FAQs: Phone Number Enrichment

Questions about finding phone numbers? We've got answers.

What is phone number enrichment?

Phone enrichment is a Snov.io tool that finds direct mobile phone numbers for your prospects.

The result: You get direct contact numbers for your prospects without having to search for them using other platforms.

How does it work?

It works on any Snov.io plan, and you need two things to get started:

1. Tokens – special enrichment credits
2. Prospects to enrich

We enrich numbers using the information you already have about your prospects – their LinkedIn profile or email, name and company details.

How do I use phone enrichment?

Enrichment is built into the Prospects dashboard.

There are two ways to run it:

• The Enrich & AI tools menu: best for enriching many prospects at once
• The Get number button: finds a number for a single prospect

Option 1: Use the Enrich & AI tools menu

1. Open your prospect list
2. Click Enrich & AI tools at the top of the list
3. Select Find phone numbers
4. Under Data provider, choose the provider you want to use
5. (Optional) Check Overwrite existing rows to replace phone numbers already saved in your list
6. At the bottom of the panel, choose which prospects to enrich: Selected, This page, or Full list
7. Check the Total cost and click Enrich

Option 2: Use the Get number button

The workflow is simple: Find/Import prospects → Save to your list → Use Get number option inside the list

1. Add prospects to a Snov.io list (using a Finder tool or by importing a file)
2. Purchase tokens
3. Open your prospect list
4. Click "Get number" button next to the person you need

I don't see the "Get number" button. Not sure if enrichment is included in my account

Make sure you've completed the first step: add prospects to a list first. You can:

• Use one of Snov.io's Finder tools to search and add prospects directly
• Import prospects from a CSV or other file

Once prospects are in a list, the "Get number" button appears automatically next to each prospect.

Can I enrich prospects in bulk?

Yes. Open your list, click Enrich & AI tools, and select Find phone numbers. At the bottom of the panel, choose Selected, This page, or Full list to set which prospects to enrich.

You can also select prospects with the checkboxes (or use the top checkbox to select the entire list) and click Get number in the quick actions panel.

There are no rate limits, so you can enrich multiple prospects or an entire list at once.

If you run out of tokens during the process, enrichment will pause. After adding more tokens, start the enrichment again to continue with the remaining prospects.

Prospects that were already enriched will be skipped during the next run, so you won't be charged for accidental duplicate searches.

Which data providers can I choose from?

Snov.io finds phone numbers through third-party data providers. You choose one each time you run Find phone numbers from the Enrich & AI tools menu.

The providers currently available are Wiza and Zeliq. We add new providers over time, so your account may show more options.

Which provider should I choose?

Each provider uses its own data sources. Results and coverage can differ by provider, region, and industry. A number one provider can't find may be available from another.

Token prices also differ by provider. A higher token cost means the provider has wider coverage and a better chance of finding the correct number.

Is phone enrichment available via API?

Not currently. Phone enrichment is only available through the Snov.io web app via the prospect lists interface.

Let us know at our public feature requests board — we build our roadmap based on most wanted features.

Tokens & Costs

What's the difference between credits and tokens?

Your Snov.io account has two separate balances: credits and tokens.

Credits are for finding and verifying email addresses. They come with your Sales Suite plan.

You spend credits on Finder and Verifier tools. Credit limit renews with your plan. Have enough credits to build your list before purchasing tokens for enrichment.

Tokens are spent specifically for enrichment tools. They are not included in any plan. 

Tokens are on demand — no subscription or auto-renew charges. Buy them separately when you need to enrich your prospects.

How much does phone enrichment cost?

Tokens are sold in packages at $0.02 per token.

Per enrichment: You aren’t charged for the search. Snov.io only charges tokens for found numbers. You're not charged if we don't find a result.

The number of tokens per found number depends on the data provider you choose. You'll see the price next to each provider in the Find phone numbers panel before you start.

Purchase tokens from your Billing page or Pricing page under the Enrichment tab.

Tokens are available in these packages:

• 1,000 tokens ($20)
• 5,000 tokens ($100)
• 25,000 tokens ($500)
• 50,000 tokens ($1,000)

How many phone numbers a package covers depends on your provider's price per number.

I already have a paid plan. Why do I need to buy tokens separately?

Enrichment is a separate service from your main Snov.io subscription. 

While your plan gives you access to Finder, Email Verifier, and Campaigns, enrichment requires its own token balance. Think of it as an optional add-on you use when you need to find phone numbers.

Can I test phone enrichment before buying tokens?

If you’ve registered your account after we’ve released it (after June 4), you get 50 free tokens as a one-time allocation. Try phone search before purchasing additional tokens.11

If you signed up for Snov.io earlier, test tokens may not be available for you. To check your token balance, open the menu in the top-right corner or go to Billing.

Do tokens expire?

Purchased tokens are valid for 90 days from the date of purchase. Each package has its own expiration timer.

Good news: Tokens are independent from your plan subscription — they don't expire when your plan renews, changes, or expires. Token purchases are one-time; they don't auto-renew.

I bought tokens by mistake. Can I get a refund?

Yes, as long as none of the tokens have been used and they haven’t expired. Request a refund before you start any enrichment searches.

Expired tokens are not refundable, so use them within the 90-day period.

Double-check before purchasing — tokens are for enrichment, and credits are for Finder and Email Verifier tools.

Data Quality & Coverage

Will phone enrichment actually work for my prospects?

The search success depends on their profile completeness (how much input data we have) and location.

You'll have the best results if your prospects have this:

• LinkedIn URL and/or email address
• A full name
• A company domain and/or company name

For some prospects, the search won't return a number — this is expected since phone data is harder to source.

What kind of phone numbers will I get?

Phone enrichment provides direct mobile or personal phone numbers of your prospect — not company headquarters numbers.

These are regular phone numbers, not WhatsApp-specific. You can use them with any dialing or messaging platform.

What about phone data coverage around the world?

Coverage may vary by the region your prospects are in.

In locations like South America or Asia, phone search might have limited results. We recommend starting with a small test batch to see the possible results for your specific ICP.

The best way to understand coverage: Start with a test batch of 10–20 prospects with complete profiles before scaling up.

As we expand our data sources, the international coverage will improve gradually.

Teamwork

Can I use phone enrichment if I'm a team member?

Yes. Tokens are shared across your team, so any team member can use the shared balance. Just make sure your team lead or admin has purchased enough tokens to cover your enrichment needs.

What if I need to scale enrichment across my team?

If you're on a Team workspace, tokens work like this:

• Tokens are shared across your entire team under one main account balance
• Any team member with access can use the shared balance to enrich prospects
• You cannot assign tokens to individual team members separately

This means your team can collaborate without worrying about separate token pools, but you'll want to monitor token usage if your team has a lot of members.