{"id":46293,"date":"2026-04-30T17:38:27","date_gmt":"2026-04-30T14:38:27","guid":{"rendered":"https:\/\/snov.io\/knowledgebase\/?p=46293"},"modified":"2026-04-30T19:53:29","modified_gmt":"2026-04-30T16:53:29","slug":"how-to-track-and-respond-to-campaign-replies","status":"publish","type":"post","link":"https:\/\/snov.io\/knowledgebase\/how-to-track-and-respond-to-campaign-replies\/","title":{"rendered":"How to track and respond to campaign replies"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Once your campaign is live, the next step is staying on top of replies and engagement. Snov.io gives you two tools that work together to keep you updated:\u00a0<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Unibox <\/b><span style=\"font-weight: 400;\">collects all your campaign replies in one place, both email and LinkedIn, so you always have a clear view of who responded and what they said.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Browser Notifications<\/b><span style=\"font-weight: 400;\"> let you know the moment a prospect opens your email, clicks a link, or replies, so you can reach out while the conversation is fresh.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This guide walks you through both. You'll learn how to manage conversations in Unibox and how to set up notifications to stay informed as prospects engage.<\/span><\/p>\n<h2><b>Managing replies in Unibox<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Unibox is your central inbox for all outreach replies. It syncs emails and LinkedIn messages from all connected accounts in one place, so you don\u2019t have to check multiple inboxes to see who responded.<\/span><\/p>\n<h3><b>How to navigate Unibox and use filters<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">When you open Unibox, you'll see familiar folders on the left:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Inbox:<\/b><span style=\"font-weight: 400;\"> all incoming messages from connected accounts, including campaign replies and LinkedIn<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Sent:<\/b><span style=\"font-weight: 400;\"> every email and LinkedIn message sent from Snov.io, including campaign emails<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Starred:<\/b><span style=\"font-weight: 400;\"> threads you've marked as important for quick access<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Bounced:<\/b><span style=\"font-weight: 400;\"> threads with delivery failures<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Each thread in the list shows:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The message type (campaign email, one-off email, or LinkedIn)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Recipient name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Number of unread messages<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Subject line and email preview<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Campaign label and date of the last message<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44599 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-inbox.png\" alt=\"\" width=\"2106\" height=\"720\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-inbox.png 2106w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-inbox-300x103.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-inbox-1024x350.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-inbox-768x263.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-inbox-1536x525.png 1536w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-inbox-2048x700.png 2048w\" sizes=\"(max-width: 2106px) 100vw, 2106px\" \/><span style=\"font-weight: 400;\">The unread counter in your top nav bar updates in real time across all connected accounts.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Use the filters above the message list to narrow things down:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>All messages \/ Prospects only<\/b><span style=\"font-weight: 400;\">: toggle between all synced messages or just those with linked Snov.io prospects<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>All campaigns: <\/b><span style=\"font-weight: 400;\">filter to see replies from a specific campaign<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>All accounts:<\/b> filter by email or LinkedIn account<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44600 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-filters.png\" alt=\"\" width=\"1753\" height=\"1009\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-filters.png 1753w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-filters-300x173.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-filters-1024x589.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-filters-768x442.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-filters-1536x884.png 1536w\" sizes=\"(max-width: 1753px) 100vw, 1753px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">The settings icon in the top right corner shows all connected accounts. You can check their status or pause syncing from there.