Cookies Policy

Last updated: May 12, 2021

Introduction

This Cookies Policy (“Policy”) is established by Snovio Inc. (“Company”, “we”, “us” or “our) to inform the users of the processing we carry out in relation to your personal data or the personal data you provide us with through the use of cookies.

We use cookies on our website https://snov.io (“Website”), web/mobile application app Snov.io and API methods available by api.snov.io hostname (collectively the “Platform”) for the following purposes:

To recognize your device and save the actions you have previously made;
To register you as a unique user;
To analyse the users’ usage of the Platform to improve our services;
To prevent fraud;
To ensure the functionality of the Platform;
Marketing purposes as provided for in the description of the cookies.
Cookies Overview

Cookies are small text files that are stored on your browser or device by websites, apps, online media, and advertisements that are used to remember your preferences, browser, or device settings which are relevant during and across Platform use and visits. The information does not always may identify you, but it can give you a more personalised web experience.

Cookies by provider

There are two types of cookies divided in accordance with the category of provider, namely:

First-party cookies: cookies that are placed on the Platform by the host of the domain the user is visiting which We have put in.
Third-party cookies: cookies that are placed on the Platform by the domains other than the one the user is visiting. As a variety of features necessary to ensure the personalised and convenient experience of the user may not be delivered by Company itself, the third-party cookies are used.

We use both the first-party and third-party cookies.

Cookies by period of expiry

The cookies also vary depending on the period of retention, namely:

Session cookies: these are the temporary cookies, which are deleted when you leave the Platform.
Persistent cookies: these cookies stay in one of your browser's subfolders until you delete them manually or your browser deletes them based on the duration period contained within the persistent cookie's file.

We use both the session and persistent cookies.

Your choices

You have the right to choose whether to accept the particular cookies or not. However, cookies are an important part of how our website works. Please be aware that if you choose to block or delete the particular cookies, some features of our website may not function well or may become unavailable.

Most web browsers are by default set to accept cookies. However, you can still choose to set your browser to block or delete cookies. To modify the settings of your browser, follow the instructions included in the following links:

The list of third party’s cookies providers is not exclusive and it might change from time to time in course with our activity.

Most web browsers collect fingerprint data according to its own practices and policies. We do not process such data and are not responsible for its collection and processing.

Also, this Policy provides the list of cookies collected by our contractors by means of the Platform. We do not process such cookies. If you have any questions or requests regarding such cookies, you should address them to the respective contractor.

Please, bear in mind that this policy DOES NOT cover the cookies provided by the third parties when you follow the links to any website other than our Website.

Types of Cookies, Purposes and Retention

We use four main types of cookies, including those placed by the third-party services that appear on our Website:

Necessary: enable users to use the website by providing basic functions, i.e. page navigation and access to secure areas of the website. The website cannot function properly without these cookies;
Preferential: enable our website to remember choices that the user makes, i.e. language choices;
Statistical: help us to understand how users interact with our website (e.g. page visits and page load speed) by collecting information anonymously to avoid your identification.
Marketing: these cookies are used to track the visitor’s interest of a particular product, to measure the number of unique visits and recognise returning users and to deliver a targeted advertisement to users. These cookies are placed by us and selected third parties and enable adverts to be presented to you on third party websites.

For marketing purposes, we use:

Google AdWords advertising platform to re-engage users that are likely to convert to clients based on the user's online behaviour across websites. For more information on Google AdWords privacy practices, please click here.
Google DoubleClick Digital Marketing to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user. For more information on Google DoubleClick Digital Marketing privacy practices, please click here.
Facebook pixels and other technologies provided by it to deliver a series of advertisement products such as real time bidding from third party advertisers. For more information on Facebook pixels privacy practices, please click here.

IMPORTANT:cookies specified hereunder allow us to identify the natural person only when the account of such person is registered on the Platform. In case the person deleted its account on the Platform, we are no longer able to identify such person using the cookies related to him.

Legal grounds

We use cookies under the article 6 of the GDPR (article 7 of the LGPD) based on the following grounds:

  1. consent of the user;
  2. legitimate interest of the Company.

