Cookies Policy

Last updated: March 27, 2026

Introduction

This Cookies Policy (“Policy”) is established by Snovio Inc. (“Company”, “we”, “us” or “our”) to inform the users of the processing we carry out in relation to your personal data or the personal data you provide us with through the use of cookies, local storage and session storage objects.

We use cookies, local storage and session storage objects on our website https://snov.io (“Website”), web/mobile application app Snov.io and API methods available by api.snov.io hostname (collectively the “Platform”) for the following purposes:

to recognize your device and save the actions you have previously made;

to register you as a unique user;

to analyze the users’ usage of the Platform to improve our services;

to prevent fraud;

to ensure the functionality of the Platform;

for marketing purposes as provided for in the description of the cookies;

for other purposes described in this Policy.

COOKIES, LOCAL STORAGE AND SESSION STORAGE OBJECTS OVERVIEW

Cookies

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements that are used to remember your preferences, browser, or device settings, which are relevant during and across Platform use and visits. The information does not always identify you, but it can give you a more personalized web experience.

Cookies by provider

There are two types of cookies divided in accordance with the category of provider, namely:

First-party cookies: cookies that are placed on the Platform by the host of the domain the user is visiting which We have put in.

Third-party cookies: cookies that are placed on the Platform by domains other than the one the user is visiting. As a variety of features necessary to ensure the personalized and convenient experience of the user may not be delivered by the Company itself, the third-party cookies are used.

We use both the first-party and third-party cookies.

Cookies by the period of expiry

The cookies also vary depending on the period of retention, namely:

Session cookies: these are the temporary cookies, which are deleted when a user closes their browser.

Persistent cookies: these cookies stay in one of your browser's subfolders until you delete them manually or your browser deletes them based on the duration period contained within the persistent cookie's file.

We use both the session and persistent cookies.

Local Storage and Session Storage Objects

Local storage and session storage objects are browser-based mechanisms that allow websites to store information directly on a user’s device to support Website functionality and improve the user experience. The information stored may not directly identify you, but it can be used to remember preferences, settings, and interactions across and during visits to the Platform.

Local Storage and Session Storage Objects by type

We may use the following browser storage technologies:

LocalStorage: a persistent storage mechanism that remains on the user’s device until it is manually deleted by the user or cleared through browser settings.

SessionStorage: a temporary storage mechanism that is limited to a single browser session or tab and is automatically deleted when the browser session ends.

Local storage and session storage objects are not automatically transmitted to the server with each request. Users may delete or block these storage objects through their browser settings or by clearing browsing data.

Local Storage and Session Storage Objects by period of expiry

We may use persistent local storage objects and temporary session storage objects to support the operation, performance, and user-preferred settings of the Platform:

Persistent local storage: stored on the user’s device until it is manually deleted or cleared through browser settings.

Temporary session storage: stored only for the duration of a browser session or tab and automatically deleted when the session ends.

Your choices

You have the right to choose whether to accept the particular cookies, local storage and session storage objects or not. However, they are an important part of how our Website works. Please be aware that if you choose to block or delete the particular cookies, local storage and session storage objects, some features of our Website may not function well or may become unavailable.

Most web browsers are by default set to accept cookies, local storage and session storage objects. To modify the settings of your browser, follow the instructions included in the following links:

Most web browsers collect fingerprint data according to their own practices and policies. We do not process such data and are not responsible for its collection and processing.

Please, bear in mind that this Policy DOES NOT cover the cookies provided by the third parties when you follow the links to any website other than our Website.

TYPES OF COOKIES, LOCAL STORAGE AND SESSION STORAGE OBJECTS, PURPOSES AND RETENTION

We use four main types of cookies, local storage and session storage objects, including those placed by the third-party services that appear on our Website:

Necessary: enable users to use the Website by providing basic functions, i.e. page navigation and access to secure areas of the website. The website cannot function properly without these cookies, local storage and session storage objects;

Preferential: enable our Website to remember choices that the user makes, i.e. language choices;

Statistical: help us to understand how users interact with our Website (e.g. page visits and page load speed) by collecting information anonymously to avoid your identification.