<\/span><\/p>\n<h3><b>Bulk actions<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Select multiple threads to perform bulk actions:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mark as read or unread<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Add or remove a star<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Delete<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44603 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/1.-snovio-unibox-bulk-actions.png\" alt=\"\" width=\"1976\" height=\"958\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/1.-snovio-unibox-bulk-actions.png 1976w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/1.-snovio-unibox-bulk-actions-300x145.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/1.-snovio-unibox-bulk-actions-1024x496.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/1.-snovio-unibox-bulk-actions-768x372.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/1.-snovio-unibox-bulk-actions-1536x745.png 1536w\" sizes=\"(max-width: 1976px) 100vw, 1976px\" \/><\/p>\n<div class=\"notification-block learn\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/fluent_chat-warning-16-regular.svg\" alt=\"learn\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p><span style=\"font-weight: 400;\">Unibox syncs the read\/unread status only during the initial sync when you connect your inbox. After that, it won't update automatically.<\/span><\/p>\n<\/div>\n<\/div>\n<h3><b>Starring conversations<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Use stars to mark replies that need your attention. Hover over a thread and click the <\/span><b>Star<\/b> <b>icon<\/b><span style=\"font-weight: 400;\"> \ud83d\udfca<\/span> <span style=\"font-weight: 400;\">to add or remove it. All starred threads go to the Starred folder.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can also filter your inbox by starred threads to focus on priority conversations first.<\/span><\/p>\n<div class=\"notification-block tip\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/academicons_ideas-repec.svg\" alt=\"tip\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p><span style=\"font-weight: 400;\">Stars work only inside Unibox. They won't sync with Gmail or Outlook.<\/span><\/p>\n<\/div>\n<\/div>\n<h3><b>How to search in Unibox<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Use the search bar on the upper left to find a specific thread fast. You can search by contact name, email address, subject line, or keywords from the email or LinkedIn message.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Click <strong>A<\/strong><\/span><b>ll messages <\/b><span style=\"font-weight: 400;\">to view the full list of matching results.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44604 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-search.png\" alt=\"\" width=\"1902\" height=\"828\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-search.png 1902w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-search-300x131.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-search-1024x446.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-search-768x334.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-search-1536x669.png 1536w\" sizes=\"(max-width: 1902px) 100vw, 1902px\" \/><\/p>\n<h3><b>How to send new messages from Unibox<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">You can send a new email directly from Unibox without leaving your inbox.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Click the <\/span><b>New message<\/b><span style=\"font-weight: 400;\"> button on the left. In the editor window, you can:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose the sender account<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Set the email subject<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Add recipients: Unibox checks your prospect lists and suggests matches as you type<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use CC and BCC to keep teammates informed or add hidden recipients<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38051 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-snovio-new-message.png\" alt=\"\" width=\"1594\" height=\"927\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-snovio-new-message.png 1594w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-snovio-new-message-300x174.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-snovio-new-message-1024x596.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-snovio-new-message-768x447.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.-Unibox-snovio-new-message-1536x893.png 1536w\" sizes=\"(max-width: 1594px) 100vw, 1594px\" \/><span style=\"font-weight: 400;\">If you type an email address not yet in your prospects, you can still send. You can add them to a prospect list later directly from Unibox.