We collect the necessary and preferential cookies on a basis of our legitimate interest, namely:

to tailor the website for browser settings and provide other personalised features based on user’s choice;
to improve technical and information
security measures of the Company;
to prevent any fraudulent actions or intervention of the malware;
to ensure the functionality of the website;
to recognize your device and settings;
to define you as a unique user.

Necessary cookies are always active.

Preferential cookies are off unless the user chooses to change the language. In this case the preferential cookies turn on automatically to ensure the request of the user.

Other cookies, namely the statistical and marketing cookies, are used only on a basis of the user’s consent of the user.

The following table sets out the different categories of cookies we use and the purposes for which we use them.

Category: Necessary (1)

COOKIE NAMEPROVIDERTYPEPURPOSERETENTION
PHPSESSIDsnov.ioHTTPPreserves user session state across page requests.Session

Category: Preferences (2)

COOKIE NAMEPROVIDERTYPEPURPOSERETENTION
crisp-client% 2Fsocket% 2F#GUID#snov.ioHTTPIdentifies the user across devices and visits, in order to optimize the chat-box function on the website.1 day
langsnov.ioContains the user's browser language. Is sent with every request.5 years

Category: Statistics (17)

COOKIE NAMEPROVIDERTYPEPURPOSERETENTION
_gasnov.ioHTTPRegisters a unique ID that is used to generate statistical data on how the user exploits the website.2 years
_ga_#snov.ioHTTPUsed by Google Analytics to collect data on the number of times a user has visited the website as well as dates for the first and most recent visit.2 years
_gatsnov.ioHTTPUsed by Google Analytics to throttle request rate1 day
_gd#snov.ioHTTPUnclassifiedSession
_gidsnov.ioHTTPRegisters a unique ID that is used to generate statistical data on how the user exploits the website.1 day
_hj Absolute Session InProgresssnov.ioHTTPThis cookie is used to count how many times a website has been visited by different users - this is done by assigning the user an ID, so the user does not get registered twice.1 day
_hj FirstSeensnov.ioHTTPThis cookie is used to determine if the user has visited the website before, or if it is a new user on the website.1 day
_hjidsnov.ioHTTPSets a unique ID for the session. This allows the website to obtain data on user behaviour for statistical purposes.1 year
_hjidsnov.ioHTMLSets a unique ID for the session. This allows the website to obtain data on user behaviour for statistical purposes.Persistent1
_hj Lncluded InSession Samplesnov.ioHTTPRegisters data on users' website-behaviour. This is used for internal analysis and website optimization.1 day
first-time-visitorsnov.ioHTMLRegisters a unique user ID that is used to measure the number of unique visits and recognise returning users.Session
provesrc.first-time-visitorsnov.ioHTMLUnique user ID that recognizes the user on returning visits.Persistent
provesrc.x-ps - firstsnov.ioHTMLRegisters statistical data on users' behaviour on the website. Used for internal analytics by the website operator.Persistent
tokensnov.ioHTMLUsed to remember the particular user during the log in. It is used in conjunction with ‘selector’ cookie.14 days
selectorsnov.ioHTMLUsed to remember the particular user during the log in. It is used in conjunction with ‘token’ cookie14 days
tzsnov.ioHTMLTracks the user’s timezone duringPersistent
XSRF-TOKENsnov.ioHTTPUsed to prevent the CSRF attacks8 hours

1“Persistent” means the particular cookie is stored for the entire period while the user’s account is registered on the Platform.

Category: Marketing (23)