Marketing: these cookies, local storage and session storage objects are used to track the visitor’s interest in a particular product, measure the number of unique visits and recognize returning users, and deliver a targeted advertisement to users. These cookies, local storage and session storage objects are placed by us and selected third parties and enable adverts to be presented to you on third-party websites.

Legal grounds

We use cookies, local storage and session storage objects under GDPR, LGPD, CCPA and other applicable laws and regulations based on the following grounds:

consent of the user;
legitimate interest of the Company.

We collect the necessary and preferential cookies, local storage and session storage objects on a basis of our legitimate interest, namely:

to tailor the website for browser settings and provide other personalized features based on the user’s choice

to improve technical and information

to implement security measures, such as prevention the CSRF attacks;

to prevent any fraudulent actions or intervention of the malware;

to ensure the functionality of the website;

to define you as a unique user.

Necessary cookies, local storage and session storage objects are always active.

Preferential cookies, local storage and session storage objects are off unless the user chooses to change the language or access the chat service. In this case, the preferential cookies turn on automatically to ensure the request of the user.

Other cookies, local storage and session storage objects, namely the statistical and marketing, are used only on a basis of the user’s consent.

The following table sets out the different categories of cookies we use and the purposes for which we use them.

Necessary cookies, local storage and session storage objects (25)

COOKIE NAME	PROVIDER	PURPOSE	TYPE	RETENTION
CookieConsent	snov.io	Stores the user's cookie consent state for the current domain	Cookie	1 year
PHPSESSID	snov.io	Preserves user session state across page requests.	Cookie	Session
Crisp-client%2Fsession %2F#GUID#	Crisp chat	Cookie is set for visitors who wish to use the online chat service. Without this cookie turned on, website users will not be able to access the chat service.	Cookie	6 months
XSRF-TOKEN	snov.io	Used to prevent the CSRF attacks	Cookie	8 hours
product_id	Fast spring	Used by contractor to configure the pricing packages settings	Cookie	Session
CookieConsentBulkSetting-a8435699-0a92-4c0a-aa68-a60da9dcee19	consentcdn.cookiebot.com	A local storage item employed by the Cookiebot Consent Management Platform (CMP) for managing Cross-domain Consent Sharing. This feature allows for consent to be shared across multiple websites or subdomains.	Local Storage	Persistent
customFields	snov.io	Used to persist user-defined data, configurations, or UI state across browser sessions.	Local Storage	Persistent
userTimezones	snov.io	A web browser mechanism used to store a user's time zone preferences locally.	Local Storage	Persistent
ai-studio-account-first-visit_#	app.snov.io	Used to determine whether a user is opening AI Studio functionality for the first time.	Local Storage	Persistent
ai-studio-first-visit_#	app.snov.io	Used to determine whether a user is opening AI Studio functionality for the first time.	Local Storage	Persistent
awswaf_session_storage	cookiebot.com	Ensures visitor browsing-security by preventing cross-site request forgery. This object is essential for the security of the website and visitor.	Local Storage	Persistent
awswaf_token_refresh_timestamp	cookiebot.com	Used to distinguish between humans and bots.	Local Storage	Persistent
countriesAndIndustries	app.snov.io	An internal library used to assist with searching. Stores filtering options.	Local Storage	Persistent
crisp-client/session/a8acb4a0-a13f-4d09-b433-ea92cabf4252	crisp.chat	Used for managing user interactions and data within the Crisp live chat platform.	Local Storage	Persistent
crisp-client/session/a8acb4a0-a13f-4d09-b433-ea92cabf4252:e	crisp.chat	Used for managing user interactions and data within the Crisp live chat platform.	Local Storage	Persistent
currencyList	crisp.chat	An internal library used to store information surrounding available currencies. Used to assist with searching.	Local Storage	Persistent
id_page:::/#	app.snov.io	Stores a unique value assigned to each page within the web application the user visited.	Local Storage	Persistent
is_linkedin_search_visited_amplitude_event_sent	app.snov.io	Indicates whether a specific LinkedIn search–related event has already been sent to the Amplitude analytics service, to prevent duplicate event tracking.	Local Storage	Persistent
li_account_first_visit_closed	app.snov.io	Indicates whether the user has closed the “first visit” informational or onboarding prompt related to a service, so that the message is not shown again on subsequent visits.	Local Storage	Persistent
p_convers#:::/	app.snov.io	Stores a persistent identifier used for conversion or event tracking to associate a specific user interaction with a predefined conversion configuration.	Session Storage	Persistent
HMACCOUNT	app.snov.io	Used internally to collect data on visitor behavior and devices.	Session Storage	Session
Hm_lpvt_#	app.snov.io	Used for activity tracking during login.	Session Storage	Session
Hm_unsent_#	app.snov.io	Used for temporarily storing unsent analytics or tracking events before they are transmitted to the analytics service. Ensures that user interactions or events are not lost if the connection is delayed or interrupted.	Session Storage	Session
isRequestedCookieSnovTrackingId	app.snov.io	Used for managing cookie tracking consistently during authentication.	Session Storage	Session
step-completed-6-#	app.snov.io	Used for tracking whether the user has completed a specific step in a login flow. Controls progress indicators or step completion messages.	Session Storage	Session

