Safaricom PLC
Get verified emails for Safaricom PLC employeesAbout Safaricom PLC
Safaricom PLC, founded in 1997 and headquartered in Nairobi, Kenya, provides converged communication solutions across telephony, broadband internet, and financial services. Plainly put, it serves more than 29 million subscribers and is described as having an estimated 67% market share in Kenya, with the widest modern mobile network coverage in the country, while also operating approximately 4,945 network sites nationwide.
M-PESA is a major part of Safaricom’s service offering. Its mobile payment system has over 23 million subscribers and is supported by a nationwide agent network of more than 156,000 outlets, while Safaricom also supports customers through a nationwide dealer network and the largest call center in Sub-Saharan Africa, and the company employs over 5,500 staff directly and more than 500,000 indirectly, with 50% of employees and 32% of senior management being women.
Beyond its core telecommunications and financial services, Safaricom supports community projects through the Safaricom Foundation. Since inception, it has disbursed 2 billion shillings for community-based initiatives tied to Kenya’s development agenda and the Millennium Development Goals, and the company also says it provides employees with wellness programmes, crèche facilities, subsidized gym access, leisure amenities, social events, competitive salaries, and career opportunities; it is a supporter of the B Team and B Team – Africa, which promote responsible and sustainable business practices.
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Insights
Updated 28 Aug 2026Safaricom operates in Kenya’s digital economy, where mobile money has already matured into a large-scale market. The Communications Authority’s Q3 2025/26 statistics are cited as showing penetration above 100% of registered accounts, 53.4 million active subscriptions, and a growing agent network. That leaves the company competing in a market defined by distribution, payments, and connectivity, rather than early adoption.
Safaricom is also pushing beyond Kenya through Safaricom Ethiopia. At Safaricom Ethiopia’s headquarters in Addis Ababa, the Global Partnership for Ethiopia held a board meeting, and Berhane Demissie’s appointment to GPE’s board points to continued governance work and local stakeholder development around the venture. The regional expansion path is still in motion.
Signals from investors and the wider ecosystem look mixed, but they remain constructive. The Ethiopia project is backed by the Global Partnership for Ethiopia consortium, and the addition of a local co-founder-level investor to the board suggests the market still has support, while Kenya’s scale and growth in mobile money continue to point to resilient consumer demand and room to monetize Safaricom’s financial-services ecosystem.
Frequently asked questions
Safaricom PLC is headquartered in Nairobi, Nairobi Area, Kenya.
Safaricom PLC has 5001-10000 employees according to its company profile.
Safaricom PLC operates in the Telecommunications sector. Public valuation figures are not always disclosed for private companies.