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To forward a message, open the thread and click <\/span><b>Forward <\/b><span style=\"font-weight: 400;\">in the top-right corner.<\/span><\/p>\n<div class=\"notification-block note\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/ph_circle-wavy-warning.svg\" alt=\"note\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p><span style=\"font-weight: 400;\">Add your CRM's BCC address in email settings <\/span><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-use-the-bcc-to-crm-feature\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">to automatically log all Snov.io emails<\/span><\/a><span style=\"font-weight: 400;\"> in your CRM.<\/span><\/p>\n<\/div>\n<\/div>\n<h3><b>How to send LinkedIn messages and InMail<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Click <\/span><b>New message<\/b><span style=\"font-weight: 400;\">, then choose <\/span><b>LinkedIn message<\/b><span style=\"font-weight: 400;\"> or <\/span><b>InMail<\/b><span style=\"font-weight: 400;\"> from the drop-down.<\/span><\/p>\n<div class=\"notification-block learn\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/fluent_chat-warning-16-regular.svg\" alt=\"learn\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p><b>LinkedIn message: <\/b><span style=\"font-weight: 400;\">Use when you're already connected with the prospect or share a LinkedIn group.<\/span><\/p>\n<p><b>LinkedIn InMail: <\/b><span style=\"font-weight: 400;\">Use to reach prospects outside your network. A subject line is required. The character limit is 1,700.<\/span><\/p>\n<\/div>\n<\/div>\n<p><span style=\"font-weight: 400;\">For InMail, you can also enter a profile URL if you're not yet connected. If you and the prospect are already connected, use a regular LinkedIn message instead. InMail credits are limited by your LinkedIn plan.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44608 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message.png\" alt=\"\" width=\"2304\" height=\"946\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message.png 2304w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message-300x123.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message-1024x420.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message-768x315.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message-1536x631.png 1536w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/LI-Unibox-message-2048x841.png 2048w\" sizes=\"(max-width: 2304px) 100vw, 2304px\" \/><\/p>\n<h3><b>Fixing LinkedIn messaging errors<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If a LinkedIn message fails to send, the most common reasons are:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Invalid LinkedIn profile URL<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">No existing connection with the prospect<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Messaging restrictions set by the recipient<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">InMail delivery can also fail if:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The URL is incorrect<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You're using a free LinkedIn plan or have no InMail credits left<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You've exceeded your monthly InMail quota<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The recipient has restricted InMail messages<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44614 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error.png\" alt=\"\" width=\"1807\" height=\"1020\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error.png 1807w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error-300x169.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error-1024x578.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error-768x434.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2026\/01\/2.LinkedIn-Unibox-Error-1536x867.png 1536w\" sizes=\"(max-width: 1807px) 100vw, 1807px\" \/><span style=\"font-weight: 400;\">To fix errors:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Check the LinkedIn profile URL:<\/b><span style=\"font-weight: 400;\"> open the profile and copy the full URL directly.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>If you're not connected yet:<\/b><span style=\"font-weight: 400;\"> send a connection request first. Wait for acceptance before messaging.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>If you're out of InMail credits:<\/b><span style=\"font-weight: 400;\"> check your LinkedIn plan, wait for the monthly reset, or switch to a regular message if connected.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>If the recipient has messaging restrictions:<\/b><span style=\"font-weight: 400;\"> try a connection request, or reach out via email if available.<\/span><\/li>\n<\/ol>\n<h3><b>How to handle bounced emails<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Click <\/span><a href=\"https:\/\/app.snov.io\/unibox\/bounced?