Preferential cookies, local storage and session storage objects (11)

COOKIE NAME	PROVIDER	PURPOSE		RETENTION
Crisp-client%2Fsession %2F#GUID#	snov.io	Identifies the user across devices and visits, in order to optimize the chat-box function on the website.	Cookie	1 day
lang	snov.io	Contains the user's browser language. Is sent with every request.	Cookie	5 years
pll_language	snov.io	This cookie is used to determine the preferred language of the visitor and sets the language accordingly on the website, if possible.	Cookie	1 year
crisp-client /domain-detect/#	Crisp chat	Cookie is set for visitors who wish to use the online chat service. Without this cookie turned on, website users will not be able to access the chat service.	Cookie	Session
websiteLanguage	snov.io	Set upon user's manual language change to switch page language and prevent browser-based redirection.	Cookie	30 days
browserAcceptedLanguage	snov.io	Set if there is no websiteLanguage cookie and there is no ?lang= parameter in the page URL. Used for switching the language of the page to the desired language set in the browser.	Cookie	30 days
appLocale	applocale.dev	Used to determine and set preferred language settings.	Local Storage	Persistent
search-options	app.snov.io	Stores user preferences for search parameters.	Local Storage	Persistent
step-congrats-4-#	app.snov.io	Used for tracking whether the user has completed specific tutorial or onboarding steps.	Local Storage	Persistent
step-congrats-5-#	app.snov.io	Used for tracking whether the user has completed specific tutorial or onboarding steps.	Local Storage	Persistent
user-tags	app.snov.io	Used for storing user selections or classifications and improving content organisation or personalisation during the session.	Local Storage	Persistent

Statistics cookies, local storage and session storage objects (41)

