How does Snov.io collect, process, and protect personal data?

What personal data does Snov.io collect?

We collect the following categories of personal data:

  • contact information (name, address, email, phone)
  • third-parties first and last names and corporate emails
  • identifiers (IP address, browser type)
  • payment information (account balance information, card type, last 4 digits of the card number, name of payment processor)
  • messages and other information you may provide us via available contact options

We collect the following categories of personal data under the instructions of our clients:

  • third-parties first and last names and corporate emails
  • clients’ APIs from Zapier, Pipedrive, and Calendly integrations and lists of clients’ actions performed via integrations which indicate the timeline of performance of such actions
  • any personal data, including personal data of third parties which clients upload to Snov.io platform

From where does Snov.io collect personal data?

When we collect personal data for our purposes, we collect it directly from our clients who register on our platform or via the Email Finder extension active in the client’s browser. When the clients pay for our services and provide their payment information to 2Checkout or FastSpring, we have access to such information as well.

We may also collect data cookies and data you provide us with via contact and feedback forms with the help of third-party services: Hotjar, Crisp chat, Google Analytics, etc.

When we process the personal data under the instructions of our clients, we collect it directly from clients who provide us with the necessary information to obtain our services. We may also collect data through third-party services, e.g. Zapier, Pipedrive, or Calendly integrations.

For what purposes does Snov.io collect personal data?

We collect personal data for various purposes:

  • to support the functionality and safety of the platform
  • to verify clients’ reliability while paying and prevent any fraud
  • to provide our services to clients and users, communicate with them, and solve any issues during the provision of services
  • to develop and improve our platform
  • to conduct marketing development activities, e.g. to send customised advertisements to clients
  • to fulfill the clients’ and third-party data subjects’ requests etc.

You can find more information regarding our purposes of personal data processing in our Privacy Policy.

How does Snov.io protect your personal data?

Snov.io uses many physical, organisational, and technical measures to protect your personal data.

Organisational measures include:

  • Adoption of the Risk Management Policy, Vulnerability Disclosure Program, Information Security Policy, Privacy User Data Detection
  • Establishing rules that allow us to promptly and efficiently respond to any threats to the integrity and security of personal data
  • Limitation of access to personal data only to the defined number of persons
  • Regular privacy trainings for the team members

Physical measures include the following:

  • Security alarm system of the office
  • Key-password access system for all team members
  • Password-protection of devices involved in personal data processing

Technical measures include the following:

  • Encryption and pseudonymisation of personal data
  • Security authentification procedures for persons who access the personal data
  • Firewalls, anti-virus, and anti-malware software
  • Fraud prevention algorithms
  • Regular security checks

If you have any other questions about Snov.io platform, don’t hesitate to contact us at help@snov.io or via live chat.