Snov.io (“Company”) is a Company based in the US. The Company provides a sourcing, lead generation and sales automation service Platform from its website and web application by means of Snov.io and third-party crowdsourcing (“decentralized”) data collection methods. The Company’s Platform will connect User/s (the “Data Contributor/s”) with prospective Customers by building B2B communication by finding prospective businesses and reaching out to them as it acts as an email permutator. The service is purely business marketing communication and the User/s of the website or application will be able to register for a free trial. User/s as Data Contributor/s will be involved in the collection and updating of B2B data. As Data Contributor/s they will be able to lead search the database using a variety of criteria depending on their business needs. After the free trial period the Data Contributors may decide whether to cancel the service or continue using the service by registering for the premium service against payment.
The terms "Controller", "Processor", "Data Subject", "Personal Data", "Personal Data Breach", "Processing" and "Supervisory Authority" shall have the same meaning as in the GDPR.
This Policy applies to Users, Data Contributors, and recipients of B2B contacts of:
The above is to be construed together as the “Platform” which includes all its content, services and products offered on or through the Platform.
By accessing and/or using the Platform, you are accepting and consenting to the practices as described in this Policy whereby we explain:
Under this Policy and depending on the context of the service we provide, Snov.io may be acting as a data “Controller” or as a data “Processor” of your personal data.
Information we may collect:
Snovio is able to integrate with the user's Gmail account to let users send emails via Gmail API. The service integrates into Gmail and needs to connect with your Google account. The only information we store is the email address of the Gmail account you have connected to our service, the access token, and identifiers for drafts and messages sent through the campaign. We use this information only to provide you with the following services:
We do not store incoming emails from your Gmail account. In case of a new email in your Inbox, we analyze it using automated algorithms and record only the results of the analysis to provide accurate campaign functioning, campaign statistics, and operability of the “Remind Me” feature in case the sent email receives no reply.
We do not access your Sent emails through your Gmail account.
We use access to draft sending in your Gmail account to ensure the operability of the “Send Later” feature.
We can add a tracking pixel to the body of emails sent through our service to track email opens and edit links in your emails to track link clicks. We use data acquired through these tracking methods to maintain email campaign operability and provide campaign reports.
You can revoke Snov.io’s access to your Gmail account in the settings page of your Snov.io account here or by uninstalling Snov.io Email Tracker extension from your browser. If you decide to do so, we will lose access to your Gmail account and will no longer be able to provide you campaign sending services through Gmail API or implement Send Later and Remind Me features with Snov.io Email Tracker.
We delete all data collected from your Gmail account upon request.
We do not share or pass data to any third parties under any circumstances
Extension may require authorization in our web application (app.snov.io). User's Personal Data while registering is described in the Section “How Snov.io uses your Personal Data”. Additionally, to use the Send Later and Remind Me features you must allow Snov.io to access your Google account. You can learn more about how Snov.io uses your Google data above.
Users can send emails through their usual Gmail interface and Snov.io Email Tracker extension will provide tracking information. We’ll let the users know if we think their emails have been opened and how many times.
We store the subject and identification numbers of emails for the open notifications only. We are using it for tracking, as well as the Send Later and Remind Me features.
To use the extension, you need to be registered at and logged into app.snov.io. User's personal data while registering is described in the Section “How Snov.io uses your Personal Data”.
Upon User request, extension can collect personal information such as email addresses and business profiles from publicly available sources. Handling and storing of this information occur only at the request of the User. This data is stored in our database and could be found through a search inside the platform. If you do not want your Personal Data to be included as part of our service, you may opt out by contacting us at firstname.lastname@example.org or opt out from all mailing lists on the Platform through this form.
To use the extension, you need to be registered at and logged into app.snov.io. User's Personal Data while registering is described in the Section “How Snov.io uses your Personal Data”.
Extension can collect email addresses from the websites you visit.
We store the data only upon the user's request, and only if the user clicks the "Save" button. We can use these email addresses to replenish our internal database, and they can be found through a search inside the platform.
To use the extension, you don't need to be registered at or logged into app.snov.io. We collect the following data: Information about websites using specific web technologies (non-personal data). We only store domains from visited websites to help us provide a better user experience.
We collect your e-mail address, IP, location and country to:
We may collect data automatically:
Should we decide to process your Personal Data for any other uses not specified in this Policy, we commit ourselves to informing you at the point when we are to collect your Personal Data.
Snov.io will only send you direct marketing communications where you have explicitly consented to receive them. You can opt-out of receiving direct marketing communications from us by following the unsubscribe instructions which are included in the e-mail you receive. Alternatively, you can always send us an e-mail to Customer service at email@example.com.
