{"id":38454,"date":"2025-03-29T01:13:31","date_gmt":"2025-03-28T22:13:31","guid":{"rendered":"https:\/\/snov.io\/knowledgebase\/?p=38454"},"modified":"2026-02-04T00:45:03","modified_gmt":"2026-02-03T21:45:03","slug":"como-gerenciar-caixas-de-entrada-e-conversas-por-e-mail-no-unibox","status":"publish","type":"post","link":"https:\/\/snov.io\/knowledgebase\/br\/como-gerenciar-caixas-de-entrada-e-conversas-por-e-mail-no-unibox\/","title":{"rendered":"Como gerenciar caixas de entrada e conversas no Unibox"},"content":{"rendered":"<p>Este artigo explica como gerenciar caixas de entrada e conversas no Unibox, com foco na administra\u00e7\u00e3o de prospects e destinat\u00e1rios. Voc\u00ea aprender\u00e1 a filtrar mensagens, pesquisar e-mails, gerenciar dados de prospects e lidar com assuntos relacionados, como campanhas e neg\u00f3cios.<\/p>\n<h2>Como navegar na caixa de entrada e usar filtros<\/h2>\n<p data-start=\"0\" data-end=\"161\">A Unibox inclui as pastas familiares que voc\u00ea j\u00e1 usa no Gmail ou em outros provedores de e-mail. Voc\u00ea pode encontr\u00e1-las \u00e0 esquerda da p\u00e1gina principal da Unibox:<\/p>\n<ul>\n<li data-start=\"163\" data-end=\"337\"><strong data-start=\"163\" data-end=\"172\">Caixa de Entrada<\/strong> re\u00fane todas as mensagens recebidas, tanto e-mails quanto mensagens do LinkedIn, sincronizadas das contas conectadas, incluindo respostas recebidas em campanhas.<\/li>\n<li data-start=\"339\" data-end=\"573\"><strong data-start=\"339\" data-end=\"347\">Enviados<\/strong> exibe a lista de todos os e-mails e mensagens enviados a partir das contas conectadas, como e-mails de campanha, e-mails individuais, mensagens enviadas pela interface do provedor de e-mail, mensagens do LinkedIn e InMails.<\/li>\n<li data-start=\"575\" data-end=\"696\"><strong data-start=\"575\" data-end=\"586\">Favoritos<\/strong> mostra todas as mensagens que voc\u00ea marcou como importantes, facilitando o acesso r\u00e1pido \u00e0s conversas-chave.<\/li>\n<li data-start=\"698\" data-end=\"755\"><strong data-start=\"698\" data-end=\"709\">Rejeitados<\/strong> re\u00fane todos os t\u00f3picos com falhas de entrega.<\/li>\n<\/ul>\n<p>A interface exibe as seguintes informa\u00e7\u00f5es:<\/p>\n<ul>\n<li data-start=\"742\" data-end=\"845\">Um \u00edcone indicando o tipo da \u00faltima mensagem na conversa (e-mail de campanha ou e-mail individual)<\/li>\n<li data-start=\"846\" data-end=\"863\">Destinat\u00e1rio<\/li>\n<li data-start=\"864\" data-end=\"910\">N\u00famero de mensagens n\u00e3o lidas na conversa<\/li>\n<li data-start=\"911\" data-end=\"941\">Assunto e corpo do e-mail<\/li>\n<li data-start=\"942\" data-end=\"984\">\u00cdcone de anexo para a \u00faltima mensagem<\/li>\n<li data-start=\"985\" data-end=\"1048\">R\u00f3tulo da campanha associada \u00e0 \u00faltima mensagem da conversa.<\/li>\n<li data-start=\"1049\" data-end=\"1097\">Data da \u00faltima mensagem enviada na conversa<\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Na barra de navega\u00e7\u00e3o superior, o<\/span><b> contador do Unibox<\/b><span style=\"font-weight: 400;\"> \u00e9 atualizado em tempo real e mostra o n\u00famero de respostas n\u00e3o lidas em todas as caixas de entrada conectadas.<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-inbox.png\" loading=\"lazy\" \/><\/p>\n<p>Voc\u00ea pode filtrar a exibi\u00e7\u00e3o com base em crit\u00e9rios espec\u00edficos na barra de ferramentas acima das mensagens:<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-filters.png\" loading=\"lazy\" \/><\/p>\n<ul>\n<li data-start=\"0\" data-end=\"171\">Clique no menu suspenso <strong data-start=\"24\" data-end=\"40\">All messages<\/strong>, no topo da p\u00e1gina, para escolher se a caixa de entrada exibir\u00e1 todas as mensagens ou apenas conversas com prospects da Snov.io.<\/li>\n<li data-start=\"173\" data-end=\"292\">No filtro <strong data-start=\"183\" data-end=\"200\">All campaigns<\/strong>, selecione campanhas espec\u00edficas para visualizar apenas as conversas relacionadas a elas.<\/li>\n<li data-start=\"294\" data-end=\"393\">Em <strong data-start=\"297\" data-end=\"313\">All accounts<\/strong>, escolha quais contas (e-mail ou LinkedIn) devem aparecer na pasta <strong data-start=\"381\" data-end=\"390\">Inbox<\/strong>.<\/li>\n<\/ul>\n<p data-start=\"395\" data-end=\"571\" data-is-last-node=\"\" data-is-only-node=\"\">No canto superior direito, o \u00edcone de <strong data-start=\"433\" data-end=\"450\">configura\u00e7\u00f5es<\/strong> abre a lista de todas as contas conectadas, onde \u00e9 poss\u00edvel verificar o status ou pausar a sincroniza\u00e7\u00e3o, se necess\u00e1rio.