{"id":8465,"date":"2025-08-28T17:04:53","date_gmt":"2025-08-28T14:04:53","guid":{"rendered":"https:\/\/snov.io\/knowledgebase\/?p=8465"},"modified":"2026-01-18T15:11:46","modified_gmt":"2026-01-18T12:11:46","slug":"how-to-set-up-your-custom-tracking-domain","status":"publish","type":"post","link":"https:\/\/snov.io\/knowledgebase\/how-to-set-up-your-custom-tracking-domain\/","title":{"rendered":"How to set up a custom tracking domain"},"content":{"rendered":"<p>This guide will show you how to set up a custom tracking domain for your email account in Snov.io.<\/p>\n<div class=\"notification-block note-gray\">\n<div class=\"notification-block__text\">\n<p>Add a custom tracking domain for tracking email opens with any plan, including the free plan. Click tracking is available on all premium plans. <a href=\"https:\/\/app.snov.io\/pricing-plans\" target=\"_blank\" rel=\"noopener\">Upgrade to any paid plan<\/a> to track clicks through your custom domain.<\/p>\n<\/div>\n<\/div>\n<p data-start=\"91\" data-end=\"367\">A custom tracking domain replaces the default Snov.io domain with your branded company domain. It\u2019s used to track opens, clicks, and unsubscribes in your emails.<\/p>\n<div class=\"notification-block note\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/ph_circle-wavy-warning.svg\" alt=\"note\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p><span style=\"font-weight: 400;\">To improve deliverability, Snov.io issues SSL certificates for your custom tracking domains. All tracked links in Snov.io use HTTPS, making your emails appear safer to spam filters.<\/span><\/p>\n<\/div>\n<\/div>\n<p><strong><a href=\"#faq\">Go to FAQs \u21d2<\/a><\/strong><\/p>\n<hr style=\"height: 2px; opacity: 50%; border-width: 0; color: gray; background-color: gray;\" \/>\n<h2 id=\"add1\"><strong>Step. 1: Create a CNAME record in DNS<\/strong><\/h2>\n<p>Create a tracking subdomain on the primary domain you use for campaigns. To do this, add a new CNAME record in your domain\u2019s DNS.<\/p>\n<div class=\"notification-block tip\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase\/assets\/img\/academicons_ideas-repec.svg\" alt=\"tip\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p data-start=\"49\" data-end=\"251\">To access DNS settings, log in to your domain registrar (the provider where you purchased your domain) and open the DNS management section. You\u2019ll need admin (owner) access to add new DNS records.<\/p>\n<\/div>\n<\/div>\n<p data-start=\"314\" data-end=\"530\">DNS settings are managed through your domain registrar (GoDaddy, Namecheap, Cloudflare). While each provider\u2019s interface looks different, the process of adding a CNAME record is basically the same.<\/p>\n<ul>\n<li><a href=\"https:\/\/support.google.com\/domains\/answer\/3290350?hl=en\" target=\"_blank\" rel=\"noopener\">Google Domains<\/a><\/li>\n<li><a href=\"https:\/\/www.godaddy.com\/help\/add-a-cname-record-19236\" target=\"_blank\" rel=\"noopener\">GoDaddy<\/a><\/li>\n<li><a href=\"https:\/\/www.namecheap.com\/support\/knowledgebase\/article.aspx\/9646\/2237\/how-to-create-a-cname-record-for-your-domain\/\" target=\"_blank\" rel=\"nofollow noopener\">Namecheap<\/a><\/li>\n<li><a href=\"https:\/\/www.networksolutions.com\/help\/article\/manage-dns-adns-records\" target=\"_blank\" rel=\"nofollow noopener\">Domain.com<\/a><\/li>\n<li><a href=\"https:\/\/docs.aws.amazon.com\/managedservices\/latest\/ctref\/management-directory-dns-add-cname-record.html\" target=\"_blank\" rel=\"noopener\">Amazon AWS<\/a><\/li>\n<li><a href=\"https:\/\/help.dreamhost.com\/hc\/en-us\/articles\/360035516812-Adding-custom-DNS-records#CNAME_record\" target=\"_blank\" rel=\"noopener\">DreamHost<\/a><\/li>\n<li><a href=\"https:\/\/www.hostgator.com\/help\/article\/how-to-change-dns-zones-mx-cname-and-a-records\" target=\"_blank\" rel=\"nofollow noopener\">HostGator<\/a><\/li>\n<li><a href=\"https:\/\/my.bluehost.com\/hosting\/help\/resource\/714\" target=\"_blank\" rel=\"nofollow noopener\">BlueHost<\/a><\/li>\n<\/ul>\n<p>Below are the details you\u2019ll need for setup\u2014enter them into the CNAME record fields and save.