FAQ – Plans & Billing

This FAQ answers questions about plans and billing for Snov.io Sales Suite, LinkedIn Automation, and Enrichment.

• Plans and services
• LinkedIn Automation and Enrichment billing
• Payments and invoices
• Billing cycles and discounts
• Upgrades, downgrades, and cancellation
• Quotas and rollover
• Taxes and refunds

Plans and services

1. What services does Snov.io offer?Snov.io has three services. Each has its own price and billing, and you can use them together or on their own:
   • Sales Suite covers plans for finding, verifying, and emailing prospects. Monthly plans start at $39, and Pro plans start at $99. Custom Ultra plans cover larger needs. Compare plans in this guide
   • LinkedIn Automation is priced per LinkedIn account slot. Find features, limits, and the free trial in this FAQ
   • Enrichment runs on tokens. Find token rules in this FAQ and phone number rules in this FAQ
2. Can I use Snov.io for free?Yes. Snov.io gives you a Free plan when you sign up. The pricing page calls it Trial. The Free plan does not expire. It includes 50 credits to find emails, 100 recipients to contact prospects through a campaign, 1 warm-up slot, and 25 tokens for enrichment. Compare the Free plan with paid plans in this guide.
3. What is included in Sales Suite plans?Sales Suite combines email finding, email verification, email warm-up, multichannel campaigns, Unibox, and a built-in CRM. All paid plans include unlimited senders, follow-ups, campaigns, and team seats. Plans limit only four quotas:
   • Credits pay for finding emails and prospects and for verifying your email lists
   • Recipients pay for contacting prospects through multichannel campaigns. Snov.io charges 1 recipient for the first contact, and follow-ups in the same billing period are free
   • Email warm-up slots set how many email accounts you can warm up at the same time
   • Tokens pay for Enrichment. Find the monthly amount for each plan in this FAQ

LinkedIn Automation and Enrichment billing

4. How is LinkedIn Automation priced and billed?LinkedIn Automation is a separate subscription, billed per slot. Each slot connects one LinkedIn account. A slot costs $69 per month, or $59 per month with a paid Sales Suite plan. Annual billing takes 10% off the slot price. To pay annually, contact the sales team through the pricing page.Slots bill every 30 days under one subscription, separate from your plan. Read this guide for proration and renewals.
5. How do I cancel LinkedIn slots?Cancel slots separately from your plan. Open the LinkedIn accounts tab in Billing and click Cancel renewal next to the slot. The slot stays active until its expiration date. Follow this guide for the full steps.
6. How does Enrichment billing work?Enrichment is a separate subscription that runs on tokens. You can buy tokens without a Sales Suite plan, and every Sales Suite plan also includes monthly tokens. Extra tokens come in packages. For example, 10,000 tokens cost $200, billed once. Choose a package on the pricing page, or click Get more tokens in Billing.Read this FAQ for token validity, balance, and auto-refill.

Payments and invoices

7. How do I pay for a Snov.io subscription?Open the Billing page and click Upgrade. Choose the plan you want and add it to the cart. Then go to checkout and complete your payment.You can pay by credit or debit card (Visa, Mastercard, Discover, American Express, Diners, or JCB) or PayPal. Other methods may appear, depending on your country.
8. Who processes payments?Snov.io works with FastSpring to process payments securely. Snov.io does not store your card details directly.
9. How do I access my FastSpring customer dashboard?Open any purchase email for your Snov.io order. It contains a link to your FastSpring account. Click Manage Your Orders to sign in.
10. How do I change my payment method or billing details?Choose a new payment method when you buy a plan on the pricing page in your account. To update your billing email, company information, or the card for future payments, open your FastSpring customer dashboard. Contact support if you need help.
11. How do I get an invoice?Snov.io emails invoices to the billing address you entered at checkout. You can also download receipts for all purchases in Billing, in the Order history section. Follow this guide for the steps.

Billing cycles and discounts

12. What billing options do Sales Suite plans have?
    • Monthly billing renews every 30 days with your saved payment method
    • 3-month billing saves 5%
    • Annual billing takes one upfront payment, gives you 12 months of access, and saves 25%
13. How can I lower my plan cost?Switch to annual billing. It takes 25% off every plan. For example, Pro S costs $74.25 per month instead of $99. Larger plans also cost less per credit and per recipient, so a higher plan on annual billing gives you more credits at a lower price. Compare plans on the pricing page.
14. Can I turn off automatic renewal?Yes. Auto-renewal is on by default. To turn it off, open your billing settings. Your plan then becomes a one-time purchase for the current billing period, and its credits, recipients, and plan tokens expire when that period ends. Turn auto-renewal on again at any time to extend the plan. Read this guide for the steps.

Upgrades, downgrades, and cancellation

15. How do I upgrade or downgrade my plan?You do not need to cancel your current plan first. Buy the new plan from the Pricing or Plans page at any time. Snov.io charges you immediately and changes your plan right away. What happens to your unused credits, recipients, and tokens depends on your billing cycle and the direction of the change.Read this guide for the rules on upgrading, downgrading, and switching billing cycles.
16. How do I cancel my plan?Your subscription, monthly or annual, renews automatically until you cancel. Open your billing settings and turn off auto-renewal. Once it is off, your subscription is canceled. Cancel LinkedIn slots separately. Follow this guide for the full steps.
17. What happens to my data after I cancel?You keep all paid features until the end of your billing period. On the expiration date, Snov.io moves your account to the Free plan. You can still sign in and view your prospects and campaigns, but data export and other paid features stop working. Export your prospect lists and campaign reports before the plan ends.
18. What happens if a renewal payment fails?Snov.io retries the payment several times at intervals and emails you about the failure. If the renewal still fails, Snov.io moves your account to the Free plan.

Quotas and rollover

19. Do unused quotas roll over?Only credits roll over. The rules depend on your billing cycle:
    • On monthly plans, unused credits roll over to the next month while the plan stays active, whether you renew it automatically or manually
    • On annual plans, unused credits accumulate while the plan stays active and expire when it ends
    • Unused recipients expire at the end of each billing period on every plan

    Token rules differ. Read this FAQ for details. Read this guide for more on credit rollover.

20. How do I get more credits before my plan renews?To refresh credits and recipients early, buy the same plan. Your account renews immediately and starts a new billing period. If you only need tokens, buy a token package in Billing instead.On an annual plan, Snov.io provides credits, recipients, warm-ups, and tokens every 30 days while the subscription is active. For more credits each month, upgrade to a higher plan with a prorated discount.

Taxes and refunds

21. Why do I pay taxes on my plan?Taxes depend on your country's regulations. If you buy a plan for a company, enter your VAT ID at checkout to avoid tax charges, where applicable.
22. How do I get a refund?Snov.io does not offer partial or full refunds for monthly or annual plan payments. If a charge was a mistake or you bought the wrong plan, contact support through live chat or at help@snov.io. The support team reviews each refund request. Read this guide for the refund policy.Token packages follow separate rules. Read this FAQ for token refunds.
23. How do I get a VAT refund?Request a VAT refund within 30 days of your payment. Contact support at help@snov.io or through live chat. You can also submit the request directly through the payment processor.