<\/p>\n<p data-start=\"395\" data-end=\"571\" data-is-last-node=\"\" data-is-only-node=\"\"><img decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-settings-icon.png\" loading=\"lazy\" \/><\/p>\n<p>Tamb\u00e9m \u00e9 poss\u00edvel executar a\u00e7\u00f5es em massa, como selecionar mensagens com base em crit\u00e9rios espec\u00edficos:<\/p>\n<ul>\n<li data-start=\"1630\" data-end=\"1667\"><strong data-start=\"1632\" data-end=\"1664\">Marcar como lida ou n\u00e3o lida<\/strong><\/li>\n<li data-start=\"1630\" data-end=\"1667\"><strong>Adicionar estrela<\/strong><\/li>\n<li data-start=\"1668\" data-end=\"1684\"><strong data-start=\"1670\" data-end=\"1681\">Excluir<\/strong><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-snovio-unibox-bulk-actions-1.png\" width=\"1299\" height=\"630\" \/><\/p>\n<div class=\"notification-block tip\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/academicons_ideas-repec.svg\" alt=\"tip\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p>O Unibox sincroniza o status da mensagem (lida ou n\u00e3o lida) apenas na sincroniza\u00e7\u00e3o inicial ao conectar sua caixa de entrada. Depois disso, o status n\u00e3o ser\u00e1 atualizado de forma autom\u00e1tica.<\/p>\n<\/div>\n<\/div>\n<p><span style=\"font-weight: 400;\">Voc\u00ea pode usar estrelas para marcar conversas importantes no Unibox. Basta passar o mouse sobre um t\u00f3pico e clicar no \u00edcone de estrela (<\/span><b>\ud83d\udfca<\/b>)<span style=\"font-weight: 400;\"> para adicionar ou remover essa marca\u00e7\u00e3o.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Todos os e-mails marcados dessa forma v\u00e3o para a pasta <\/span><b>Marcados com Estrela <\/b>(Starred)<b>. <\/b><span style=\"font-weight: 400;\">Assim, voc\u00ea pode filtrar sua caixa de entrada para que as conversas mais importantes apare\u00e7am primeiro.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><strong>Obs.:<\/strong> a marca\u00e7\u00e3o com estrela funciona somente no Unibox e n\u00e3o sincroniza com o Gmail ou o Outlook. <\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-starring.png\" width=\"1326\" height=\"610\" \/><\/p>\n<h2>Como filtrar conversas por e-mails rejeitados<\/h2>\n<p>Clique em <a href=\"https:\/\/app.snov.io\/unibox\/bounced\"><strong data-start=\"61\" data-end=\"83\">E-mails rejeitados<\/strong><\/a> na barra lateral esquerda para ver todas as conversas com falhas de entrega. Qualquer conversa que contenha pelo menos uma mensagem devolvida aparecer\u00e1 aqui.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44007 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox.png\" alt=\"\" width=\"1895\" height=\"676\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox.png 1895w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox-300x107.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox-1024x365.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox-768x274.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox-1536x548.png 1536w\" sizes=\"(max-width: 1895px) 100vw, 1895px\" \/>Quando um e-mail \u00e9 <strong>rejeitado<\/strong>, voc\u00ea pode remover as mensagens com falha da conversa ou <strong>adicionar<\/strong> os contatos devolvidos \u00e0 sua <strong data-start=\"369\" data-end=\"391\">lista de n\u00e3o envio<\/strong>.<\/p>\n<h3><b>Remover e-mails rejeitados das conversas<\/b><\/h3>\n<p data-start=\"445\" data-end=\"558\">Na se\u00e7\u00e3o <a href=\"https:\/\/app.snov.io\/unibox\/bounced\"><strong data-start=\"454\" data-end=\"476\">E-mails rejeitados<\/strong><\/a>, voc\u00ea pode excluir apenas as mensagens devolvidas sem remover a conversa inteira:<\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Selecione uma ou mais conversas com e-mails devolvidos<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Clique no \u00edcone <strong>Remover e-mails rejeitados<\/strong> (\u00edcone de lixeira) na barra de a\u00e7\u00f5es em massa<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Confirme a a\u00e7\u00e3o<\/li>\n<\/ol>\n<div class=\"notification-block learn\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/fluent_chat-warning-16-regular.svg\" alt=\"learn\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p><span style=\"font-weight: 400;\">- As mensagens devolvidas e as notifica\u00e7\u00f5es s\u00e3o exclu\u00eddas<\/span><\/p>\n<p><span style=\"font-weight: 400;\">- As mensagens entregues com sucesso permanecem na conversa<\/span><\/p>\n<p><span style=\"font-weight: 400;\">- Se uma conversa contiver apenas mensagens devolvidas, sem nenhuma entrega bem-sucedida, toda a conversa ser\u00e1 exclu\u00edda<\/span><\/p>\n<\/div>\n<\/div>\n<h3>Adicionar contatos devolvidos \u00e0 lista de n\u00e3o-envio<\/h3>\n<p>Interrompa o envio para endere\u00e7os que geraram bounce adicionando-os \u00e0 sua lista de n\u00e3o envio.