<\/p>\n<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-68a598e9-4bd4-8322-85c0-dcb6de57ab0f-5\" data-testid=\"conversation-turn-708\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] thread-sm:[--thread-content-max-width:40rem] thread-lg:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"d1fb6c26-10c9-4534-b221-089667b0e2ba\" data-message-model-slug=\"gpt-5\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<table style=\"height: 103px; width: 97.7102%; border-radius: 10px; margin: 25px 0px; font-size: 0.9em; font-family: sans-serif; min-width: 400px; box-shadow: rgba(0, 0, 0, 0.15) 0px 0px 20px; border-color: #f7f2f2; background-color: #ffffff;\" border=\"3\" cellspacing=\"5\" cellpadding=\"5\">\n<thead>\n<tr style=\"border-radius: 5px; background-color: #7d63ec; color: #ffffff; text-align: left;\">\n<td style=\"padding: 12px 15px;\"><span style=\"font-size: 12pt;\"><strong>Field<\/strong><\/span><\/td>\n<td style=\"width: 33.1883%; height: 24px;\"><span style=\"font-size: 12pt;\"><strong>Value<\/strong><\/span><\/td>\n<td style=\"width: 48.4892%; height: 24px;\"><span style=\"font-size: 12pt;\"><strong>Definition<\/strong><\/span><\/td>\n<\/tr>\n<\/thead>\n<tbody>\n<tr style=\"height: 24px;\">\n<td style=\"width: 18.3224%; height: 24px;\"><strong>DNS record type<\/strong><\/td>\n<td style=\"width: 33.1883%; height: 24px;\"><strong>CNAME<\/strong><\/td>\n<td style=\"width: 48.4892%; height: 24px;\">CNAME record allows you to set Snov.io tracking domain URL as the destination for your host.<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 18.3224%; height: 24px;\"><strong data-start=\"55\" data-end=\"69\">Host\/Name<\/strong><\/td>\n<td style=\"width: 33.1883%; height: 24px;\">\n<p data-start=\"55\" data-end=\"122\">The label for your new subdomain, usually <code data-start=\"112\" data-end=\"119\">track<\/code>.<\/p>\n<p data-start=\"124\" data-end=\"259\" data-is-last-node=\"\" data-is-only-node=\"\">\n<\/td>\n<td style=\"width: 48.4892%; height: 24px;\">If you set the hostname to <em>\"track\"<\/em> in your CNAME record, your tracking domain URL will be <em>track.yourdomain.com<\/em><\/p>\n<p data-start=\"29\" data-end=\"136\">If a CNAME record already exists in your DNS, don\u2019t use the same hostname again\u2014it will cause a conflict.<\/p>\n<p data-start=\"105\" data-end=\"315\"><strong data-start=\"105\" data-end=\"119\">Important:<\/strong> Tracking domain URLs can\u2019t contain extra characters such as underscores or special symbols. If they do, you\u2019ll see an <em data-start=\"238\" data-end=\"272\">\u201cinvalid tracking domain format\u201d<\/em> error when adding the domain to Snov.io.<\/p>\n<\/td>\n<\/tr>\n<tr style=\"height: 24px;\">\n<td style=\"width: 18.3224%; height: 24px;\"><strong>Value<\/strong> or <strong>Points to<\/strong><\/td>\n<td style=\"width: 33.1883%; height: 24px;\">The URL of Snov.io's tracking domain.<\/p>\n<p>must be <strong>snov-stream.com<\/strong><\/td>\n<td style=\"width: 48.4892%; height: 24px;\">The value is meant to establish the connection between your subdomain and Snov.io's tracking domain.<\/td>\n<\/tr>\n<tr>\n<td style=\"width: 18.3224%;\"><strong>TTL<\/strong><\/td>\n<td style=\"width: 33.1883%;\">Leave <strong>as default<\/strong><\/td>\n<td style=\"width: 48.4892%;\"><span style=\"font-weight: 400;\">Leave this field at whatever value your domain provider uses by default.<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Here's an example of how the CNAME record settings should look like:<\/p>\n<h2><img loading=\"lazy\" decoding=\"async\" class=\"wp-block-image shadow aligncenter wp-image-21572 size-full\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2022\/06\/ctd-1.jpg\" alt=\"\" width=\"1079\" height=\"208\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2022\/06\/ctd-1.jpg 1079w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2022\/06\/ctd-1-300x58.jpg 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2022\/06\/ctd-1-1024x197.jpg 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2022\/06\/ctd-1-768x148.jpg 768w\" sizes=\"(max-width: 1079px) 100vw, 1079px\" \/><\/h2>\n<h2 id=\"add2\"><strong>Step 2: Check DNS update<\/strong><\/h2>\n<p data-start=\"121\" data-end=\"211\">Use any online <strong data-start=\"136\" data-end=\"151\">DNS checker<\/strong> to confirm that your tracking domain is set up correctly.