COOKIE NAME	PROVIDER	PURPOSE		RETENTION
_ga	snov.io	Registers a unique ID that is used to generate statistical data on how the user exploits the website.	Cookie	2 years
_ga_#	snov.io	Used by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.	Cookie	2 years
_gat	snov.io	Used by Google Analytics to throttle request rate	Cookie	1 day
_gd#	snov.io	Used to identify user sessions and to collect data on how the user uses the website.	Cookie	Session
_gid	snov.io	Registers a unique ID that is used to generate statistical data on how the user exploits the website.	Cookie	1 day
Session InProgress	snov.io	This cookie is used for assigning the user an ID, so the user does not get registered twice by double-clicking.	Cookie	Session
first-time-visitor	snov.io	Registers a unique user ID that is used to measure the number of unique visits and recognise returning users.	Cookie	Session
provesrc. first-time-visitor	snov.io	Unique user ID that recognizes the user on returning visits.	Cookie	Persistent
provesrc.x-ps-first	snov.io	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Cookie	Persistent
ps5c77f6916f75591130a2b7dc	google.com	Used by contractor to show the number of registrations	Cookie	18 days
_gaexp	google.com	Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.	Cookie	3 months
snovTrackingId	snov.io	Collects statistics on the visitor's visits to the website, such as the number of visits, average time spent on the website, and what pages have been read	Cookie	5 years
img/pix.png	snov.io	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.	Cookie	Session
tz	snov.io	Tracks the user’s timezone	Cookie	Persistent
ajs_anonymous_id	demo.arcade.software	Enables anonymous user tracking for analytics and performance improvement, before users identify themselves.	Cookie	1 year
v_save:::/#	snov.io	Used to track whether a particular section, setting, or feature has been viewed, interacted with, or initialised.	Local Storage	Persistent
topicsLastReferenceTime	snov.io	Used for storing the timestamp of the last time the user viewed or interacted with a topic or content section.	Local Storage	Persistent
boostersViewsMap	cdn.announcekit.app	Used for tracking which UI elements or prompts the user has seen and how many times.	Local Storage	Persistent
country_code:::/	a.plerdy.com	Used to determine the preferred country setting selected by the visitor.	Local Storage	Persistent
form_was_closed_to_button:::/	a.plerdy.com	Records whether a user has closed pop-up forms or check-boxes on a website.	Local Storage	Persistent
_site_hash_code:::/	a.plerdy.com	A persistent local storage key to track user interactions and behavior on a website.	Local Storage	Persistent
_suid:::/	a.plerdy.com	Used for storing a client-side identifier for a user session or temporary user context. Maintains session continuity, tracks interactions within a session	Local Storage	Persistent
in_p:::/	a.plerdy.com	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Local Storage	Persistent
ip:::/	a.plerdy.com	Assigns a specific ID to the visitor. This allows the website to determine the number of specific user-visits for analysis and statistics.	Local Storage	Persistent
loadConverssion:::/	a.plerdy.com	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Local Storage	Persistent
plerdy_marker_30:::/	a.plerdy.com	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Local Storage	Persistent
plerdy_marker_first_visit:::/	a.plerdy.com	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Local Storage	Persistent
plerdy_referal:::/	a.plerdy.com	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Local Storage	Persistent
plerdy_ts:::/	a.plerdy.com	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Local Storage	Persistent
plerdy_utm_campaign:::/	a.plerdy.com	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Local Storage	Persistent
plerdy_utm_medium:::/	a.plerdy.com	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Local Storage	Persistent
plerdy_utm_source:::/	a.plerdy.com	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Local Storage	Persistent
rp:::/	a.plerdy.com	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Local Storage	Persistent
sesNamePuserSes:::/	a.plerdy.com	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Local Storage	Persistent
session_plerdy_v:::/	cdn.announcekit.app	Registers statistical data on users' behaviour on the website. Used for internal analytics by the website operator.	Local Storage	Persistent
beacon_sid	cdn.announcekit.app	Used for storing a session identifier for client-side telemetry or event tracking.	Local Storage	Persistent
AMP_unsent_dad041948a	app.snov.io	Used by the analytics/tracking library to store one or more unsent measurement or event payloads associated with a specific analytics configuration or session.	Local Storage	Persistent
Hm_lvt_#	baidu.com	A "Local Visitor Tracking" (lvt) object. It stores information about the time a visitor first arrived at a website to track visitor behavior and session data.	Local Storage	Persistent
completed_arcades_ids	demo.arcade.software	Enables anonymous user tracking for analytics and performance improvement, before users identify themselves.	Local Storage	Persistent
stopCollectClicks:::/	app.snov.io	Used for temporarily stopping the collection of click events on the site.	Local Storage	Persistent
_cltk	microsoft.com	Used to track user's behavior and page views within one browsing session, generate statistics, understand user flow, and optimize site content.	Session Storage	Session

Marketing cookies, local storage and session storage objects (28)