<\/p>\n<p><b>Passo 1. <\/b>Na se\u00e7\u00e3o <strong>E-mails rejeitados<\/strong>, marque as caixas ao lado das conversas que deseja adicionar \u00e0 lista de n\u00e3o envio.<\/p>\n<p><b>Passo 2. <\/b>Clique em <strong data-start=\"1298\" data-end=\"1332\">Adicionar \u00e0 lista de n\u00e3o envio<\/strong> na barra de a\u00e7\u00f5es em massa<span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>Passo 3.<\/b><span style=\"font-weight: 400;\"> Selecione a lista de n\u00e3o envio desejada e confirme.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44008 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list.png\" alt=\"\" width=\"2303\" height=\"941\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list.png 2303w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list-300x123.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list-1024x418.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list-768x314.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list-1536x628.png 1536w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list-2048x837.png 2048w\" sizes=\"(max-width: 2303px) 100vw, 2303px\" \/>Voc\u00ea ver\u00e1 a confirma\u00e7\u00e3o: \u201cProspect adicionado \u00e0 lista de n\u00e3o contato\u201d.<\/p>\n<p><b>Observa\u00e7\u00e3o:<\/b><span style=\"font-weight: 400;\"> apenas os endere\u00e7os de e-mail que tiveram bounce s\u00e3o adicionados \u00e0 lista de n\u00e3o envio. Se um prospect tiver v\u00e1rios e-mails, os endere\u00e7os entregues com sucesso permanecem ativos.<\/span><\/p>\n<p><b>Exemplo:<\/b><span style=\"font-weight: 400;\"> um prospect tem dois e-mails: <em data-start=\"1881\" data-end=\"1899\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1882\" data-end=\"1898\">trabalho@companhia.com<\/a><\/em>\u00a0(rejeitado) e <em data-start=\"1778\" data-end=\"1798\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1779\" data-end=\"1797\">pessoal@gmail.com<\/a><\/em> (entregue com sucesso). Ao adicionar essa conversa \u00e0 lista de n\u00e3o envio, apenas <em data-start=\"1881\" data-end=\"1899\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1882\" data-end=\"1898\">trabalho@companhia.com<\/a><\/em> ser\u00e1 inclu\u00eddo. Voc\u00ea ainda poder\u00e1 enviar e-mails para <em data-start=\"1953\" data-end=\"1973\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1954\" data-end=\"1972\">pessoal@gmail.com<\/a><\/em>.<\/span><\/p>\n<h2>Como usar a pesquisa<\/h2>\n<p>Use a <strong data-start=\"1908\" data-end=\"1929\">barra de pesquisa<\/strong> no menu superior esquerdo para encontrar mensagens mais rapidamente. Voc\u00ea pode pesquisar mensagens pelo nome do contato, linha de assunto, endere\u00e7o de e-mail ou palavras-chave do e-mail e mensagens do LinkedIn. Para visualizar todos os resultados da pesquisa, clique em <strong data-start=\"2174\" data-end=\"2200\">Ver todas as mensagens<\/strong>.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-search.png\" loading=\"lazy\" \/><\/p>\n<h2>Como enviar novos e-mails<\/h2>\n<p>Voc\u00ea pode enviar um novo e-mail individual direto da p\u00e1gina principal do Unibox.<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-snovio-new-message.png\" loading=\"lazy\" \/><\/p>\n<p data-start=\"2431\" data-end=\"2518\"><span style=\"font-weight: 400;\">Na janela de envio do e-mail, voc\u00ea pode selecionar a conta do remetente e definir o assunto da mensagem, al\u00e9m de formatar o texto com as ferramentas dispon\u00edveis e adicionar os destinat\u00e1rios.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ao digitar um e-mail no campo de destinat\u00e1rio, o Unibox verifica suas listas de leads em busca de um contato j\u00e1 existente. Assim, caso esse contato seja encontrado, voc\u00ea pode selecion\u00e1-lo sem grandes dificuldades. Se nenhum contato for encontrado, \u00e9 poss\u00edvel enviar um e-mail direto da sua caixa de entrada da Snov.io. Depois, se voc\u00ea quiser adicionar esse lead a uma lista, basta fazer isso no pr\u00f3prio Unibox a qualquer momento.