General issues
Troubleshoot general account issues
4 articles in this collection
How to open console or network details in your browser
Learn how to check your browser's console and network for errors.
Written by Taras Mykhailenko
25.10.2022
How to clear cache and cookies in your browser
Learn how to clear your browsing data to resolve minor account issues.
Written by Taras Mykhailenko
25.10.2022
Platform-wide issue with adding new prospects – April 2021 (Resolved)
Since April 27, 2021, Snov.io has been experiencing platform-wide service issues with all functionality connected to adding of new prospects. Until these issues are resolved, we highly recommend you do not use the affected functionality and save any copies of prospect lists that you have uploaded since then.
Written by Dana Rudenko
28.04.2021
Failure to log in with a Gmail or Google Workspace account – January 2020 (Resolved)
Check how to log into your Snov.io account by entering your email and password if you failed to do it.
Written by Anastasia Kovalenko
15.01.2020