About Medallia
Medallia provides an AI-driven platform for experience transformation that helps enterprise organizations turn billions of feedback signals into clear, prioritized business actions. Its platform is designed to convert customer experience data into insights that can support business growth and continuous improvement.
The company is trusted by major brands, including 7 of the Fortune 10, and serves enterprise customers through deep domain expertise, proven enterprise infrastructure, and a partner ecosystem. Medallia was founded in 2001 and is based in McLean, Virginia, United States.
Medallia has between 1,001 and 5,000 employees and operates as a software company focused on helping organizations make customer experience a strategic part of their operations. The company’s offerings are used by large enterprises seeking to manage feedback at scale and act on it in a structured way.
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Insights
Updated 25 Aug 2026Medallia is going through a major ownership transition. The company announced an agreement with a group led by Blackstone and described it as a milestone transaction, which points to a reset in the strategic backdrop and new backing for the business as it moves ahead.
Joe Tyrrell has also stepped down as Medallia CEO, Axios reported. That change reinforces the signal from the ownership move and suggests a period of organizational and strategic recalibration rather than business as usual.
From an investor and sentiment angle, the Blackstone-led investment is the clearest positive signal in the sources. It shows continued investor appetite for the asset, while the CEO departure adds near-term execution uncertainty and makes Medallia one to watch for follow-on leadership and operating updates.
Frequently asked questions
Medallia is headquartered in Mclean, Virginia, United States.
Medallia has 1001-5000 employees according to its company profile.
Medallia operates in the Computer Software sector. Public valuation figures are not always disclosed for private companies.