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Al\u00e9m disso, voc\u00ea ainda pode usar a op\u00e7\u00e3o de encaminhamento no <a href=\"https:\/\/app.snov.io\/register?lang=br&amp;signup_source=blog&amp;cta_type=banner\">Unibox<\/a><\/span><span style=\"font-weight: 400;\">. Abra qualquer e-mail e clique em <\/span><b>Encaminhar<\/b><span style=\"font-weight: 400;\"> no canto superior direito:<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-forward-1.png\" width=\"1265\" height=\"735\" \/><\/p>\n<p data-start=\"2431\" data-end=\"2518\"><span style=\"font-weight: 400;\">Adicione CCs e CCOs aos seus e-mails na Snov.io para manter os colegas de equipe informados ou incluir destinat\u00e1rios ocultos. <\/span><\/p>\n<p data-start=\"2431\" data-end=\"2518\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-CC-BCC.png\" width=\"1347\" height=\"776\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Clique em <\/span><b>Cc<\/b><span style=\"font-weight: 400;\"> ou <\/span><b>Bcc<\/b><span style=\"font-weight: 400;\"> (CCO) no campo <\/span><b>Para <\/b>(To)<span style=\"font-weight: 400;\">, onde voc\u00ea digita os destinat\u00e1rios. <\/span><span style=\"font-weight: 400;\">Quando uma c\u00f3pia Bcc \u00e9 enviada para um contato, ele recebe a mensagem e pode ver os destinat\u00e1rios do e-mail original, assim como os destinat\u00e1rios CC e CCO.<\/span><\/p>\n<p><img decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Unibox-CC-BCC-fields.png\" loading=\"lazy\" \/><\/p>\n<p data-start=\"2431\" data-end=\"2518\"><span style=\"font-weight: 400;\">Nas configura\u00e7\u00f5es de e-mail, voc\u00ea pode adicionar o endere\u00e7o CCO do seu CRM para <\/span><a href=\"https:\/\/snov.io\/knowledgebase\/br\/como-usar-o-recurso-de-cco-para-crm\/\"><span style=\"font-weight: 400;\">registrar de forma autom\u00e1tica todos os e-mails enviados pela Snov.io<\/span><\/a><span style=\"font-weight: 400;\">. <\/span><\/p>\n<h2>Como enviar novas mensagens no LinkedIn e InMail<\/h2>\n<p>Clique no bot\u00e3o <strong>New message<\/strong> \u00e0 esquerda e escolha o tipo de mensagem no menu suspenso: mensagem do LinkedIn ou InMail.<\/p>\n<div class=\"notification-block learn\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/fluent_chat-warning-16-regular.svg\" alt=\"learn\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p data-start=\"187\" data-end=\"297\">Use <strong data-start=\"191\" data-end=\"216\">mensagens do LinkedIn<\/strong> quando voc\u00ea j\u00e1 estiver conectado ao prospect ou fizer parte dos mesmos grupos.<\/p>\n<p data-start=\"299\" data-end=\"414\">Use <strong data-start=\"303\" data-end=\"322\">LinkedIn InMail<\/strong> para entrar em contato com prospects de alto n\u00edvel que ainda n\u00e3o fazem parte da sua rede.<\/p>\n<p data-start=\"416\" data-end=\"541\"><strong data-start=\"416\" data-end=\"428\">Limites:<\/strong> as mensagens do LinkedIn s\u00e3o ilimitadas, enquanto o InMail \u00e9 restrito de acordo com o plano da sua assinatura.<\/p>\n<\/div>\n<\/div>\n<p><span style=\"font-weight: 400;\">Para <strong>mensagens do LinkedIn<\/strong>, selecione a conta do LinkedIn pela qual deseja enviar e escolha, como destinat\u00e1rio, um membro da sua rede de conex\u00f5es. <\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44607 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/Li-Unibox-your-connections.png\" alt=\"\" width=\"1872\" height=\"1050\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/Li-Unibox-your-connections.png 1872w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/Li-Unibox-your-connections-300x168.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/Li-Unibox-your-connections-1024x574.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/Li-Unibox-your-connections-768x431.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/Li-Unibox-your-connections-1536x862.png 1536w\" sizes=\"(max-width: 1872px) 100vw, 1872px\" \/>Ap\u00f3s a sele\u00e7\u00e3o, voc\u00ea ver\u00e1 o card do prospect com as informa\u00e7\u00f5es dele \u00e0 esquerda.<span style=\"font-weight: 400;\">\u00a0<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44608 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message.png\" alt=\"\" width=\"2304\" height=\"946\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message.png 2304w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message-300x123.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message-1024x420.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message-768x315.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message-1536x631.png 1536w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message-2048x841.png 2048w\" sizes=\"(max-width: 2304px) 100vw, 2304px\" \/>Clique em <strong>Reply<\/strong> para responder ao prospect na mesma conversa.