FAQ and solved issues

FAQ and solved issues

Frequently asked questions about Snov.io tools and known resolved issues.
8 articles in this collection

Frequently asked questions

FAQ – Email Finder Tool
Frequently asked questions about Email Finder
FAQ – Email Verifier Tool
Frequently asked questions about Email Verifier
FAQ – Email Drip Campaigns Tool
Frequently asked questions about Email drip campaigns
FAQ – Email Tracker
Frequently Asked Questions about Email tracker

Known and solved issues

Platform-wide issue with adding new prospects – April 2021 (Resolved)
Since April 27, 2021, Snov.io has been experiencing platform-wide service issues with all functionality connected to adding of new prospects. Until these issues are resolved, we highly recommend you do not use the affected functionality and save any copies of prospect lists that you have uploaded since then.
Email finding on LinkedIn via Snov.io Chrome Extension issue – July 2020 (Resolved)
Learn how to resume your search on LinkedIn.
Failure to log in with a Gmail or Google Workspace account – January 2020 (Resolved)
Check how to log into your Snov.io account by entering your email and password if you failed to do it.
Gmail email sending via Drip Campaigns tool issue – March 13, 2019 (Resolved)
On March 13, at 4:53 AM Google has posted a report regarding an issue a number of users have been reporting. The problem hindered access to and the functionality of Gmail, with many reporting error messages, delays, and unexpected behavior.