1. What is a multichannel campaign?
Snov.io's Campaigns tool allows you to create automated sequences that combine emails and LinkedIn actions. You can personalize these sequences using variables and set up follow-ups based on specific conditions.
2. What is a recipient? How many prospects can I contact per day in Snov.io campaigns?
A recipient in Snov.io is any prospect who’s been added to a campaign. The number of prospects you can contact depends on the Unique recipients quota included in your pricing plan.
Contacting one prospect uses one recipient from your quota. After that, all follow-up emails and actions within the same billing period are free (they don’t charge additional recipients).
3. What metrics can I check in campaigns to track performance?
You can monitor your campaign's success by tracking key metrics, including the number of sent emails, open rates, click rates, and reply rates.
Read more about campaign statistics
4. How many emails can I send per day in Snov.io campaigns?
Snov.io allows you to send an unlimited number of follow-up emails to your prospects. However, the total number of emails you can send per day depends on the daily limits set by your email provider for your email account.
Read how to set daily limit for your email account.
5. How to add new recipients to an ongoing Active campaign? Will they start the sequence from the beginning?
As you add new prospects to a list associated with an active campaign, they will automatically enter a campaign and start the sequence from step one.
6. Can I set a daily sending limit for a specific campaign?
Yes. You can control the number of emails a campaign sends each day, as well as how many new recipients it contacts. To edit these limits, go to the Sending options step in your campaign settings. Then scroll down to the Advanced Settings section and switch on the toggle for the parameter you wish to enable. Read how to set daily limits in campaigns.
Additionally, you can set a daily sending limit for the email sender account used in the campaign. Read how to set daily limit for email account.
7. How can I send email campaigns through Snov.io? Do you offer SMTP services?
Snov.io sends campaign emails using your email provider’s servers. You can connect your own email accounts (from any provider) to send campaigns through Snov.io.
Learn how to connect your email account to Snov.io.
8. Does your email campaigns have unsubscribe link?
In your campaign emails, you can include an unsubscribe link that allows recipients to opt out.
Learn how to insert unsubscribe link here
9. Can I send any type of content to my prospects?
Your drip campaign may not be allowed to start if your email content touches on one of the following topics:
- Loan offers
- Selling contact lists, databases
- Online casinos promotion
- Adult-related content
- Free gift offers
If email content in your campaign is deemed inappropriate, suspicious, offensive, or otherwise violating GDPR, CAN-SPAM Act, CCPA etc., we reserve the right to stop your campaign until clarification.
10. How can I stop a campaign for a particular recipient or unsubscribe them?
To stop the sequence for a specific prospect, you can change the recipient status to Paused.
- Open Recipients tab on your campaign overview page
- Select a prospect
- Click Change status and select Paused
11. Can I schedule my email drip campaign to send only on weekdays?
Yes, you can set a schedule for your campaign depending on the best time to send emails and the recipient’s time zone. You can set the days (Mon-Sun) and time-zone specific time frames.
12. Do you support HTML email templates?
You can insert a pre-built HTML source code in the email campaign editor to send an email template you built with other services.
13. How can I send a follow-up after I get a response?
By default, email sequences stop after your prospect replies to you. You can continue communicating with them via your email client or from a prospect's profile in Snov.io.
Learn more about managing a prospect profile here
14. How to create an engaging email sequence?
You can add trigger elements that automatically send follow-ups based on recipient actions, helping you create more personalized and engaging email sequences.
Read how triggers work in email campaign
15. What are the ways I can track my campaign's performance?
Inbuilt tracking options allow you to monitor campaign statistics, including open rate, reply rate, click rate, unsubscribe rate, and bounce rate.
You can also start A/B testing campaigns to find out which email variants perform better.
Read how to create and start an A/B test
16. My campaign is Active but no emails are being sent. Is there something wrong?
Active means that your campaign was launched and is ready to start sending with a few exceptions: schedule and its timezone settings doesn't allow it to start, you've reached your daily sending limit, your email account has connection issues.