How to track your campaign replies

There are many ways you can view replies in Snov.io Email Drip Campaigns.

Replied status allows you to see:

  • Replies overview for the whole campaign
  • The campaign reply rate (in %)
  • Replies for a specific email in a sequence
  • The number of recipients who have replied
  • The percentage of recipients who replied (to a specific email) from the overall number of recipients

How does it work

Snov.io sets a connection with your email account by IMAP and SMTP. A reply is detected within approximately 10 minutes (if there are any delays with the connection, it can take a little more time).

Snov.io synchronizes with main Inbox folder, so if you need to archive, create folders, or forward emails, please make sure that a copy of an email is still visible in your Inbox folder.

Here is an example:

System sets a Replied status automatically when it detects a reply to the email sent through the Drip Campaign feature. The system doesn’t consider autoreplies and bounces as a reply.

For the recipients with a Replied status the sequence stops. You can continue sending the campaign to recipients who have replied by changing their status to Active manually.

How to view statistics for replies

To view the overall number of replies for a campaign received from a specific recipient, check the REPLIES column in the Recipients tab.
You can filter recipients by the number of replies: No reply, 1+ replies, 3+ replies

In case the system loses connection with your account, campaign sending will be paused and a notification will be displayed:

To restart a paused campaign, please reset your account validity and press the Start button in your campaign overview.

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