In this article, you will find common reasons for issues you may be experiencing with LI Prospect Finder and solutions to them.
If you encounter problems with your LinkedIn extension or it suddenly stopped working, you’ve come to the right place.
Reason 1: Outdated extension version
As part of our commitment to bringing you the best experience with LI Prospect Finder, we’ve updated the extension, so starting from Nov 10, 2022, it’s old versions released before May 2022 will be disabled.
Detailed information about the termination of older versions is available here.
The notices about the upcoming termination of older versions have been sent twice to all our customers.
If you haven’t updated the extension, its version may have become outdated by now and is, therefore, no longer supported.
It only takes a couple of minutes to update LI Prospect Finder and get an improved version of the extension at no extra charge. This guide will walk you through the reinstallation process.
Reason 2: Internal technical issue
If you’re using an up-to-date extension but still have noticed it doesn’t work properly, there might be a technical issue that we can easily fix.
Please contact our customer care team via live chat or at help@snov.io and report about it.
We’ll be happy to hear your feedback and help with a solution.
We may need your browser’s console details to effectively troubleshoot the problem.
Find out how to retrieve error information from the console here.