<span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">No caso do <strong>LinkedIn InMail<\/strong>, \u00e9 obrigat\u00f3rio adicionar um assunto. Selecione a conta de envio e o prospect que deseja contatar. Tamb\u00e9m \u00e9 poss\u00edvel inserir a URL do perfil caso voc\u00ea n\u00e3o esteja conectado a ele no LinkedIn. O limite \u00e9 de 1.700 caracteres.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-44611 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-subject-line.png\" alt=\"\" width=\"1850\" height=\"985\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-subject-line.png 1850w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-subject-line-300x160.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-subject-line-1024x545.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-subject-line-768x409.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-subject-line-1536x818.png 1536w\" sizes=\"(max-width: 1850px) 100vw, 1850px\" \/>Se o prospect j\u00e1 fizer parte da sua rede no LinkedIn, use uma mensagem comum em vez de InMail<span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">O InMail \u00e9 necess\u00e1rio apenas para contatar prospects fora da sua rede.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44612 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-InMail-notification.png\" alt=\"\" width=\"1740\" height=\"1048\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-InMail-notification.png 1740w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-InMail-notification-300x181.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-InMail-notification-1024x617.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-InMail-notification-768x463.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-InMail-notification-1536x925.png 1536w\" sizes=\"(max-width: 1740px) 100vw, 1740px\" \/>Como corrigir problemas no envio de mensagens do LinkedIn<\/h3>\n<p>Sua <strong>mensagem no LinkedIn<\/strong> pode falhar por um dos seguintes motivos:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">URL do perfil do LinkedIn inv\u00e1lida<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">inexist\u00eancia de conex\u00e3o com o prospect no LinkedIn<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">restri\u00e7\u00f5es de mensagens definidas na conta do prospect<\/li>\n<\/ul>\n<p>O envio de <strong>InMail<\/strong> tamb\u00e9m pode falhar devido a limites da conta ou configura\u00e7\u00f5es do destinat\u00e1rio, como:<\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">URL do perfil do LinkedIn incorreta<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">cr\u00e9ditos de InMail insuficientes ou uso de um plano gratuito do LinkedIn<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">limite mensal de InMail excedido<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">restri\u00e7\u00f5es do destinat\u00e1rio para receber InMail<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44614 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error.png\" alt=\"\" width=\"1807\" height=\"1020\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error.png 1807w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error-300x169.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error-1024x578.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error-768x434.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error-1536x867.png 1536w\" sizes=\"(max-width: 1807px) 100vw, 1807px\" \/>Tente as etapas abaixo para corrigir os erros:<span style=\"font-weight: 400;\">\u00a0<\/span><\/p>\n<h4>Se o link do perfil do LinkedIn for inv\u00e1lido<\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Abra o perfil do prospect e copie a URL completa do LinkedIn<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Verifique se o perfil \u00e9 p\u00fablico e acess\u00edvel<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Atualize a URL no perfil do prospect e tente novamente<\/li>\n<\/ul>\n<h4>Se voc\u00ea n\u00e3o estiver conectado ao prospect<\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Envie primeiro um convite de conex\u00e3o<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Aguarde a aceita\u00e7\u00e3o antes de enviar a mensagem<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Use InMail, se o seu plano do LinkedIn permitir<\/li>\n<\/ul>\n<h4>Se voc\u00ea atingiu o limite de InMail ou ficou sem cr\u00e9ditos<\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Verifique seu plano do LinkedIn e os cr\u00e9ditos de InMail