{"id":9567,"date":"2021-06-08T15:18:34","date_gmt":"2021-06-08T12:18:34","guid":{"rendered":"https:\/\/snov.io\/knowledgebase\/?p=9567"},"modified":"2021-06-09T09:17:17","modified_gmt":"2021-06-09T06:17:17","slug":"how-does-snov-io-collect-process-and-protect-personal-data","status":"publish","type":"post","link":"https:\/\/snov.io\/knowledgebase\/how-does-snov-io-collect-process-and-protect-personal-data\/","title":{"rendered":"How does Snov.io collect, process, and protect personal data?"},"content":{"rendered":"<h2><b>What personal data does Snov.io collect?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We collect the following categories of personal data:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">contact information (name, address, email, phone)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">third-parties first and last names and corporate emails<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">identifiers (IP address, browser type)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">payment information (account balance information, card type, last 4 digits of the card number, name of payment processor)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">messages and other information you may provide us via available contact options<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We collect the following categories of personal data under the instructions of our clients:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">third-parties first and last names and corporate emails<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">clients\u2019 APIs from Zapier, Pipedrive, and Calendly integrations and lists of clients\u2019 actions performed via integrations which indicate the timeline of performance of such actions<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">any personal data, including personal data of third parties which clients upload to Snov.io platform<\/span><\/li>\n<\/ul>\n<h2><b>From where does Snov.io collect personal data?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When we collect personal data for our purposes, we collect it directly from our clients who register on our platform or via the Email Finder extension active in the client\u2019s browser. When the clients pay for our services and provide their payment information to 2Checkout or FastSpring, we have access to such information as well.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We may also collect data cookies and data you provide us with via contact and feedback forms with the help of third-party services: Hotjar, Crisp chat, Google Analytics, etc.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When we process the personal data under the instructions of our clients,<\/span> <span style=\"font-weight: 400;\">we collect it directly from clients who provide us with the necessary information to obtain our services. We may also collect data through third-party services, e.g. Zapier, Pipedrive, or Calendly integrations.<\/span><\/p>\n<h2><b>For what purposes does Snov.io collect personal data?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">We collect personal data for various purposes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to support the functionality and safety of the platform<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to verify clients\u2019 reliability while paying and prevent any fraud<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to provide our services to clients and users, communicate with them, and solve any issues during the provision of services<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to develop and improve our platform<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to conduct marketing development activities, e.g. to send customised advertisements to clients<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">to fulfill the clients\u2019 and third-party data subjects\u2019 requests etc.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">You can find more information regarding our purposes of personal data processing in our <\/span><a href=\"https:\/\/snov.io\/privacy-policy\"><span style=\"font-weight: 400;\">Privacy Policy<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h2><b>How does Snov.io protect your personal data?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Snov.io uses many physical, organisational, and technical measures to protect your personal data.<\/span><\/p>\n<p><b>Organisational measures<\/b><span style=\"font-weight: 400;\"> include:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adoption of the <\/span><span style=\"font-weight: 400;\">Risk Management Policy, <\/span><span style=\"font-weight: 400;\">Vulnerability Disclosure Program, Information Security Policy, Privacy User Data Detection<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Establishing rules that allow us to promptly and efficiently respond to any threats to the integrity and security of personal data<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Limitation of access to personal data only to the defined number of persons<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Regular privacy trainings for the team members<\/span><\/li>\n<\/ul>\n<p><b>Physical measures <\/b><span style=\"font-weight: 400;\">include the following:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Security alarm system of the office<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Key-password access system for all team members<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Password-protection of devices involved in personal data processing<\/span><\/li>\n<\/ul>\n<p><b>Technical measures <\/b><span style=\"font-weight: 400;\">include the following<\/span><b>:<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Encryption and pseudonymisation of personal data<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Security authentification procedures for persons who access the personal data<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Firewalls, anti-virus, and anti-malware software<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Fraud prevention algorithms<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Regular security checks<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you have any other questions about Snov.io platform, don\u2019t hesitate to contact us at <\/span><a href=\"mailto:help@snov.io\"><span style=\"font-weight: 400;\">help@snov.io<\/span><\/a><span style=\"font-weight: 400;\"> or via live chat.\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>What personal data does Snov.io collect? We collect the following categories of personal data: contact information (name, address, email, phone) third-parties first and last names and corporate emails identifiers (IP address, browser type) payment information (account balance information, card type, last 4 digits of the card number, name of payment processor) messages and other information [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[620],"tags":[],"_links":{"self":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/9567"}],"collection":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/comments?post=9567"}],"version-history":[{"count":0,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/posts\/9567\/revisions"}],"wp:attachment":[{"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/media?parent=9567"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/categories?post=9567"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/snov.io\/knowledgebase\/wp-json\/wp\/v2\/tags?post=9567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}