_gl=1*iaiaqq*_gcl_aw*R0NMLjE3NzQ4NTczMTYuQ2p3S0NBand2cWpPQmhBR0Vpd0FuZ2VRbmNUMWFnbFhFeElna19falQtU3o4V2ptLXRqMktndEhSWWRaT1VhczBQckdncGQzdFhlWTZSb0NsUmdRQXZEX0J3RQ..*_gcl_au*MTczMzM5MzA2My4xNzc3NDM5NTUwLjE4MDIyMzE3NjEuMTc3NzQ4MzU5MC4xNzc3NDgzNjAw*FPAU*MTczMzM5MzA2My4xNzc3NDM5NTUw*_ga*MTUzOTI0NDczMi4xNzU0MDQxNTQ1*_ga_TKFKTRN012*czE3Nzc1NTMxMjUkbzY2MSRnMCR0MTc3NzU1MzEyNSRqNjAkbDAkaDA.*_fplc*dlZvZThva2lDYXMlMkZkZFc1VVl6RGVYdjBnVkZNUmpCenVrbXVweDZjOU5VOUlMSmZlTWMlMkY3MnhkNkwzczZPY21iZVRDZTczQnBKSiUyRmV0VmQ3V1BMeEc0ZVZLZyUyRnN4VEo3QyUyQmR6STdkdW1rUFgwbGJXbUhzQU1tMFIyMmJEUSUzRCUzRA..*_ga_BNRTCNFP5Y*czE3Nzc1MjcxNTckbzE5NCRnMSR0MTc3NzU1MzEyNSRqNjAkbDAkaDE4OTMwNzYzMTM\"><b>Bounced emails<\/b><\/a><span style=\"font-weight: 400;\"> in the left sidebar to see all threads with delivery failures. Any thread with at least one bounced message appears here.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44007 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox.png\" alt=\"\" width=\"1895\" height=\"676\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox.png 1895w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox-300x107.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox-1024x365.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox-768x274.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-Unibox-1536x548.png 1536w\" sizes=\"(max-width: 1895px) 100vw, 1895px\" \/><\/p>\n<h3><b>Remove bounced emails from a thread<\/b><\/h3>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select one or more threads in the <\/span><a href=\"https:\/\/app.snov.io\/unibox\/bounced?_gl=1*iaiaqq*_gcl_aw*R0NMLjE3NzQ4NTczMTYuQ2p3S0NBand2cWpPQmhBR0Vpd0FuZ2VRbmNUMWFnbFhFeElna19falQtU3o4V2ptLXRqMktndEhSWWRaT1VhczBQckdncGQzdFhlWTZSb0NsUmdRQXZEX0J3RQ..*_gcl_au*MTczMzM5MzA2My4xNzc3NDM5NTUwLjE4MDIyMzE3NjEuMTc3NzQ4MzU5MC4xNzc3NDgzNjAw*FPAU*MTczMzM5MzA2My4xNzc3NDM5NTUw*_ga*MTUzOTI0NDczMi4xNzU0MDQxNTQ1*_ga_TKFKTRN012*czE3Nzc1NTMxMjUkbzY2MSRnMCR0MTc3NzU1MzEyNSRqNjAkbDAkaDA.*_fplc*dlZvZThva2lDYXMlMkZkZFc1VVl6RGVYdjBnVkZNUmpCenVrbXVweDZjOU5VOUlMSmZlTWMlMkY3MnhkNkwzczZPY21iZVRDZTczQnBKSiUyRmV0VmQ3V1BMeEc0ZVZLZyUyRnN4VEo3QyUyQmR6STdkdW1rUFgwbGJXbUhzQU1tMFIyMmJEUSUzRCUzRA..*_ga_BNRTCNFP5Y*czE3Nzc1MjcxNTckbzE5NCRnMSR0MTc3NzU1MzEyNSRqNjAkbDAkaDE4OTMwNzYzMTM\"><b>Bounced emails<\/b><\/a><span style=\"font-weight: 400;\"> section.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the trash bin icon in the bulk actions toolbar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Confirm the action.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Bounced messages are deleted, but successfully delivered messages stay in the thread. If a thread has only bounced messages with no successful deliveries, the entire thread is deleted.<\/span><\/p>\n<h3><b>Add bounced contacts to your Do-not-email list<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">To stop sending to addresses that bounced:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">In the <\/span><a href=\"https:\/\/app.snov.io\/unibox\/bounced?_gl=1*iaiaqq*_gcl_aw*R0NMLjE3NzQ4NTczMTYuQ2p3S0NBand2cWpPQmhBR0Vpd0FuZ2VRbmNUMWFnbFhFeElna19falQtU3o4V2ptLXRqMktndEhSWWRaT1VhczBQckdncGQzdFhlWTZSb0NsUmdRQXZEX0J3RQ..*_gcl_au*MTczMzM5MzA2My4xNzc3NDM5NTUwLjE4MDIyMzE3NjEuMTc3NzQ4MzU5MC4xNzc3NDgzNjAw*FPAU*MTczMzM5MzA2My4xNzc3NDM5NTUw*_ga*MTUzOTI0NDczMi4xNzU0MDQxNTQ1*_ga_TKFKTRN012*czE3Nzc1NTMxMjUkbzY2MSRnMCR0MTc3NzU1MzEyNSRqNjAkbDAkaDA.*_fplc*dlZvZThva2lDYXMlMkZkZFc1VVl6RGVYdjBnVkZNUmpCenVrbXVweDZjOU5VOUlMSmZlTWMlMkY3MnhkNkwzczZPY21iZVRDZTczQnBKSiUyRmV0VmQ3V1BMeEc0ZVZLZyUyRnN4VEo3QyUyQmR6STdkdW1rUFgwbGJXbUhzQU1tMFIyMmJEUSUzRCUzRA..*_ga_BNRTCNFP5Y*czE3Nzc1MjcxNTckbzE5NCRnMSR0MTc3NzU1MzEyNSRqNjAkbDAkaDE4OTMwNzYzMTM\"><b>Bounced emails<\/b><\/a><span style=\"font-weight: 400;\"> section, select the threads you want to block.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>Add to do-not-list <\/b><span style=\"font-weight: 400;\">in the bulk actions toolbar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Choose the do-not-email list, then confirm.<\/span><\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-44008 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list.png\" alt=\"\" width=\"2303\" height=\"941\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list.png 2303w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list-300x123.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list-1024x418.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list-768x314.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list-1536x628.png 1536w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/Bounced-emails-list-2048x837.png 2048w\" sizes=\"(max-width: 2303px) 100vw, 2303px\" \/><\/p>\n<div class=\"notification-block note\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/ph_circle-wavy-warning.svg\" alt=\"note\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p><span style=\"font-weight: 400;\">Only the bounced email address is added, not all emails for that prospect. If they have another active address, you can still email it.