COOKIE NAME	PROVIDER	PURPOSE		RETENTION
__fbp	snov.io	Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers.	Cookie	3 months
_gcl_au	snov.io	Used by Google AdSense for experimenting with advertisement efficiency across websites using their services.	Cookie	3 months
ads/ga-audiences	google.com	Used by Google AdWords to re-engage users that are likely to convert to clients based on the user's online behaviour across websites.	Cookie	Session
fr	facebook.com	Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers.	Cookie	3 months
IDE	doubleclick.net	Used by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and presenting targeted ads to the user.	Cookie	1 year
pagead/1p-user-list/#	google.com	Tracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for the measurement of advertisement efforts and facilitates payment of referral fees between websites.	Cookie	Session
pagead/landing	google.com	Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement.	Cookie	Session
pagead/landing	doubleclick.net	Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement.	Cookie	Session
provesrc.xuuid	snov.io	Tracks the conversion rate between the user and the advertisement banners on the website - This serves to optimize the relevance of the advertisements on the website.	Cookie	Persistent
test_cookie	doubleclick.net	Used to check if the user's browser supports cookies.	Cookie	1 day
tr	facebook.com	Used by Facebook to deliver a series of advertisement products such as real-time bidding from third-party advertisers.	Cookie	Session
provesrc.analytics. 5c79470df7bc031137cace86.view	snov.io	Used to convert sales rate; to collect impressions, clicks, engaged users.	Cookie	Persistent
provesrc.analytics. 5e0e12f82afcba2a8ca62305.view	snov.io	Used to convert sales rate; to collect impressions, clicks, engaged users.	Cookie	Persistent
provesrc.analytics. 5e0e14288dee512a7d4516c1.view	snov.io	Used to convert sales rate; to collect impressions, clicks, engaged users.	Cookie	Persistent
provesrc.engaged-visitor	snov.io	Used to convert sales rate; to collect impressions, clicks, engaged users.	Cookie	Persistent
provesrc.events-form-conversions	snov.io	Used to convert sales rate; to collect impressions, clicks, engaged users.	Cookie	Persistent
userId	google.com	Used by Google Analytics to measure the details of transaction	Cookie	14 days
_fprom_track	google.com	Tracks referral program registrations	Cookie	Persistent
psuid	provesrc.com	Collects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products.	Cookie	4 hours 20 minutes
_fprom_code	firstpromoter.com	An affiliate reference code. Tracks the visitor's id when visiting the site via a referral link.	Cookie	2 months 29 days
_fprom_signup	firstpromoter.com	Tracks the visitor's id when signing up via a referral link.	Cookie	2 months 29 days
_reb2buid	snov.io	User tracking and identification, may be utilized in marketing or analytics to understand user interaction with the website.	Local Storage	Persistent
lastExternalReferrer	snov.io	Detects how the user reached the website by registering their last URL-address.	Local Storage	Persistent
lastExternalReferrerTime	snov.io	Detects how the user reached the website by registering their last URL-address.	Local Storage	Persistent
wistia	wistia.com	Used to store performed actions on the website.	Local Storage	Persistent
wistia-video-progress-#	wistia.com	Used to track the progress of embedded videos, such as where a user stopped watching.	Local Storage	Persistent
_gcl_ls	ads.google.com	Used by Google AdSense to understand user interaction with the website by generating analytical data.	Local Storage	Persistent
queryParameters	google.com	Stores URL query parameters related to user acquisition and signup attribution.	Local Storage	Persistent

CONTACT INFORMATION

This Cookies Policy is part of our Privacy Policy. If you have any questions about our use of cookies or your personal information, please review our Privacy Policy or contact us directly:

Snovio Inc.

220 East 23rd Street, 5th Floor, Office 500, New York, NY, 10010 USA

https://snov.io

(+1) 347 705 0819

help@snov.io

If you have a question related to this Cookies Policy, our processing activities, or your data subject rights under GDPR, CCPA, LGPD, and other applicable laws, you can contact our Data Protection Officer directly using the following details:

External Data Protection Officer
Privacity GmbH
Germany, Hamburg,
Neuer Wall 50, 20354
Email: snovio_dpo@snov.io