About 8x8
8x8, Inc. provides a customer experience platform that combines Contact Center, Unified Communications, and CPaaS APIs in a single system. AI is integrated across the experience to support personalized customer journeys, operational insights, and team collaboration, with one platform, one ecosystem, and one data model designed to unify customer experience operations.
Customer experience and IT leaders use the platform to connect people and organizations through integrated communication tools. Internal teams can be turned into customer-facing teams, and organizations that want to bring contact center functions, unified communications, and application programming interfaces together in one environment can use the platform for that purpose.
8x8 was founded in 1987 and is headquartered in Campbell, California. A public company on NASDAQ under the ticker EGHT, it is described as having 1,001 to 5,000 employees.
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Insights
Updated 28 Aug 20268x8 is treating AI Studio as a key differentiator in a crowded customer-experience software market. The company says customer interactions powered by the product have grown nearly 450% since April 2026, and organizations across more than a dozen industries are already building and deploying AI agents in production on the 8x8 Platform for CX.
The roadmap points toward a more enterprise-ready and extensible product. Support for GDPR compliance and HIPAA-readiness sits alongside added capabilities such as channel unification, caller memory, advisor, and app access, which suggests 8x8 is moving beyond experimentation and into regulated, multi-channel deployment scenarios for larger customers.
Investor and market signals in the supplied material focus on product traction, not funding or earnings. 8x8’s public communication highlights rapid usage growth in open beta and since launch, and that may help support sentiment around its AI strategy. No new funding, hiring, or earnings data is provided in the sources.
Frequently asked questions
8x8 is headquartered in Campbell, California, United States.
8x8 has 1001-5000 employees according to its company profile.
8x8 operates in the Information Technology & Services sector. Public valuation figures are not always disclosed for private companies.