parent=38017"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/categories?post=38017"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/tags?post=38017"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}