This page describes Snovio’s practices regarding the collection, use and disclosure of the information we collect from and about you when you use Snovio’s services. Data is collected by Snovio Inc of 220 East 23rd Street, 5th Floor, Office 500, New York, NY, 10010. Any references to ‘we’, ‘our’ or ‘us’ in this policy should be read as references to Snovio ltd.
When you register for our service we may collect your name or company name, email address (we capture this information at any snov.io domain when you fill in a sign-up form). We require this to allow access to content you have paid for or to get access to your free or paid account. We also use this information to create such account.
Our payment processor Avangate, only upon a purchase, may collect your address, location, email address, telephone number, credit or debit card number and its expiry date. Snovio ltd does not store your payment information.
We do not store incoming emails from your Gmail account. In case of a new email in your Inbox, we analyze it using automated algorithms and record only the results of the analysis to provide accurate campaign functioning, campaign statistics, and operability of the Remind Me feature in case the sent email receives no reply.
We do not access your Sent emails through your Gmail account.
We use access to draft sending in your Gmail account to ensure the operability of the Send Later feature.
We can add a tracking pixel to the body of emails sent through our service to track email opens and edit links in your emails to track link clicks. We use data acquired through these tracking methods to maintain email campaign operability and provide campaign reports.
You can revoke Snovio’s access to your Gmail account in the settings page of your Snovio account or here. If you decide to do so, we will lose access to your Gmail account and will no longer be able to provide you campaign sending services through Gmail API or implement Send Later and Remind Me features with Snovio Email Tracker.
We delete all data collected from your Gmail account upon request.
We do not share or pass data to any third parties under any circumstances. We can only give access to data to authorized authorities upon lawfully authorized request or in cases of emergency.
We do not knowingly collect or solicit personal information from anyone under the legal age (according to your jurisdiction). If you are under the legal age (according to your jurisdiction), please do not attempt to register for our services or install Snovio Chrome extension without verification of parental consent.
If we learn that we have collected personal information from anyone under the legal age (according to the user’s jurisdiction), we will delete that information as quickly as possible. If you believe that anyone under the legal age (according to the user’s jurisdiction) has provided us with personal information, please contact us at firstname.lastname@example.org.
We collect information when you register on our website (snov.io including snov.io subdomains like app.snov.io) , use service features, or pay for premium services. In addition we collect your browsing history but only when Snovio chrome extension is being used like when you open Snovio extension it sends website URL you currently viewing to your own Snovio account at this URL . This browsing history is never shared with any third party and may be deleted upon request.
Cookies are text files stored on your device which allow us to track and identify our visitors, their usage of the site and website preferences. You can configure your device not to accept our cookies if you wish, although certain features of our site may not work if you do this.
We use this information to process your registration, provide our service, provide statements of account and communicate with you on any matter relating to your account and the provision of our service in general. Snovio’s Chrome browser extension lets you use our services directly through your browser. While you use the browser extension, it collects the domain names visited in an anonymized fashion (refer to “2. When do we collect information?” section). We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us further develop and improve our service. These statistics will not include any information which can be used to identify you. We may also wish to provide you with information about special offers related to our service or any other service or products which we think may be of interest to you. If you would rather not receive this information, you can always opt out. We will use all reasonable efforts to safeguard your personal information, but you should be aware that the Internet is not secure and so we cannot guarantee the security or integrity of any personal information transferred from or to you through your use of this service.
All data is encrypted via SSL/TLS when transmitted from Snovio servers to Snovio Chrome extension and vice versa.
220 East 23rd Street
5th Floor, Office 500
New York, NY
Last updated: June 8, 2018