{"id":47252,"date":"2026-06-18T18:23:08","date_gmt":"2026-06-18T15:23:08","guid":{"rendered":"https:\/\/snov.io\/knowledgebase\/?p=47252"},"modified":"2026-06-18T18:27:50","modified_gmt":"2026-06-18T15:27:50","slug":"faqs-phone-number-enrichment","status":"publish","type":"post","link":"https:\/\/snov.io\/knowledgebase\/faqs-phone-number-enrichment\/","title":{"rendered":"FAQs: Phone Number Enrichment"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Questions about finding phone numbers? We've got answers.<\/span><\/p>\n<p><b>What is phone number enrichment?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Phone enrichment is a Snov.io tool that finds direct mobile phone numbers for your prospects.<\/span><\/p>\n<p><b>The result:<\/b><span style=\"font-weight: 400;\"> You get direct contact numbers for your prospects without having to search for them using other platforms.<\/span><\/p>\n<p><b>How does it work?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">It works on any <\/span><a href=\"http:\/\/snov.io\"><span style=\"font-weight: 400;\">Snov.io<\/span><\/a><span style=\"font-weight: 400;\"> plan, and you need two things to get started:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/snov.io\/knowledgebase\/what-are-tokens-and-how-to-use-them\/\"><span style=\"font-weight: 400;\">Tokens<\/span><\/a><span style=\"font-weight: 400;\"> \u2013 special enrichment credits<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Prospects to enrich<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">We enrich numbers using the information you already have about your prospects \u2013 their LinkedIn profile or email, name and company details.<\/span><\/p>\n<p><b>How do I use phone enrichment?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The workflow is simple: <\/span><b>Find\/Import prospects \u2192 Save to your list \u2192 Use Get number option inside the list<\/b><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Add prospects to a Snov.io list (using a<\/span><a href=\"https:\/\/app.snov.io\/finder-tools\"> <span style=\"font-weight: 400;\">Finder tool<\/span><\/a><span style=\"font-weight: 400;\"> or by importing a file)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Purchase tokens<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open your<\/span><a href=\"https:\/\/app.snov.io\/prospects\"> <span style=\"font-weight: 400;\">prospect list<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click <\/span><b>\"Get number\"<\/b><span style=\"font-weight: 400;\"> from inside the prospect list. You can find this button next to any prospect, or select multiple prospects and use the bulk action button in the top panel<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We'll search for a match and return the number in seconds<\/span><\/li>\n<\/ol>\n<p><a href=\"https:\/\/snov.io\/knowledgebase\/how-to-find-phone-numbers-for-your-prospects\/\"><span style=\"font-weight: 400;\">Detailed steps in this guide<\/span><\/a><\/p>\n<p><b>I don't see the \"Get number\" button. Not sure if enrichment is included in my account<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Make sure you've completed the first step: <\/span><b>add prospects to a list first<\/b><span style=\"font-weight: 400;\">. You can:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Use one of Snov.io's<\/span><a href=\"https:\/\/app.snov.io\/finder-tools\"> <span style=\"font-weight: 400;\">Finder tools<\/span><\/a><span style=\"font-weight: 400;\"> to search and add prospects directly<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Import prospects from a CSV or other file<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Once prospects are in a list, the <\/span><b>\"Get number\"<\/b><span style=\"font-weight: 400;\"> button appears automatically next to each prospect.<\/span><\/p>\n<p><b>Is phone enrichment available via API?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Not currently. Phone enrichment is only available through the Snov.io web app via the prospect lists interface.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Let us know at our public <\/span><a href=\"https:\/\/snovio.canny.io\/feature-requests\"><span style=\"font-weight: 400;\">feature requests board <\/span><\/a><span style=\"font-weight: 400;\">\u2014 we build our roadmap based on most wanted features.<\/span><\/p>\n<h2><b>Tokens &amp; Costs<\/b><\/h2>\n<p><b>What's the difference between credits and tokens?