How to manage your customer information in Fastspring

Use the FastSpring customer portal to update your company information, billing details, and the card used for future payments for your Snov.io plan.

Open the FastSpring customer portal

What you can change in the portal
Open the portal from the purchase email
Next steps

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To access customer dashboard, you need the email address you entered at checkout when you paid for your Snov.io plan.

Open the FastSpring customer portal

Snov.io uses FastSpring as its payment processor, so your payment and billing information is stored in your FastSpring customer account. You open this account in the FastSpring customer portal.

Open the portal sign-in page

Go to the FastSpring customer portal.

FastSpring customer portal sign-in page with the email field

Enter your purchase email

Type the email address you used at checkout, then click Continue. Follow the on-screen instructions from FastSpring to finish signing in.

Purchase email entered in the FastSpring portal with the Continue button

Not sure which email you used? Find the FastSpring purchase email, as described in the last section.

What you can change in the portal

In your FastSpring customer account, you can update:

  • Company information. Edit the company details linked to your purchase.
  • Billing details. Change the billing email and other billing information.
  • Payment method. Replace the card used for future payments.

Open the portal from the purchase email

You can also reach your FastSpring account from the purchase email.

Open the email from FastSpring that confirms your Snov.io payment, then use the Manage Your Orders option in it to sign in.

Can't find the email? Search your inbox for FastSpring, check your spam folder, or contact support at help@snov.io.

Next steps

To get payment receipts for your Snov.io purchases, open Order history under Billing in Snov.io and read this guide for the download steps. To switch plans, see this guide.

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