COOKIE NAMEPROVIDERTYPEPURPOSERETENTION
__fbpsnov.ioHTTPUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.3 months
_gcl_ausnov.ioHTTPUsed by Google AdSense for experimenting with advertisement efficiency across websites using their services.3 months
ads/ga-audiencesgoogle.comPixelUsed by Google AdWords to re-engage users that are likely to convert to clients based on the user's online behaviour across websites.Session
ATNatdmt.comHTTPTargets ads based on behavioural profiling and geographical location.2 years
frfacebook.comHTTPUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.3 months
IDEdoubleclick.netHTTPUsed by Google DoubleClick to register and report the website user's actions after viewing or clicking one of the advertiser's ads with the purpose of measuring the efficacy of an ad and to present targeted ads to the user.1 year
pagead/1p-user-list/#google.comPixelTracks if the user has shown interest in specific products or events across multiple websites and detects how the user navigates between sites. This is used for measurement of advertisement efforts and facilitates payment of referral-fees between websites.Session
provesrc.getSession Storagesnov.ioHTMLTracks the conversion rate between the user and the advertisement banners on the website - This serves to optimise the relevance of the advertisements on the website.Persistent
provesrc.visitssnov.ioHTMLRegisters a unique ID that identifies the user's device during return visits. Used for conversion tracking and to measure the efficacy of online ads.Persistent
provesrc.xuuidsnov.ioHTMLTracks the conversion rate between the user and the advertisement banners on the website - This serves to optimise the relevance of the advertisements on the website.Persistent
test_cookiedoubleclick.netHTMLUsed to check if the user's browser supports cookies.1 day
trfacebook.comPixelUsed by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.Session
provesrc.analytics.5c79470 df7bc031137cace86.viewsnov.ioHTMLUsed to convert sales rate; to collect impressions, clicks, engaged users.Persistent
provesrc.analytics.5c7d3489768 a966204f57903.viewsnov.ioHTMLUsed to convert sales rate; to collect impressions, clicks, engaged users.Persistent
provesrc.analytics.5e0e12f82 afcba2a8ca62305.viewsnov.ioHTMLUsed to convert sales rate; to collect impressions, clicks, engaged users.Persistent
provesrc.analytics.5e0e14288 dee512a7d4516c1.viewsnov.ioHTMLUsed to convert sales rate; to collect impressions, clicks, engaged users.Persistent
provesrc.engaged-visitorsnov.ioHTMLUsed to convert sales rate; to collect impressions, clicks, engaged users.Persistent
provesrc.events-form-conversionssnov.ioHTMLUsed to convert sales rate; to collect impressions, clicks, engaged users.Persistent
ps-goalssnov.ioHTMLUsed to measure goal analytics (for tracking ROI and conversions in ProveSource)7 days
userIdgoogle.comHTMLUsed by Google Analytics to measure the details of transaction14 days
_fprom_trackgoogle.comHTMLTracks referral program registrationsPersistent

Category: Third-party cookies (12)

Our partners and contractors may use the Platform to land their scripts and cookies for their own purposes. All such cookies and scripts are listed in the table below.

You may use your browser settings to deactivate, block or delete any of such cookies via your browser’s settings. Instructions in this regard are provided in the Your choices section.

COOKIE NAMECONTRACTORPURPOSERETENTION
product_idFast springUsed by contractor to configure the pricing packages settingsSession
crisp-client/domain-detect/#Crisp chatTo be clarified with the contractorTo be clarified with the contractor
Crisp-client%2Fsession %2F#GUID#Crisp chatTo be clarified with the contractor6 months
crisp-client /domain-detect/#Crisp chatTo be clarified with the contractorSession
_gaexpGoogle AnalyticsTo be clarified with the contractorTo be clarified with the contractor
_opt_utmcGoogle AnalyticsSaves the last utm_campaign query parameter1 day
ps5c77f6916 f755911 30a2b7dcGoogle AnalyticsUsed by contractor to show the number of registrations1 day
ps5c77f6916 f755911 30a2b7dcGoogle AnalyticsUsed by contractor to show the number of registrations10 days
_hjIncludedInSamplHotjarTo be clarified with the contractorTo be clarified with the contractor
_hjDonePollsHotjarTo be clarified with the contractorTo be clarified with the contractor
_fprom_codeFirstPromoterTo be clarified with the contractorTo be clarified with the contractor
_fprom_signupFirstPromoterTo be clarified with the contractorTo be clarified with the contractor
psuidProveSourceCollects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform used by website owners for promoting events or products.To be clarified with the contractor
psuidProveSourceCollects information on user preferences and/or interaction with web-campaign content - This is used on CRM-campaign-platform sed by website owners for promoting events or products.To be clarified with the contractor

This Cookies Policy is part of our Privacy Policy. If you have any questions about our use of cookies or your personal information, please review our Privacy Policy or contact us directly:

Snovio Inc.

220 East 23rd Street, 5th Floor, Office 500, New York, NY, 10010 USA

https://snov.io

(+1) 347 705 0819

help@snov.io