The legal basis for which we act as Controllers as stipulated in the General Data Protection Regulation 2016/679 (GDPR) is follows:
Disclosure of your Personal Data is limited to employees of Snov.io who within reasonable parameters need to process such information as described hereunder. In the meantime, we commit ourselves to:
We may disclose your Personal Data to the following third parties:
Snov.io commits itself to:
We may also disclose your Personal Data to comply with any legal obligation or to enforce our Terms and Conditions, to protect rights, property and safety of our Customers and to safeguard against fraud.
The security of your information is important for Snov.io and we have implemented administrative, technical and physical safeguards designed to protect Personal Data against theft or misuse. Unfortunately, no system can guarantee complete security of your information. Therefore, your use of the services and communication with us is at your own risk. You are responsible to protect your Username(s) and passwords and for the security of information that you transmit to us over the internet.
The Platform may contain links to other websites or services. Please note that these websites and services may have their own privacy policies. We do not accept any responsibility or liability for the policies of any third parties. You are encouraged to check the applicable policies before you use or submit any Personal Data to such websites or services.
If Snov.io processes your Personal Data on behalf of or at the direction of one of our Data Contributors, you should first direct your concern to the Data Contributor for assistance regarding modifying, correction of your Personal Data as described in the section titled, “Snov.io as the Data Processor” of this Policy.
GDPR gives you the right to access and request a correction of Personal Data held about you. Please note that access requests may be subject to a nominal fee to meet administrative costs. If you want to access and correct your Personal Data as a registered Customer, you can access your profile and rectify the information provided at any time. You can always contact us at firstname.lastname@example.org and we shall help you with the changes.
If Snov.io processes your Personal Data on behalf of or at the direction of one of our Data Contributors, you should first direct your concern to the Data Contributor for assistance regarding deleting your Personal Data as described in the section titled, “Snov.io as the Data Processor” of this Policy.
Under GDPR you have a right to request deletion of Personal Data we hold about you and we have the obligation to erase your Personal Data, where:
You may request removal of your Personal Data from our website or services by logging in the application or contacting us at email@example.com. We shall respond to your request within 30 days.
In the event that we are unable to remove your Personal Data, we will let you know and give you the reason why.
If Snov.io processes your Personal Data on behalf of or at the direction of one of our Data Contributors, you should first direct your concern to the Data Contributor for assistance regarding data portability of your Personal Data as described in the section titled, “Snov.io as the Data Processor” of this Policy.
You have the right to receive a copy of your Personal Data in a common machine-readable format and have it also transferred to another party if technically feasible where:
You may request a copy of your Personal Data by contacting us at firstname.lastname@example.org.
If Snov.io processes your Personal Data on behalf of or at the direction of one of our Data Contributors, you should first direct your concern to the Data Contributor for assistance regarding restriction of Processing of your Personal Data as described in the section titled, “Snov.io as the Data Processor” of this Policy.
You are entitled to restrict Processing of information where:
You may contact us at email@example.com should you feel the need to request restriction of Processing of your Personal Data.
If Snov.io processes your Personal Data on behalf of or at the direction of one of our Data Contributors, you should first direct your concern to the Data Contributor for assistance regarding objecting to Processing of your Personal Data on legitimate interest grounds as described in the section titled, “Snov.io as the Data Processor” of this Policy.
Where Snov.io is relying upon Legitimate Interest grounds to process Personal Data, you have the right to object to that Processing. Should you object, we agree to stop Processing unless we can either conclusively demonstrate legitimate grounds for Processing that override your interests, rights and freedoms or when Processing of Personal Data is required to establish, exercise or defend a legal claim. We believe we can demonstrate such conclusive grounds when relying on legitimate interest for Processing of Personal Data, but we will consider each complaint on a case by case basis.
If you want to object to the Processing of your Personal Data you may contact us at firstname.lastname@example.org.
If Snov.io processes your Personal Data on behalf of or at the direction of one of our Data Contributors, you should first direct your concern to the Data Contributor for assistance regarding safeguards on the transfer of your Personal Data to third countries or international organisations as described in the section titled, “Snov.io as the Data Processor” of this Policy.
You are requested to refer to the Terms and Conditions and this Policy for information regarding the safeguards that have been put in place to protect your Personal Data when transferred outside of the EEA. In relation to transfers to countries not deemed adequate by the European Commission, Snov.io shall ensure safeguards through contractual obligations.
If Snov.io processes your Personal Data on behalf of or at the direction of one of our Data Contributors, you should first direct your concern to the Data Contributor for assistance regarding your wish to withdraw your consent of use of Personal Data as described in the section titled, “Snov.io as the Data Processor” of this Policy.
