Webex Connect for healthcare (formerly Healthcare Communications)
Get verified emails for Webex Connect for healthcare (formerly Healthcare Communications) employeesAbout Webex Connect for healthcare (formerly Healthcare Communications)
Webex Connect for healthcare, formerly Healthcare Communications, is a cloud communications platform focused on automating patient interactions for healthcare providers. It supports appointment management and patient experience surveys across the patient pathway, including post-discharge. Strong data security matters here, and the platform is designed to combine digital communications with human support while maintaining it.
The platform enables healthcare organisations to create end-to-end patient journeys by connecting with back-end systems and integrating with EPR, portals, and PHR. It supports communication across multiple channels, including personalised messaging based on patient preferences, permissions, language, and channel choice. Conversational messaging and AI agents are part of the setup, and they can transfer to real staff when needed.
Founded in 2001 and based in Macclesfield, Cheshire, United Kingdom, the company serves healthcare partners in the UK and sends more than 280 million secure patient communications each year. Its Patient Engagement Portal is live in 52 UK NHS Trusts, delivering appointment letters, essential reading, and eForms to patient smartphones.
Need to reach the Webex Connect for healthcare (formerly Healthcare Communications) team directly? Find verified work emails for every employee with Snov.io
Insights
Updated 28 Aug 2026Webex is putting interoperability and patient experience at the center of its healthcare communications pitch. A new Epic integration for Webex Contact Center and a HIPAA-compliant healthcare communications message both point to secure, patient-centered workflows, while its presence at HIMSS 2024 and HIMSS 2025 shows the company is using major healthcare events to build credibility in a crowded digital health communications market and match clinical workflow needs.
The direction is shifting toward AI-powered, connected care experiences. Webex calls 2025 a defining year for AI-powered experience and has introduced new healthcare solutions for patient-centered care, and the Springfield Clinic story shows the platform being used to change patient support in practice. A case study with North Central London Integrated Care System points the same way, since it suggests Webex is aiming for enterprise healthcare deployments and integrated care-system use cases rather than only point solutions.
Public signals from investors and consumers are thin in the sources provided. Even so, the product launches, customer stories, and event activity indicate active commercial momentum and continued go-to-market investment, while the focus on seamless patient experience, secure communications, and AI-driven experience suggests Webex is leaning on product differentiation and healthcare proof points to drive demand.
Frequently asked questions
Webex Connect for healthcare (formerly Healthcare Communications) is headquartered in Macclesfield, Cheshire, United Kingdom.
Webex Connect for healthcare (formerly Healthcare Communications) has 51-200 employees according to its company profile.
Webex Connect for healthcare (formerly Healthcare Communications) operates in the Information Technology & Services sector. Public valuation figures are not always disclosed for private companies.