dispon\u00edveis<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Aguarde o reset do limite mensal<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Use mensagens comuns do LinkedIn, se j\u00e1 estiver conectado ao prospect<\/li>\n<\/ul>\n<h4>Se o destinat\u00e1rio bloquear mensagens ou InMail<\/h4>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Tente enviar um convite de conex\u00e3o em vez de uma mensagem<\/li>\n<li><span style=\"font-weight: 400;\">Entre em contato por e-mail, se essa op\u00e7\u00e3o estiver dispon\u00edvel<\/span><\/li>\n<\/ul>\n<h2>Como gerenciar prospects no Unibox<\/h2>\n<p data-start=\"3019\" data-end=\"3143\">Para gerenciar os detalhes do destinat\u00e1rio com mais facilidade, verifique o bloco \u00e0 direita da linha do tempo da mensagem.<\/p>\n<p data-start=\"3145\" data-end=\"3278\">Quando o Unibox encontra um prospect existente durante a sincroniza\u00e7\u00e3o, ele \u00e9 automaticamente adicionado \u00e0 conversa correspondente.<\/p>\n<p data-start=\"3280\" data-end=\"3582\">Se um prospect n\u00e3o for encontrado durante a sincroniza\u00e7\u00e3o, voc\u00ea pode procur\u00e1-lo manualmente ou criar um novo. Recomendamos sempre adicionar um prospect \u00e0 conversa para evitar a perda de comunica\u00e7\u00e3o. Al\u00e9m disso, \u00e9 necess\u00e1rio ter um prospect vinculado para responder diretamente na conversa por e-mail.<\/p>\n<p data-start=\"3584\" data-end=\"3718\">Voc\u00ea pode visualizar informa\u00e7\u00f5es sobre as entidades relacionadas a cada destinat\u00e1rio, incluindo <strong data-start=\"3680\" data-end=\"3715\">Prospects, Campanhas e Neg\u00f3cios<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38053 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-sidebar.png\" alt=\"\" width=\"1072\" height=\"1107\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-sidebar.png 1072w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-sidebar-291x300.png 291w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-sidebar-992x1024.png 992w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-sidebar-768x793.png 768w\" sizes=\"(max-width: 1072px) 100vw, 1072px\" \/><\/p>\n<p>Voc\u00ea pode adicionar o nome do neg\u00f3cio e o or\u00e7amento diretamente na barra lateral direita, al\u00e9m de escolher a moeda e definir o status do neg\u00f3cio.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38054 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-create-deal.png\" alt=\"\" width=\"1479\" height=\"810\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-create-deal.png 1479w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-create-deal-300x164.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-create-deal-1024x561.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-create-deal-768x421.png 768w\" sizes=\"(max-width: 1479px) 100vw, 1479px\" \/>Se houver um potencial cliente vinculado \u00e0 conversa de e-mail, a barra lateral direita exibir\u00e1 todas as campanhas ativas e neg\u00f3cios associados a esse prospect. Ap\u00f3s a configura\u00e7\u00e3o, sua interface da barra lateral ficar\u00e1 assim:<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38055 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-prospect-deal-campaign.png\" alt=\"\" width=\"2000\" height=\"1255\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-prospect-deal-campaign.png 2000w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-prospect-deal-campaign-300x188.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-prospect-deal-campaign-1024x643.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-prospect-deal-campaign-768x482.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-prospect-deal-campaign-1536x964.png 1536w\" sizes=\"(max-width: 2000px) 100vw, 2000px\" \/>Para adicionar mais detalhes ao cart\u00e3o do seu potencial cliente, clique no nome do prospect na direita e voc\u00ea ser\u00e1 redirecionado para a p\u00e1gina <a href=\"https:\/\/app.snov.io\/prospects\/list\"><strong data-start=\"143\" data-end=\"165\">Leads -&gt; Prospects<\/strong>,<\/a> onde poder\u00e1 editar as informa\u00e7\u00f5es.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38056 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-manage-prospect.png\" alt=\"\" width=\"2023\" height=\"1169\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-manage-prospect.png 2023w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-manage-prospect-300x173.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-manage-prospect-1024x592.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-manage-prospect-768x444.