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Your Snov.io account has two separate balances:<\/span><a href=\"https:\/\/snov.io\/knowledgebase\/what-is-a-credit\/\"> <span style=\"font-weight: 400;\">credits<\/span><\/a><span style=\"font-weight: 400;\"> and <\/span><a href=\"https:\/\/snov.io\/knowledgebase\/what-are-tokens-and-how-to-use-them\/\"><span style=\"font-weight: 400;\">tokens<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>Credits<\/b><span style=\"font-weight: 400;\"> are for finding and verifying email addresses. They come with your<\/span><a href=\"https:\/\/app.snov.io\/pricing-plans\"> <span style=\"font-weight: 400;\">Sales Suite plan<\/span><\/a><span style=\"font-weight: 400;\">. Every time you use <\/span><a href=\"https:\/\/app.snov.io\/finder-tools\"><span style=\"font-weight: 400;\">Finder<\/span><\/a><span style=\"font-weight: 400;\"> or <\/span><a href=\"https:\/\/app.snov.io\/bulk-email-verification\"><span style=\"font-weight: 400;\">Verifier<\/span><\/a><span style=\"font-weight: 400;\"> tools, you spend credits.<\/span><\/p>\n<p><b>Tokens<\/b><span style=\"font-weight: 400;\"> are spent specifically for enrichment tools. They are not included in any plan. Buy them separately to use enrichment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Saving prospects via our Finder tools requires credits. Make sure you have enough credits to build your list before purchasing tokens for enrichment.<\/span><\/p>\n<p><b>How much does phone enrichment cost?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Tokens are sold in packages at <\/span><b>$0.02 per token<\/b><span style=\"font-weight: 400;\">. <\/span><span style=\"font-weight: 400;\">One successful enrichment costs <\/span><b>10 tokens ($0.20)<\/b>.<\/p>\n<p><b>Per phone search:<\/b><span style=\"font-weight: 400;\"> You aren\u2019t charged for the search.<\/span><\/p>\n<p><strong>Per ph0ne found:<\/strong> <a href=\"http:\/\/snov.io\"><span style=\"font-weight: 400;\">Snov.io<\/span><\/a><span style=\"font-weight: 400;\"> only charges tokens for found numbers. You're <\/span><b>not charged<\/b><span style=\"font-weight: 400;\"> if we don't find a result.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Purchase tokens from your<\/span> <a href=\"https:\/\/app.snov.io\/account\/billing\"><span style=\"font-weight: 400;\">Billing page<\/span><\/a><span style=\"font-weight: 400;\"> or<\/span><a href=\"https:\/\/app.snov.io\/pricing-plans\"> <span style=\"font-weight: 400;\">Pricing page<\/span><\/a><span style=\"font-weight: 400;\"> under the <\/span><b>Phone Enrichment<\/b><span style=\"font-weight: 400;\"> tab.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here\u2019s how many prospects you can enrich with different packages:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">1,000 tokens = 100 enriched prospects ($20)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">5,000 tokens = 500 enriched prospects ($100)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">25,000 tokens = 2,500 enriched prospects ($500)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">50,000 tokens = 5,000 enriched prospects ($1,000)<\/span><\/li>\n<\/ul>\n<p><b>I already have a paid plan. Why do I need to buy tokens separately?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Enrichment is a separate service from your main Snov.io subscription.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While your plan gives you access to<\/span><a href=\"https:\/\/app.snov.io\/finder-tools\"> <span style=\"font-weight: 400;\">Finder<\/span><\/a><span style=\"font-weight: 400;\">,<\/span><a href=\"https:\/\/app.snov.io\/bulk-email-verification\"> <span style=\"font-weight: 400;\">Email Verifier<\/span><\/a><span style=\"font-weight: 400;\">, and<\/span><a href=\"https:\/\/app.snov.io\/campaigns\/new\"> <span style=\"font-weight: 400;\">Campaigns<\/span><\/a><span style=\"font-weight: 400;\">, enrichment requires its own token balance. Think of it as an optional add-on you use when you need to find phone numbers.<\/span><\/p>\n<p><b>Can I test phone enrichment before buying tokens?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We provide <\/span><b>50 free tokens<\/b><span style=\"font-weight: 400;\"> to newly registered accounts as a one-time allocation so you can try enrichment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Check your account limits in<\/span><a href=\"https:\/\/app.snov.io\/account\/billing\"> <span style=\"font-weight: 400;\">Billing<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><b>Do tokens expire?<\/b><\/p>\n<p>Purchased tokens are valid for <strong>90 days<\/strong> from the date of purchase. Each package has its own expiration timer.<\/p>\n<p><b>Good news:<\/b><span style=\"font-weight: 400;\"> Tokens are independent from your plan subscription \u2014 they don't expire when your plan renews, changes, or expires. Token purchases are one-time; they don't auto-renew.<\/span><\/p>\n<p><b>I bought tokens by mistake. Can I get a refund?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Yes, as long as none of the tokens have been used and they haven\u2019t expired. Request a refund before you start any enrichment searches.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Expired tokens are not refundable, so use them within the 90-day period.