<\/p>\n<p data-start=\"630\" data-end=\"849\">After creating a CNAME record, updates usually take effect within an hour but can take up to <strong data-start=\"750\" data-end=\"762\">72 hours<\/strong> to propagate globally. During this period, results may differ depending on location.<\/p>\n<ul data-start=\"213\" data-end=\"382\">\n<li data-start=\"213\" data-end=\"281\">\n<p data-start=\"215\" data-end=\"281\">If all areas show <strong data-start=\"233\" data-end=\"242\">green<\/strong>, your domain is configured properly.<\/p>\n<\/li>\n<li data-start=\"282\" data-end=\"382\">\n<p data-start=\"284\" data-end=\"382\">If some or all areas show <strong data-start=\"310\" data-end=\"317\">red<\/strong>, there\u2019s still an issue with your DNS settings that needs fixing.<\/p>\n<\/li>\n<\/ul>\n<div class=\"notification-block learn\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/fluent_chat-warning-16-regular.svg\" alt=\"learn\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\"><strong>When it\u2019s ready to use:<\/strong> Your custom tracking domain will be ready to use once it resolves globally and points to snov-stream.com.<\/div>\n<\/div>\n<p data-start=\"421\" data-end=\"470\">Open a DNS checker tool (dnschecker.org). Type your tracking domain address (track.yourdomain.com) into the search field.<\/p>\n<p data-start=\"567\" data-end=\"605\">Select <strong data-start=\"574\" data-end=\"583\">CNAME<\/strong> as the record type and click <strong data-start=\"615\" data-end=\"625\">Search<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-block-image shadow aligncenter wp-image-27399 size-full\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2022\/06\/DNS-check.png\" alt=\"\" width=\"999\" height=\"497\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2022\/06\/DNS-check.png 999w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2022\/06\/DNS-check-300x149.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2022\/06\/DNS-check-768x382.png 768w\" sizes=\"(max-width: 999px) 100vw, 999px\" \/><\/p>\n<p data-start=\"986\" data-end=\"1007\"><strong data-start=\"986\" data-end=\"1005\">Troubleshooting<\/strong><\/p>\n<ul data-start=\"1008\" data-end=\"1330\">\n<li data-start=\"1008\" data-end=\"1132\">\n<p data-start=\"1010\" data-end=\"1132\">If propagation takes longer than 72 hours, re-check your DNS record for typos or unsupported symbols (like underscores).<\/p>\n<\/li>\n<li data-start=\"1133\" data-end=\"1209\">\n<p data-start=\"1135\" data-end=\"1209\">Make sure there are no conflicting CNAME records with the same hostname.<\/p>\n<\/li>\n<li data-start=\"1210\" data-end=\"1330\">\n<p data-start=\"1212\" data-end=\"1330\">If results are green in some locations but red in others, wait until they\u2019re green globally before adding the domain to Snov.io.<\/p>\n<\/li>\n<\/ul>\n<h2 id=\"add3\"><strong>Step 3. Add tracking domain to Snov.io<\/strong><\/h2>\n<p data-start=\"85\" data-end=\"244\">To find custom domain settings, go to your <a href=\"https:\/\/app.snov.io\/account\/email-account\" target=\"_blank\" rel=\"noopener\">Email accounts<\/a> list and click <strong data-start=\"162\" data-end=\"170\">Edit<\/strong>. Open the <strong data-start=\"181\" data-end=\"207\">Custom tracking domain<\/strong> tab under <strong>Optional settings<\/strong>.<\/p>\n<p data-start=\"246\" data-end=\"369\">Insert your tracking domain URL (<em>track.yourdomain.com<\/em>)\u00a0into the field and click <strong data-start=\"334\" data-end=\"344\">Set up<\/strong> to start verification.<\/p>\n<p data-start=\"371\" data-end=\"499\">Snov.io will check the connection and generate the SSL certificate. Don\u2019t forget to click <strong data-start=\"461\" data-end=\"469\">Save<\/strong> to apply your new settings.<\/p>\n<div class=\"notification-block tip\">\n<div class=\"notification-block__icon\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/themes\/knowledgebase-n\/assets\/img\/academicons_ideas-repec.svg\" alt=\"tip\" width=\"32\" height=\"32\" \/><\/div>\n<div class=\"notification-block__text\">\n<p data-start=\"66\" data-end=\"338\">If you see an \u201cinvalid domain format\u201d or \u201caddress not recognized\u201d error, it means there\u2019s still an issue with your tracking URL, or the domain settings haven\u2019t fully updated yet.<\/p>\n<p data-start=\"66\" data-end=\"338\">Re-check your CNAME record in DNS settings and allow up to 24\u201348 hours for propagation.