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-manage-prospect-1536x888.png 1536w\" sizes=\"(max-width: 2023px) 100vw, 2023px\" \/>Se um potencial cliente na conversa de e-mail estiver envolvido em campanhas, voc\u00ea ver\u00e1 as campanhas relacionadas e seus status na direita. Voc\u00ea pode alterar o status do destinat\u00e1rio em um menu suspenso.<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38057 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-campaigns.png\" alt=\"\" width=\"1069\" height=\"765\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-campaigns.png 1069w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-campaigns-300x215.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-campaigns-1024x733.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-campaigns-768x550.png 768w\" sizes=\"(max-width: 1069px) 100vw, 1069px\" \/><\/p>\n<div class=\"notification-block learn\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/fluent_chat-warning-16-regular.svg\" alt=\"learn\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p>Voc\u00ea pode gerenciar <a href=\"https:\/\/app.snov.io\/prospects\/list\">neg\u00f3cios no CRM<\/a> da Snov.io para adicionar mais detalhes espec\u00edficos.<\/p>\n<\/div>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38058 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-task-CRM-prospect.png\" alt=\"\" width=\"2290\" height=\"1167\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-task-CRM-prospect.png 2290w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-task-CRM-prospect-300x153.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-task-CRM-prospect-1024x522.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-task-CRM-prospect-768x391.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-task-CRM-prospect-1536x783.png 1536w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-task-CRM-prospect-2048x1044.png 2048w\" sizes=\"(max-width: 2290px) 100vw, 2290px\" \/><\/p>\n<h2>Como atualizar e excluir prospects<\/h2>\n<p><span style=\"font-weight: 400;\">Se a conversa por e-mail n\u00e3o tiver um prospect associado, voc\u00ea pode usar os bot\u00f5es <strong data-start=\"4776\" data-end=\"4804\">Adicionar a um existente<\/strong> ou <strong data-start=\"4808\" data-end=\"4822\">Criar novo<\/strong> para executar as a\u00e7\u00f5es necess\u00e1rias. <\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38060 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1Unibox-prospect-update-2.png\" alt=\"\" width=\"1583\" height=\"994\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1Unibox-prospect-update-2.png 1583w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1Unibox-prospect-update-2-300x188.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1Unibox-prospect-update-2-1024x643.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1Unibox-prospect-update-2-768x482.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1Unibox-prospect-update-2-1536x964.png 1536w\" sizes=\"(max-width: 1583px) 100vw, 1583px\" \/><\/p>\n<ul data-start=\"4862\" data-end=\"5168\">\n<li data-start=\"4862\" data-end=\"4985\">O bot\u00e3o <strong data-start=\"4872\" data-end=\"4900\">Adicionar a um existente<\/strong> permite localizar um prospect existente pelo nome ou e-mail e anex\u00e1-lo \u00e0 conversa.<\/li>\n<li data-start=\"4986\" data-end=\"5168\">Se a conversa j\u00e1 contiver outro e-mail diferente do prospect existente, os dois endere\u00e7os ser\u00e3o mesclados, e toda a comunica\u00e7\u00e3o futura entre eles aparecer\u00e1 em uma \u00fanica conversa.<\/li>\n<\/ul>\n<p data-start=\"5170\" data-end=\"5340\">Para criar um novo prospect, clique em <strong data-start=\"5209\" data-end=\"5223\">Criar novo<\/strong>, insira o nome e sobrenome e selecione a lista de prospects. O endere\u00e7o de e-mail ser\u00e1 adicionado automaticamente.<\/p>\n<p data-start=\"5342\" data-end=\"5508\">Se posteriormente voc\u00ea excluir um desses e-mails do perfil do prospect, todas as mensagens associadas ao endere\u00e7o exclu\u00eddo ser\u00e3o movidas para uma conversa separada.<\/p>\n<h2>Como usar listas de <strong data-start=\"5533\" data-end=\"5549\">N\u00e3o Contatar para e-mails<\/strong><\/h2>\n<p data-start=\"5553\" data-end=\"5766\">Voc\u00ea pode adicionar um contato \u00e0 <strong data-start=\"5586\" data-end=\"5611\">lista de N\u00e3o Contatar<\/strong> diretamente em uma conversa. Se um prospect j\u00e1 estiver vinculado \u00e0 conversa, \u00e9 poss\u00edvel adicionar um ou mais endere\u00e7os de e-mail desse prospect \u00e0 lista.