<\/span><\/p>\n<\/div>\n<\/div>\n<h3><b>How to manage prospects from Unibox<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">The right sidebar in each thread shows details about the prospect: the campaigns they're in, active deals, and their contact info.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Unibox links prospects to threads automatically during sync. If a prospect isn't linked, you can add one manually.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38053 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-sidebar.png\" alt=\"\" width=\"1072\" height=\"1107\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-sidebar.png 1072w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-sidebar-291x300.png 291w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-sidebar-992x1024.png 992w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-sidebar-768x793.png 768w\" sizes=\"(max-width: 1072px) 100vw, 1072px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">In the sidebar, you can:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>View and edit prospect details:<\/b><span style=\"font-weight: 400;\"> click the prospect's name to go to their full profile<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>See which campaigns<\/b><span style=\"font-weight: 400;\"> they're in and change their campaign status<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Create or update a deal:<\/b> add the deal name, budget, currency, and status<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-38054 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-create-deal.png\" alt=\"\" width=\"1479\" height=\"810\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-create-deal.png 1479w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-create-deal-300x164.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-create-deal-1024x561.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Unibox-create-deal-768x421.png 768w\" sizes=\"(max-width: 1479px) 100vw, 1479px\" \/><\/p>\n<div class=\"notification-block tip\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/academicons_ideas-repec.svg\" alt=\"tip\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p><span style=\"font-weight: 400;\">For more detailed deal management, open <\/span><a href=\"https:\/\/app.snov.io\/crm\/?_gl=1*r2f6zm*_gcl_aw*R0NMLjE3NzQ4NTczMTYuQ2p3S0NBand2cWpPQmhBR0Vpd0FuZ2VRbmNUMWFnbFhFeElna19falQtU3o4V2ptLXRqMktndEhSWWRaT1VhczBQckdncGQzdFhlWTZSb0NsUmdRQXZEX0J3RQ..*_gcl_au*MTczMzM5MzA2My4xNzc3NDM5NTUwLjE4MDIyMzE3NjEuMTc3NzQ4MzU5MC4xNzc3NDgzNjAw*FPAU*MTczMzM5MzA2My4xNzc3NDM5NTUw*_ga*MTUzOTI0NDczMi4xNzU0MDQxNTQ1*_ga_TKFKTRN012*czE3Nzc1NTMxMjUkbzY2MSRnMCR0MTc3NzU1MzEyNSRqNjAkbDAkaDA.*_fplc*dlZvZThva2lDYXMlMkZkZFc1VVl6RGVYdjBnVkZNUmpCenVrbXVweDZjOU5VOUlMSmZlTWMlMkY3MnhkNkwzczZPY21iZVRDZTczQnBKSiUyRmV0VmQ3V1BMeEc0ZVZLZyUyRnN4VEo3QyUyQmR6STdkdW1rUFgwbGJXbUhzQU1tMFIyMmJEUSUzRCUzRA..*_ga_BNRTCNFP5Y*czE3Nzc1MjcxNTckbzE5NCRnMSR0MTc3NzU1MzEyNSRqNjAkbDAkaDE4OTMwNzYzMTM\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Snov.io CRM<\/span><\/a><span style=\"font-weight: 400;\"> directly. The sidebar is great for quick updates, but CRM gives you the full picture.<\/span><\/p>\n<\/div>\n<\/div>\n<h3><b>Add or update a prospect in a thread<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If no prospect is linked, you'll see two buttons in the sidebar:<\/span><\/p>\n<p><b>Add to existing<\/b><span style=\"font-weight: 400;\">: find an existing prospect by email or name and attach them to the thread. If the thread already has a different email, both will be merged into one.<\/span><\/p>\n<p><b>Create new<\/b><span style=\"font-weight: 400;\">: enter a first and last name, select a prospect list. The email address is added automatically.<\/span><\/p>\n<div class=\"notification-block learn\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/fluent_chat-warning-16-regular.svg\" alt=\"learn\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p><span style=\"font-weight: 400;\">If you delete an email from a prospect profile later, all messages from that address move to a separate thread.<\/span><\/p>\n<\/div>\n<\/div>\n<h3><b>Add a prospect to your Do-not-contact list<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">From any thread, click the three dots <\/span><b>(...) <\/b><span style=\"font-weight: 400;\">in the prospect card. You can add one or more of their emails to an existing <\/span><b>Do-not-contact list<\/b><span style=\"font-weight: 400;\">, or create a new one.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Snov.io won't send campaigns to addresses on your Do-not-contact list when that list is selected during campaign setup.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-38061 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-Do-Not-Contact-list.png\" alt=\"\" width=\"1146\" height=\"528\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-Do-Not-Contact-list.png 1146w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-Do-Not-Contact-list-300x138.