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Double-check before purchasing \u2014 <\/span><b>tokens<\/b><span style=\"font-weight: 400;\"> are for enrichment, and <\/span><b>credits<\/b><span style=\"font-weight: 400;\"> are for<\/span> <a href=\"https:\/\/app.snov.io\/finder-tools\"><span style=\"font-weight: 400;\">Finder<\/span><\/a><span style=\"font-weight: 400;\"> and<\/span> <a href=\"https:\/\/app.snov.io\/bulk-email-verification\"><span style=\"font-weight: 400;\">Email Verifier<\/span><\/a><span style=\"font-weight: 400;\"> tools.<\/span><\/p>\n<h2><b>Data Quality &amp; Coverage<\/b><\/h2>\n<p><b>Will phone enrichment actually work for my prospects?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">The search success depends on their profile completeness (how much input data we have) and location.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">You'll have the best results if your prospects have this:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">LinkedIn URL and\/or email address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A full name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A company domain and\/or company name<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">For some prospects, the search won't return a number \u2014 this is expected since phone data is harder to source.<\/span><\/p>\n<p><b>What kind of phone numbers will I get?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Phone enrichment provides <\/span><b>direct mobile or personal phone numbers<\/b><span style=\"font-weight: 400;\"> of your prospect \u2014 not company headquarters numbers.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These are regular phone numbers, not WhatsApp-specific. You can use them with any dialing or messaging platform.<\/span><\/p>\n<p><b>What about phone data coverage around the world?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Coverage may vary by the region your prospects are in.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In locations like South America or Asia, phone search might have limited results. We recommend starting with a small test batch to see the possible results for your specific ICP.<\/span><\/p>\n<p><b>The best way to understand coverage:<\/b><span style=\"font-weight: 400;\"> Start with a test batch of 10\u201320 prospects with complete profiles before scaling up.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">As we expand our data sources, the international coverage will improve gradually.<\/span><\/p>\n<h2><b>Teamwork<\/b><\/h2>\n<p><b>Can I use phone enrichment if I'm a team member?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Yes. Tokens are shared across your team, so any team member can use the shared balance. Just make sure your team lead or admin has purchased enough tokens to cover your enrichment needs.<\/span><\/p>\n<p><b>What if I need to scale enrichment across my team?<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If you're on a<\/span><a href=\"https:\/\/app.snov.io\/account\/team\"> <span style=\"font-weight: 400;\">Team workspace<\/span><\/a><span style=\"font-weight: 400;\">, tokens work like this:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tokens are <\/span><b>shared across your entire team<\/b><span style=\"font-weight: 400;\"> under one main account balance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any team member with access can use the shared balance to enrich prospects<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You <\/span><b>cannot assign tokens to individual team members separately<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This means your team can collaborate without worrying about separate token pools, but you'll want to monitor token usage if your team has a lot of members.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Questions about finding phone numbers? We&#8217;ve got answers. What is phone number enrichment? Phone enrichment is a Snov.io tool that finds direct mobile phone numbers for your prospects. The result: You get direct contact numbers for your prospects without having to search for them using other platforms. How does it work? It works on any [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[53],"tags":[],"_links":{"self":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/47252"}],"collection":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/comments?post=47252"}],"version-history":[{"count":3,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/47252\/revisions"}],"predecessor-version":[{"id":47255,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/47252\/revisions\/47255"}],"wp:attachment":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/media?parent=47252"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/categories?post=47252"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/tags?post=47252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}