FAQ and solved issues
Frequently asked questions about Snov.io tools and known resolved issues.
8 articles in this collection
Frequently asked questions
FAQ – Email Finder Tool
Frequently asked questions about Email Finder
Written by Anastasia Kovalenko
2 December 2019
FAQ – Email Verifier Tool
Frequently asked questions about Email Verifier
Written by Anastasia Kovalenko
29 November 2019
FAQ – Email Drip Campaigns Tool
Frequently asked questions about Email drip campaigns
Written by Anastasia Kovalenko
29 November 2019
FAQ – Email Tracker
Frequently Asked Questions about Email tracker
Written by Anastasia Kovalenko
29 November 2019
Known and solved issues
Platform-wide issue with adding new prospects – April 2021 (Resolved)
Since April 27, 2021, Snov.io has been experiencing platform-wide service issues with all functionality connected to adding of new prospects. Until these issues are resolved, we highly recommend you do not use the affected functionality and save any copies of prospect lists that you have uploaded since then.
Written by Dana Rudenko
28 April 2021
Email finding on LinkedIn via Snov.io Chrome Extension issue – July 2020 (Resolved)
Learn how to resume your search on LinkedIn.
Written by Anastasia Kovalenko
24 July 2020
Failure to log in with a Gmail or Google Workspace account – January 2020 (Resolved)
Check how to log into your Snov.io account by entering your email and password if you failed to do it.
Written by Anastasia Kovalenko
15 January 2020
Gmail email sending via Drip Campaigns tool issue – March 13, 2019 (Resolved)
On March 13, at 4:53 AM Google has posted a report regarding an issue a number of users have been reporting. The problem hindered access to and the functionality of Gmail, with many reporting error messages, delays, and unexpected behavior.
Written by Mary Gorbach
3 September 2019