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-Do-Not-Contact-list-1024x472.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/03\/1.Snov-io-Unibox-Do-Not-Contact-list-768x354.png 768w\" sizes=\"(max-width: 1146px) 100vw, 1146px\" \/><\/p>\n<h2><b>Real-time notifications for prospect engagement<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Beyond replies, Snov.io also tracks how prospects interact with your emails before they respond. When someone opens your message, clicks a link, or accepts your LinkedIn request, you'll know about it right away.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Browser notifications give you that visibility in real time. You can set them up to alert you on the exact actions that matter most to you, and then follow up at exactly the right moment.<\/span><\/p>\n<div class=\"notification-block note\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/ph_circle-wavy-warning.svg\" alt=\"note\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p><b>Why it helps: <\/b><span style=\"font-weight: 400;\">Following up shortly after a prospect engages tends to get much better results. Notifications make it easy to build that habit without manually checking your stats.<\/span><\/p>\n<\/div>\n<\/div>\n<h3><b>How to set up notifications<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Go to your <\/span><b>Account settings<\/b><span style=\"font-weight: 400;\"> and select <\/span><a href=\"https:\/\/app.snov.io\/account\/notifications?_gl=1*d98ae4*_gcl_aw*R0NMLjE3NzQ4NTczMTYuQ2p3S0NBand2cWpPQmhBR0Vpd0FuZ2VRbmNUMWFnbFhFeElna19falQtU3o4V2ptLXRqMktndEhSWWRaT1VhczBQckdncGQzdFhlWTZSb0NsUmdRQXZEX0J3RQ..*_gcl_au*MTczMzM5MzA2My4xNzc3NDM5NTUwLjM0ODA3MjcwMy4xNzc3NTU3ODc4LjE3Nzc1NTc4Nzg.*FPAU*MTczMzM5MzA2My4xNzc3NDM5NTUw*_ga*MTUzOTI0NDczMi4xNzU0MDQxNTQ1*_ga_BNRTCNFP5Y*czE3Nzc1MjcxNTckbzE5NCRnMSR0MTc3NzU1Nzg4NCRqNTQkbDAkaDE4OTMwNzYzMTM.*_fplc*dlZvZThva2lDYXMlMkZkZFc1VVl6RGVYdjBnVkZNUmpCenVrbXVweDZjOU5VOUlMSmZlTWMlMkY3MnhkNkwzczZPY21iZVRDZTczQnBKSiUyRmV0VmQ3V1BMeEc0ZVZLZyUyRnN4VEo3QyUyQmR6STdkdW1rUFgwbGJXbUhzQU1tMFIyMmJEUSUzRCUzRA..*_ga_TKFKTRN012*czE3Nzc1NTc4NzgkbzY2MiRnMSR0MTc3NzU1Nzg4NCRqNTQkbDAkaDA\"><b>Notifications<\/b><\/a><span style=\"font-weight: 400;\"> from the left menu.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Choose which actions trigger a notification. Every time a selected action happens in any of your active campaigns, you'll get an alert.<\/span><\/p>\n<h4><b>1. Email opens<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Get notified when a recipient opens your email. You can choose:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After first open: notify me the first time they open it<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After every open: notify me each time they open it<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">After X opens: set a threshold (e.g., notify me after 5 opens total)<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-37209 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Snov-io-02-12-2025_06_59_PM-e1739379558387.png\" alt=\"\" width=\"1408\" height=\"742\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Snov-io-02-12-2025_06_59_PM-e1739379558387.png 1408w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Snov-io-02-12-2025_06_59_PM-e1739379558387-300x158.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Snov-io-02-12-2025_06_59_PM-e1739379558387-1024x540.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Snov-io-02-12-2025_06_59_PM-e1739379558387-768x405.png 768w\" sizes=\"(max-width: 1408px) 100vw, 1408px\" \/><span style=\"font-weight: 400;\">Open notifications only work if open tracking is enabled in your campaign settings. Check your campaign settings to confirm.<\/span><\/p>\n<h4><b>2. Link clicks in emails<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Get notified when a recipient clicks a link in your email. For tracking to work, the link must be properly inserted into the email content, not just pasted as plain text.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"wp-block-image shadow alignnone wp-image-37206 \" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Snov-io-02-12-2025_04_41_PM-e1739371304901.png\" alt=\"\" width=\"920\" height=\"452\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Snov-io-02-12-2025_04_41_PM-e1739371304901.png 1433w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Snov-io-02-12-2025_04_41_PM-e1739371304901-300x147.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Snov-io-02-12-2025_04_41_PM-e1739371304901-1024x503.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Snov-io-02-12-2025_04_41_PM-e1739371304901-768x377.png 768w\" sizes=\"(max-width: 920px) 100vw, 920px\" \/><\/p>\n<p>Note that l<span style=\"font-weight: 400;\">ink click notifications only work if link tracking is enabled in your campaign settings.