<\/p>\n<\/div>\n<\/div>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-block-image shadow alignnone wp-image-41991 size-full\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/08\/My-account-08-29-2025_06_16_PM-2.png\" alt=\"\" width=\"1920\" height=\"968\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/08\/My-account-08-29-2025_06_16_PM-2.png 1920w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/08\/My-account-08-29-2025_06_16_PM-2-300x151.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/08\/My-account-08-29-2025_06_16_PM-2-1024x516.png 1024w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/08\/My-account-08-29-2025_06_16_PM-2-768x387.png 768w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2025\/08\/My-account-08-29-2025_06_16_PM-2-1536x774.png 1536w\" sizes=\"(max-width: 1920px) 100vw, 1920px\" \/><\/p>\n<div>\n<h2 data-start=\"29\" data-end=\"165\"><strong>Step 4. Check your tracking domain<\/strong><\/h2>\n<\/div>\n<p data-start=\"78\" data-end=\"171\">Once your tracking domain URL is verified, Snov.io automatically issues an SSL certificate.<\/p>\n<p data-start=\"173\" data-end=\"275\">To confirm it\u2019s working, open the tracking domain URL from your email account settings in a browser.<\/p>\n<ul data-start=\"276\" data-end=\"423\">\n<li data-start=\"276\" data-end=\"352\">\n<p data-start=\"278\" data-end=\"352\">If the page loads, your domain and SSL certificate are set up correctly.<\/p>\n<\/li>\n<li data-start=\"353\" data-end=\"423\">\n<p data-start=\"355\" data-end=\"423\">You\u2019ll see a confirmation message like this:<\/p>\n<\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-block-image shadow aligncenter wp-image-15087 size-full\" src=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2021\/03\/Title-Google-Chrome_220614163302.png\" alt=\"\" width=\"981\" height=\"293\" srcset=\"https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2021\/03\/Title-Google-Chrome_220614163302.png 981w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2021\/03\/Title-Google-Chrome_220614163302-300x90.png 300w, https:\/\/snov.io\/knowledgebase\/wp-content\/uploads\/2021\/03\/Title-Google-Chrome_220614163302-768x229.png 768w\" sizes=\"(max-width: 981px) 100vw, 981px\" \/><\/p>\n<h2 data-start=\"67\" data-end=\"187\"><strong>Step 5. Add tracking domain to warm-up<\/strong><\/h2>\n<p data-start=\"67\" data-end=\"187\">After setting up your custom tracking domain, <a href=\"https:\/\/app.snov.io\/deliverability\/#\/warm-up\" target=\"_blank\" rel=\"noopener\">add it to warm-up<\/a> to make tracking safer and improve deliverability.<\/p>\n<p data-start=\"189\" data-end=\"475\">Without warm-up, tracked links from a new domain can look suspicious to providers and increase the risk of your emails landing in spam.<\/p>\n<p data-start=\"189\" data-end=\"475\">By including your tracking domain in <a href=\"https:\/\/snov.io\/email-warm-up\" target=\"_blank\" rel=\"noopener\">email domain warmup<\/a>, you gradually build its positive reputation, making open and click tracking safer to use in real campaigns. Learn more in <a href=\"https:\/\/snov.io\/knowledgebase\/how-to-warm-up-custom-tracking-domain\/\" target=\"_blank\" rel=\"noopener\">this article<\/a>.<\/p>\n<h2 id=\"faq\"><b>FAQs<\/b><b><\/b><\/h2>\n<p><strong>1. How to add SSL certificate?<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">SSL certificates are assigned automatically for all existing and newly added tracking domains in your <a href=\"https:\/\/app.snov.io\/account\/email-account\" target=\"_blank\" rel=\"noopener\">Email accounts.<\/a><\/span><\/p>\n<p data-start=\"258\" data-end=\"506\">To make sure tracking works properly with a custom domain, check that your domain settings are configured correctly. If there are issues with your DNS or CNAME record, open and click tracking may fail. See <a href=\"https:\/\/snov.io\/knowledgebase\/how-to-fix-issues-with-custom-tracking-domains\/\" target=\"_blank\" rel=\"noopener\">our article<\/a> on how to fix common issues.<\/p>\n<p data-start=\"80\" data-end=\"147\"><strong>2. What happens when you delete a custom tracking domain?<\/strong><\/p>\n<p data-start=\"68\" data-end=\"193\">As long as your custom domain stays connected to at least one sender account, the SSL certificate is renewed automatically.