We want each of our customers to be happy with the service. But things don’t always go as planned. If you ever have any technical questions or issues with the service, let us know at firstname.lastname@example.org or via live chat and we’ll do our best to answer them.
However, if you feel like you wish to cancel your subscription and get a refund, we will review your case individually, as the sum of the refund depends on many factors.
For example, if you were just charged for your next billing period of Snov.io service, but you wanted to cancel your subscription, we’ll provide you a full refund. If you forgot to cancel your Snov.io subscription autorenewal and have not used Snov.io since, we’ll also give you a full refund. If you have used the service, but still would like a refund, we’ll give you a refund proportional to your usage.
Please note: if you want to cancel your annual subscription, we refund the amount proportionate to the use but without the discount. For example, the used months of S annual plan bought for $33/month, at the refund will be subtracted in full – at $39/month.
Contact us within 14 days of being charged and your case will be reviewed by our customer care team. You will receive a response within 3 working days.
If your refund is approved, the refunded amount will be available in your bank account after it’s processed depending on the issuing bank, approximately in three days.