<\/span><\/p>\n<h4><b>3. Replies (email and LinkedIn)<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Get notified when a prospect replies to an email or a LinkedIn message, including InMails and connection request replies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For LinkedIn reply notifications, your campaign sequence must include a <\/span><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-use-snov-io-linkedin-automation\/#add-linkedin-actions\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">LinkedIn Message<\/span><\/a><span style=\"font-weight: 400;\"> action.<\/span><\/p>\n<div class=\"notification-block learn\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/fluent_chat-warning-16-regular.svg\" alt=\"learn\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p><span style=\"font-weight: 400;\">Email reply tracking is on by default. If your <\/span><a href=\"https:\/\/app.snov.io\/account\/email-account?_gl=1*1xnob1h*_gcl_aw*R0NMLjE3NzQ4NTczMTYuQ2p3S0NBand2cWpPQmhBR0Vpd0FuZ2VRbmNUMWFnbFhFeElna19falQtU3o4V2ptLXRqMktndEhSWWRaT1VhczBQckdncGQzdFhlWTZSb0NsUmdRQXZEX0J3RQ..*_gcl_au*MTczMzM5MzA2My4xNzc3NDM5NTUwLjM0ODA3MjcwMy4xNzc3NTU3ODc4LjE3Nzc1NTc4Nzg.*FPAU*MTczMzM5MzA2My4xNzc3NDM5NTUw*_ga*MTUzOTI0NDczMi4xNzU0MDQxNTQ1*_ga_BNRTCNFP5Y*czE3Nzc1MjcxNTckbzE5NCRnMSR0MTc3NzU1NzkxNyRqMjEkbDAkaDE4OTMwNzYzMTM.*_fplc*dlZvZThva2lDYXMlMkZkZFc1VVl6RGVYdjBnVkZNUmpCenVrbXVweDZjOU5VOUlMSmZlTWMlMkY3MnhkNkwzczZPY21iZVRDZTczQnBKSiUyRmV0VmQ3V1BMeEc0ZVZLZyUyRnN4VEo3QyUyQmR6STdkdW1rUFgwbGJXbUhzQU1tMFIyMmJEUSUzRCUzRA..*_ga_TKFKTRN012*czE3Nzc1NTc4NzgkbzY2MiRnMSR0MTc3NzU1Nzg4NCRqNTQkbDAkaDA\"><span style=\"font-weight: 400;\">email account<\/span><\/a><span style=\"font-weight: 400;\"> has IMAP errors, replies can't be tracked. Check that your IMAP connection is active.<\/span><\/p>\n<\/div>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-37203 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Snov-io-02-12-2025_03_40_PM-e1739367672385.png\" alt=\"\" width=\"998\" height=\"473\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Snov-io-02-12-2025_03_40_PM-e1739367672385.png 998w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Snov-io-02-12-2025_03_40_PM-e1739367672385-300x142.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Snov-io-02-12-2025_03_40_PM-e1739367672385-768x364.png 768w\" sizes=\"(max-width: 998px) 100vw, 998px\" \/><\/p>\n<h4><b>4. Accepted LinkedIn connection requests<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Get notified when a prospect accepts your LinkedIn connection request. For this to work, your campaign sequence must include a <\/span><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-use-snov-io-linkedin-automation\/#add-linkedin-actions\" target=\"_blank\" rel=\"noopener\"><b>Send connection request <\/b><\/a><span style=\"font-weight: 400;\">action.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-45278 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/12\/notify.png\" alt=\"\" width=\"1618\" height=\"672\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/12\/notify.png 1618w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/12\/notify-300x125.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/12\/notify-1024x425.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/12\/notify-768x319.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/12\/notify-1536x638.png 1536w\" sizes=\"(max-width: 1618px) 100vw, 1618px\" \/><\/p>\n<h3><b>How to allow notifications in your browser<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">After choosing your triggers, click <\/span><b>Save <\/b><span style=\"font-weight: 400;\">at the bottom of the page. Then allow Snov.io to send notifications in your browser.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-45273 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Notifications-1.png\" alt=\"\" width=\"2159\" height=\"1073\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Notifications-1.png 2159w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Notifications-1-300x149.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Notifications-1-1024x509.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Notifications-1-768x382.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Notifications-1-1536x763.png 1536w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/Notifications-1-2048x1018.png 2048w\" sizes=\"(max-width: 2159px) 100vw, 2159px\" \/><span style=\"font-weight: 400;\">If your browser asks for permission, click <\/span><b>Allow<\/b><span style=\"font-weight: 400;\">. If no prompt appears:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click the icon in your browser's address bar (top right).<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open site settings.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Switch the Notifications toggle to enabled.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reload the page.