In those circumstances where you provided your consent to Processing of your Personal Data, you retain the right to withdraw such consent at any time, without affecting the lawfulness of Processing based on consent before its withdrawal:
You reserve the right to lodge a complaint with a Supervisory Authority in your country of residence if you consider that the Processing of your Personal Data infringes applicable laws.
Our website and application do not knowingly collect Personal Data from children under the age of 13. You are asked to submit your Personal Data if you are under the age of 13. If you have any reason to believe that a child under the age of 13 has provided his/her Personal Data to us please contact us on email@example.com, and we will endeavor to delete the information from our database.
When Data-Contributors upload to the Platform information containing Personal Data for the purpose of lead generation to be traded, used, transferred, transmitted or communicated, such data may contain Personal Data. For this purpose, you are considered as being the Data Controller for any personal data you upload, trade, use, transfer, transmit or communicate. The natural person or persons referred above are your data subjects and shall be defined in this Policy and terms and conditions as “Client Data”.
By using Snov.io to manage your Client Data it shall be construed that you have engaged us as data Processors on your behalf.
Snov.io is responsible for the Processing of the Personal Data it receives. We may use third party service providers, contractors or sub-Processors from time to time to assist in providing the relevant service on your behalf. In such case we ensure that we maintain agreements in place to further ensure limiting of access, use, disclosure of Personal Data.
A limited number of Snov.io employees shall have access to your account with your permission to diagnose account issues or for taking action on behalf of a Snov.io Data Contributor. All User accounts accessed by our employees are logged and monitored.
Snov.io retains the Personal Data processed on behalf of our registered Users for a period of a maximum of ten years from when you refrain using our services or as long as needed to provide the services to you and in accordance with our legal obligations, to pursue legitimate business interests, conduct audits, resolve disputes and enforce our agreements.
To the extent provided for by law and subject to applicable exception, California residents have the following privacy rights in relation to the personal information we collect:
The right to know what personal information we have collected and how we have used and disclosed that personal information.
The right to request deletion of your personal information;
The right to be free from discrimination relating to the exercise of any of your privacy rights.
California residents can exercise their rights according to the CCPA (California Consumer Privacy Act) by filling up this form.
"tabs" is using the chrome.tabs API (getting bookmark links, creating new tabs with our link, reloading open pages of app.snov.io)
"http: // * /", - access to all sites to get page content (alternative to all_urls)
"https: // * /", - access to all sites to get page content (alternative to all_urls)
"cookies", - session recovery via cookies from app.snov.io
"notifications", - to show push notifications (completion of background tasks)
"webRequest", - for automated information collected from web pages without direct opening of the pages by the user
"contextMenus" - to create a new item 'Background tasks' in the context menu of the extension.
"*: //*.snov.io/*", - access to our pages and API
"https: //*.googleusercontent.com/*", - for blocking tracking images to prevent tracking email opens and link clicks from user's own account
"https://mail.google.com/*", - access to Gmail pages
"tabs" - for using the chrome.tabs API (getting bookmark links, creating new tabs with our link, reloading open Gmail pages)
"cookies", - session recovery via cookies from app.snov.io
"storage", - we store the activation settings of the tracker in the synchronized storage (if it's activated on one computer, then the settings are synchronized on others via Google account)
"notifications", - push notifications
"gcm" - to transfer data from the server to the client, needed to show push notifications
"webRequest", - to intercept the download of our tracking pictures
"webRequestBlocking" - to block the download of our tracking pictures.
"tabs", - for using chrome.tabs API (getting bookmark links, creating new tabs with our link)
"http: // * /", - access to all sites to receive page content, for email search on pages (alternative to all_urls)
"cookies", - session recovery via cookies from app.snov.io
"storage", - storage of found emails lists
"unlimitedStorage", removes the limit on the number of emails stored in the Сhrome storage
"notifications" - push notifications after the email verification is completed.
Web Technology Checker
"storage", - for storing settings and found technologies
"tabs", - for using chrome.tabs API
"webRequest", - to access the chrome.webRequest API functions for reading of the HTTP headers to identify the technologies used
"http: // * / *", - access to all sites to get page content
"https://*/*", - access to all sites to get page content
"cookies" - session recovery via cookies from app.snov.io, as well as to determine the technologies used.
Snovio use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
This Policy may be reviewed from time to time to reflect any changing legal, regulatory or operational requirements. We encourage our Users to periodically review this page for the latest information on privacy practices. We will endeavor to notify you of any changes that may affect your Personal Data by a privacy notice.
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