{"id":606,"date":"2023-08-03T19:02:37","date_gmt":"2023-08-03T16:02:37","guid":{"rendered":"https:\/\/snov.io\/knowledgebase\/?p=606"},"modified":"2025-02-23T18:06:38","modified_gmt":"2025-02-23T15:06:38","slug":"how-to-track-your-replies","status":"publish","type":"post","link":"https:\/\/snov.io\/knowledgebase\/how-to-track-your-replies\/","title":{"rendered":"How to use reply tracking in campaigns"},"content":{"rendered":"\r\n<p><em>In this article, you'll learn how reply tracking works and how monitor replies in campaigns.\u00a0<\/em><\/p>\r\n<ul>\r\n<li><a href=\"#tracking\"><strong>How reply tracking works<\/strong><\/a><\/li>\r\n<li><a href=\"#track\"><strong>How to track replies\u00a0<\/strong><\/a><\/li>\r\n<li><a href=\"#troubleshooting\"><strong>Troubleshooting<\/strong><\/a><\/li>\r\n<\/ul>\r\n<p>Reply tracking registers all replies to emails sent from automated campaigns and manually sent single emails.<\/p>\r\n<p>It helps to stop the campaign (automatically) for prospects who have replied, and it also allows you to keep track of the total reply rate in your campaigns.<\/p>\r\n<div style=\"border-radius: 10px; background-color: ##7357eb; padding: 10px; border: 1px solid #9146FF;\"><span style=\"color: #8260d6;\"><strong>Learn:<\/strong> Reply rate is a crucial engagement metric.<br \/><br \/><a style=\"color: #8260d6;\" href=\"https:\/\/snov.io\/knowledgebase\/how-to-increase-reply-rate-with-email-best-practices\/\" target=\"_blank\" rel=\"noopener\">Read how to increase your chances of getting a reply --&gt;<\/a><\/span><\/div>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<h2 class=\"wp-block-heading\" id=\"tracking\">How reply tracking works<\/h2>\r\n<h2>\r\n\r\n<\/h2>\r\n<h2>\r\n\r\n<\/h2>\r\n<p>Snov.io connects with your email account using the IMAP server and checks the Inbox for replies from your recipients every ~15 minutes.<\/p>\r\n<p>Once a reply is detected, the recipient is automatically marked with a <strong>Replied<\/strong> status in the campaign. This way, you can easily keep track of who has responded to your emails.<\/p>\r\n<p>\r\n\r\n<\/p>\r\n<p>\r\n\r\n<\/p>\r\n<div style=\"border-radius: 10px; background-color: ##7357eb; padding: 10px; border: 1px solid #9146FF;\"><span style=\"color: #8369f5;\"><strong> Note:<\/strong> Auto-replies are not counted as replies and are categorized as \"not reached\" emails, but the sequence stops for those recipients nonetheless. However, you can manually change the status of recipients who have replied or auto-replied to \"Active\" and continue sending the campaign to them.<\/span><\/div>\r\n<h2><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"373\" class=\"wp-image-610\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2019\/09\/3-6-1.jpg\" alt=\"\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2019\/09\/3-6-1.jpg 700w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2019\/09\/3-6-1-300x160.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/h2>\r\n<h2 id=\"track\">How to see replies and reply rate of your campaigns\u00a0<\/h2>\r\n<p>To guarantee precise reply statistics, the reply tracking feature is automatically enabled by default for all sent emails, and it cannot be disabled.<\/p>\r\n<p>By default, for the recipients who replied\u00a0the sequence stops.\u00a0However, you can change this if you want continue the sequence for prospects who reply.\u00a0<\/p>\r\n<p>The <strong>Stop for those who reply<\/strong> setting is specific to each campaign, and it is enabled by default. You can find and manage it in the campaign editor under the <strong>Tracking<\/strong> section.<\/p>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2021\/12\/tracking-in-campaign.png\" width=\"910\" height=\"464\" \/><\/p>\r\n<p>Reply tracking data is represented in the <strong>Statistics<\/strong> section of your campaigns.\u00a0<\/p>\r\n<div style=\"border-radius: 10px; background-color: ##7357eb; padding: 10px; border: 1px solid #9146FF;\"><span style=\"color: #8260d6;\"><strong> Reply rate %<\/strong> is the percentage of recipients that have replied to at least one email sent in the campaign.<\/span><\/div>\r\n<p>&nbsp;<\/p>\r\n<p>You can manage the list of recipients who have replied in the <strong>Recipients<\/strong> tab.