<\/p>\n<p data-start=\"5768\" data-end=\"5904\">Quando uma campanha \u00e9 configurada para respeitar a lista de <strong data-start=\"5828\" data-end=\"5844\">N\u00e3o Contatar<\/strong>, os e-mails desses contatos n\u00e3o ser\u00e3o inclu\u00eddos no envio.<\/p>\n<p>Clique nos tr\u00eas pontos [...] no cart\u00e3o do prospect e use os bot\u00f5es para adicionar o prospect a uma lista de <strong data-start=\"108\" data-end=\"124\">N\u00e3o Contatar<\/strong> existente ou criar uma nova. <img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38061 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-Do-Not-Contact-list.png\" alt=\"\" width=\"1146\" height=\"528\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-Do-Not-Contact-list.png 1146w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-Do-Not-Contact-list-300x138.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-Do-Not-Contact-list-1024x472.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-Do-Not-Contact-list-768x354.png 768w\" sizes=\"(max-width: 1146px) 100vw, 1146px\" \/>Voc\u00ea tamb\u00e9m pode criar novas listas de <a href=\"https:\/\/snov.io\/knowledgebase\/br\/como-adicionar-contatos-a-lista-de-emails-a-nao-enviar\/\"><strong data-start=\"39\" data-end=\"55\">N\u00e3o Contatar<\/strong><\/a> na se\u00e7\u00e3o de <a href=\"https:\/\/app.snov.io\/prospects\/list\"><strong data-start=\"68\" data-end=\"81\">Campanhas<\/strong>.<\/a><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38062 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Do-not-contact.png\" alt=\"\" width=\"2006\" height=\"889\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Do-not-contact.png 2006w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Do-not-contact-300x133.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Do-not-contact-1024x454.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Do-not-contact-768x340.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Do-not-contact-1536x681.png 1536w\" sizes=\"(max-width: 2006px) 100vw, 2006px\" \/><\/p>\n<p>O Unibox mant\u00e9m todas as suas comunica\u00e7\u00f5es em um s\u00f3 lugar e permite gerenciar os prospects por meio das suas campanhas e neg\u00f3cios.<\/p>\n<div class=\"notification-block note-gray\">\n<div class=\"notification-block__text\">\n<p><b>Artigos relacionados<\/b><\/p>\n<p style=\"text-align: left;\"><strong><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-set-up-unibox-and-sync-your-emails\/\" target=\"_blank\" rel=\"noopener\">Como configurar o Unibox e sincronizar seus e-mails<\/a><\/strong><\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/snov.io\/knowledgebase\/connect-your-mailbox\/\"><b>Como adicionar contas de e-mail \u00e0 Snov.io<\/b><\/a><\/p>\n<p style=\"text-align: left;\"><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-set-up-unibox-for-teams\/\"><b>Como configurar o Unibox para equipes<\/b><\/a><\/p>\n<\/div>\n<\/div>\n<p data-start=\"6496\" data-end=\"6679\"><em>Se tiver alguma d\u00favida que n\u00e3o foi respondida aqui, entre em contato com nossa equipe de Suporte ao Cliente. Voc\u00ea pode nos alcan\u00e7ar pelo e-mail <strong data-start=\"6640\" data-end=\"6656\"><a rel=\"noopener\" data-start=\"6642\" data-end=\"6654\">help@snov.io<\/a><\/strong> ou via chat ao vivo.<\/em><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Este artigo explica como gerenciar caixas de entrada e conversas no Unibox, com foco na administra\u00e7\u00e3o de prospects e destinat\u00e1rios. Voc\u00ea aprender\u00e1 a filtrar mensagens, pesquisar e-mails, gerenciar dados de prospects e lidar com assuntos relacionados, como campanhas e neg\u00f3cios. Como navegar na caixa de entrada e usar filtros A Unibox inclui as pastas familiares [&hellip;]<\/p>\n","protected":false},"author":31,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2089],"tags":[],"_links":{"self":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/38454"}],"collection":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/users\/31"}],"replies":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/comments?post=38454"}],"version-history":[{"count":9,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/38454\/revisions"}],"predecessor-version":[{"id":44761,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/38454\/revisions\/44761"}],"wp:attachment":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/media?parent=38454"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/categories?post=38454"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/tags?post=38454"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}