<\/p>\n<p data-start=\"195\" data-end=\"528\">If you delete the last custom domain or the last email account using it, we keep your SSL certificate active for 30 more days. This is to ensure tracking for campaigns sent from this domain still works. After 30 days, the SSL will expire and the tracking domain will stop working, meaning open and click tracking will stop working.<\/p>\n<p data-start=\"530\" data-end=\"677\" data-is-last-node=\"\" data-is-only-node=\"\">To restore tracking for emails sent earlier with this domain, re-add the same tracking URL. Snov.io will issue a new SSL certificate automatically.<\/p>\n<p><strong>3. Is tracking totally safe with a custom domain and SSL?<\/strong><\/p>\n<p>Even with a custom tracking domain and SSL certificate, tracking can still affect deliverability. Use it only when necessary\u2014for <a href=\"https:\/\/app.snov.io\/campaigns\/reports\" target=\"_blank\" rel=\"noopener\">Reports<\/a> or sequences with conditions.<\/p>\n<p>To improve deliverability and minimize the risks of tracking, warm up your custom tracking domain. In our\u00a0<a href=\"https:\/\/app.snov.io\/deliverability\/#\/warm-up\" target=\"_blank\" rel=\"noopener\">Email Warm-up<\/a>\u00a0tool, you can enable tracking domain warm-up as part of the automatic process.<\/p>\n<p data-start=\"530\" data-end=\"677\" data-is-last-node=\"\" data-is-only-node=\"\"><strong>4. What will my recipients see if I add a CTD?<\/strong><\/p>\n<p>Your custom tracking domain replaces Snov.io\u2019s default tracking domain. Recipients won\u2019t see it in the body of your email, but it appears if they hover over or click a tracked link. This way, links look branded with your company name instead of generic.<\/p>\n<p><strong>5. Do I need to add a CTD for every email account in Snov.io?<\/strong><\/p>\n<p>Email accounts without a CTD use Snov.io\u2019s default tracking domains. If you have multiple email accounts under the same domain, you can add the same tracking URL and use it across all your senders.<\/p>\n<p><strong>6. Do I need to create a separate subdomain for tracking, or can I use an existing one?<\/strong><\/p>\n<p>Technically, you can edit an existing CNAME record. However, we recommend creating a new CNAME record for tracking in Snovio.<\/p>\n<p><strong>7. What happens if I remove the CNAME record from my DNS?<\/strong><\/p>\n<p>Do not remove CNAME from your domain settings. Without the CNAME record, your custom tracking domain will stop working.<\/p>\n<p><strong>8. Does the tracking subdomain have to be on the same domain I use for sending emails?<\/strong><\/p>\n<p>No, the tracking subdomain doesn\u2019t have to be on the same domain. Any domain you control will work. Use a subdomain of your sending domain for better deliverability.<\/p>\n<p><strong>9. Can I create a CNAME record if I don\u2019t own the domain?<\/strong><\/p>\n<p>No. You need admin access to the domain\u2019s DNS settings to create or edit CNAME records.<\/p>\n<p><i><span style=\"font-weight: 400;\">Still have questions? Contact our support team at any time at help@snov.io or live-support chat.<\/span><\/i><\/p>\n","protected":false},"excerpt":{"rendered":"<p>This guide will show you how to set up a custom tracking domain for your email account in Snov.io. Add a custom tracking domain for tracking email opens with any plan, including the free plan. Click tracking is available on all premium plans. Upgrade to any paid plan to track clicks through your custom domain. [&hellip;]<\/p>\n","protected":false},"author":16,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1940],"tags":[],"_links":{"self":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/8465"}],"collection":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/users\/16"}],"replies":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/comments?post=8465"}],"version-history":[{"count":35,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/8465\/revisions"}],"predecessor-version":[{"id":44319,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/8465\/revisions\/44319"}],"wp:attachment":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/media?parent=8465"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/categories?post=8465"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/tags?post=8465"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}