<\/p>\r\n<p><strong><a href=\"https:\/\/snov.io\/knowledgebase\/filtering-recipients-in-campaigns\/\" target=\"_blank\" rel=\"noopener\">Learn more about working with Recipients tab \u2013&gt;<\/a><\/strong><\/p>\r\n<h2 id=\"troubleshooting\">Troubleshooting reply tracking<\/h2>\r\n<p>Getting an accurate reply rate is important to see how well your email campaign is working.<\/p>\r\n<p>In some scenarios a reply you received may not be logged.<\/p>\r\n<p><strong><a href=\"https:\/\/snov.io\/knowledgebase\/why-are-replies-not-being-tracked\/\" target=\"_blank\" rel=\"noopener\">This article describes requirements for logging a reply --&gt;<\/a><\/strong><\/p>\r\n<p><strong>#1 Check IMAP access<\/strong><\/p>\r\n<p><span style=\"font-weight: 400;\">Make sure to check your email settings and ensure that IMAP access is enabled. For example, here\u2019s how to do that in Gmail:<\/span><\/p>\r\n<figure class=\"wp-block-image\"><\/figure>\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n<ul>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Open your <\/span><a href=\"https:\/\/mail.google.com\/\" rel=\"nofollow\"><span style=\"font-weight: 400;\">Gmail<\/span><\/a><span style=\"font-weight: 400;\"> account.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Click on the gear icon in the top-right corner.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Select <strong>See all settings<\/strong>.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">On the <strong>Settings<\/strong> page, open the <strong>Forwarding and POP\/IMAP<\/strong> tab.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Scroll down to the <strong>IMAP Access<\/strong>\u00a0section.<\/span><\/li>\r\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure that <strong>Enable IMAP <\/strong>is selected.<\/span><\/li>\r\n<\/ul>\r\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-block-image shadow aligncenter wp-image-24870 size-full\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/05\/IMAP-Access.png\" alt=\"\" width=\"1000\" height=\"484\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/05\/IMAP-Access.png 1000w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/05\/IMAP-Access-300x145.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2023\/05\/IMAP-Access-768x372.png 768w\" sizes=\"(max-width: 1000px) 100vw, 1000px\" \/><\/p>\r\n<p><strong>#2 Check forwarding settings<\/strong><\/p>\r\n<p>To ensure that responses are properly logged, they must be present in your Inbox. If you wish to archive, move to a different folder, or forward them to another address, please ensure that a copy of the response remains in your Inbox folder.<\/p>\r\n<h2>\r\n\r\n\r\n\r\n<\/h2>\r\n<figure class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"364\" class=\"wp-image-609\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2019\/09\/2-6-1.jpg\" alt=\"\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2019\/09\/2-6-1.jpg 700w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2019\/09\/2-6-1-300x156.jpg 300w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/figure>\r\n<p><strong>#3 Check IMAP connection\u00a0<\/strong><\/p>\r\n<p>Make sure there are no errors with the IMAP connection in your email settings.<\/p>\r\n<p><strong><a href=\"https:\/\/snov.io\/knowledgebase\/limited-email-connection-and-how-to-fix-it\/\" target=\"_blank\" rel=\"noopener\">Learn more about conditional email connection and how to fix it --&gt;<\/a><\/strong><\/p>\r\n\r\n\r\n\r\n\r\n","protected":false},"excerpt":{"rendered":"<p>In this article, you&#8217;ll learn how reply tracking works and how monitor replies in campaigns.\u00a0 How reply tracking works How to track replies\u00a0 Troubleshooting Reply tracking registers all replies to emails sent from automated campaigns and manually sent single emails. It helps to stop the campaign (automatically) for prospects who have replied, and it also [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1960],"tags":[],"_links":{"self":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/606"}],"collection":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/comments?post=606"}],"version-history":[{"count":0,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/606\/revisions"}],"wp:attachment":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/media?parent=606"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/categories?post=606"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/tags?post=606"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}