<\/span><\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-45274 wp-block-image shadow\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/notification-browser.jpg\" alt=\"\" width=\"1593\" height=\"906\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/notification-browser.jpg 1593w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/notification-browser-300x171.jpg 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/notification-browser-1024x582.jpg 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/notification-browser-768x437.jpg 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/notification-browser-1536x874.jpg 1536w\" sizes=\"(max-width: 1593px) 100vw, 1593px\" \/><span style=\"font-weight: 400;\">For step-by-step instructions for Chrome and Safari, see our <\/span><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-allow-snov-io-to-send-notifications-in-your-browser\/\"><span style=\"font-weight: 400;\">guide<\/span><\/a><span style=\"font-weight: 400;\"> on allowing browser notifications.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you use Snov.io in more than one browser, you'll need to enable notifications in each one separately.<\/span><\/p>\n<h3><b>What happens after you set it up<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Once notifications are enabled, you'll see <\/span><b>Enabled <\/b><span style=\"font-weight: 400;\">at the top of the notifications page. That means you're all set.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Notifications will pop up in your browser even when the Snov.io tab is in the background. Click any notification to go straight to the relevant activity in your account.<\/span><img loading=\"lazy\" decoding=\"async\" class=\"wp-block-image shadow aligncenter wp-image-26672 \" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/click-notification.png\" alt=\"\" width=\"445\" height=\"189\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/click-notification.png 572w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/06\/click-notification-300x127.png 300w\" sizes=\"(max-width: 445px) 100vw, 445px\" \/><\/p>\n<div class=\"notification-block note\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/ph_circle-wavy-warning.svg\" alt=\"note\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p><span style=\"font-weight: 400;\">Not seeing notifications? Check our <\/span><a href=\"https:\/\/snov.io\/knowledgebase\/not-receiving-push-notifications-in-your-browser\/\"><span style=\"font-weight: 400;\">t<\/span><\/a><a href=\"https:\/\/snov.io\/knowledgebase\/not-receiving-push-notifications-in-your-browser\/\"><span style=\"font-weight: 400;\">roubleshooting guide<\/span><\/a><span style=\"font-weight: 400;\">. The most common fix is re-enabling browser permissions.<\/span><\/p>\n<\/div>\n<\/div>\n<div class=\"notification-block note-gray\">\n<div class=\"notification-block__text\">\n<h3>Related articles<\/h3>\n<p><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-track-open-rates-in-email-campaigns\/\" target=\"_blank\" rel=\"noopener\">How to track email opens in campaigns<\/a><\/p>\n<p><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-track-clicks-on-a-link-in-email-campaigns\/\" target=\"_blank\" rel=\"noopener\">How to track email link clicks<\/a><\/p>\n<p><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-use-snov-io-linkedin-automation\/\" target=\"_blank\" rel=\"noopener\">How to add LinkedIn actions to your sequence<\/a><\/p>\n<\/div>\n<\/div>\n<p><em><span style=\"font-weight: 400;\">If you feel that this article doesn't address your question, please don't hesitate to reach out to our support via <\/span><a href=\"mailto:help@snov.io\"><span style=\"font-weight: 400;\">help@snov.io<\/span><\/a><span style=\"font-weight: 400;\"> or live chat.<\/span><\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Once your campaign is live, the next step is staying on top of replies and engagement. Snov.io gives you two tools that work together to keep you updated:\u00a0 Unibox collects all your campaign replies in one place, both email and LinkedIn, so you always have a clear view of who responded and what they said.\u00a0 [&hellip;]<\/p>\n","protected":false},"author":26,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1974,2081,1964],"tags":[],"_links":{"self":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/46293"}],"collection":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/comments?post=46293"}],"version-history":[{"count":5,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/46293\/revisions"}],"predecessor-version":[{"id":46305,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/46293\/revisions\/46305"}],"wp:attachment":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/media?parent=46293"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/categories?post=46293"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/tags?post=46293"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}