FAQ – Plans & Billing

1. Can I use Snov.io for free? Do you offer a free trial?

After you sign up to Snov.io, you get access to a free account. The Trial plan is completely free to use (no credit card required). It provides you with 50 credits, 100 recipients, and 1 warm-up slot to try out Snov.io's main tools before upgrading to the premium plan.

2. How to pay for a Snov.io subscription? What payment methods are available?

To order your plan, go to the Billing settings in your account and click Upgrade. Choose the plan you want and click Select plan. Your chosen plan will be added to the cart. Click Go to checkout to proceed with payment.

You can pay for Snov.io plans using a debit card, credit card, Amazon Pay, or other payment methods depending on your country. Snov.io uses Fastspring to securely process your orders.

3. What pricing plans does Snov.io offer?

Snov.io offers affordable pricing plans for all needs and budgets. Premium plans start at $39/month (Starter), which are great for individual use.

Pro plans start at $99/month and include larger quotas as their tier grows (5K, 20K, 50K, 100K), giving you the ability to scale and choose your plan based on your team size and outreach volume.

We also offer custom plans if the available packages cannot cover your needs. Contact our sales team to discuss a custom plan.

Learn more about features and quotas included in Snov.io plans.

4. How to get invoice?

Invoices for your recent Snov.io purchases are automatically sent to the billing email address you provided during the payment process.

Additionally, you can view and download receipts for all your purchases directly from your billing settings, in the Order history section.

5. How to edit billing details or change payment method?

You can update your payment details (billing email address, company information, or credit card) through the payment processor. Contact support for assistance.

6. How billing works for Snov.io plans? What is a difference between monthly and annual plans?

Snov.io offers both monthly and annual plans.

Monthly:

• Billing: Monthly plans are billed with a recurring payment every 30 days from the date of purchase. It means that your plan will automatically renew at the end of each billing period (every 30 days) using the same payment method. You can disable automatic renewal at any time in the billing settings.

• Quotas:  Includes unused credits roll over.

Annual:

• Billing: Annual plans are paid with a single upfront payment, giving you access to premium features for a 12-month period.
• Quotas: Depending on the plan you choose, you will receive quotas (credits, recipients, warm-ups) every 30 days. Unused credits will roll over to the following month but will expire when your annual plan ends.
• Savings: Choosing an annual plan saves you 25% on all plan tiers compared to paying for monthly plan over a 12-month period.

Read more about how billing works.

7. What tools and features are included in Snov.io plans?

Each Snov.io plan includes quotas for:

• Credits: Used for finding prospects and verifying email addresses
• Recipients: For contacting prospects via campaigns
• Email warm-up slots: To prepare your email accounts for cold outreach
• LinkedIn slots for LinkedIn Automation (available as an add-on with all premium plans): used to connect your LinkedIn accounts to run multichannel campaigns

Additionally, each plan offers a set of tools and features adjusted to your needs based on the chosen tier.

With premium plans, you get access to bulk email finder and email verification, LinkedIn slots, unlimited mailbox warm-up, email rotation, advanced settings for campaigns, integrations, priority support, data export, etc.

Learn more about features and quotas included in Snov.io plans.

8. How do I disable automatic renewal for my plan? Can I buy a one-time plan without activating a subscription?

Automatic renewal is enabled by default when you purchase a plan, but you can disable it either during checkout or later in your billing settings.

By disabling automatic renewal, your plan will be a one-time purchase active for a single billing period of 30 days. This means that the credits and recipients included with your plan are valid for 30 days and will expire when the plan ends.

If you wish to have your plan extend automatically, you can re-enable automatic renewal at any time through your billing settings.

Read what happens to account quotas if you enable or disable automatic renewal.

9. I've used all my credits/recipients. How can I get more before the plan renewal?

To receive additional credits, recipients, or warm-ups before your plan renews, consider upgrading to a higher-tier plan. Currently, there is no option to top up your balance without purchasing a new plan.

10. Will my unused quotas roll over from month to month?

The rollover policy applies only to credits. Unused recipients from a previous month will not roll over and will expire at the end of each billing period.

• Monthly plans: Any unused credits will roll over to the next month as long as your premium monthly plan remains active, whether you renew it automatically or manually.
• Annual plans: Unused credits will accumulate throughout a year, while the annual plan is active. Any remaining unused credits and other quotas will expire once your annual plan ends.

Read more about credit rollover on monthly and annual plans.

11. How to cancel Snov.io subscription?

To cancel your premium plan, go to your billing settings and turn off the automatic renewal option. Once automatic renewal is disabled, your subscription will automatically cancel at the end of the current billing period.

You will keep access to premium features until the plan expiration date. On that date, your account will revert to the free Trial plan.

Read more about enabling and disabling renewal for your account.

12. What happens with account data (prospects, campaigns) after cancellation?

At the end of your paid period, your current plan will be canceled, and you will lose access to premium features.

You will still be able to log in to your account and view your prospects and campaigns, but the data export option will no longer be available.

Read more about enabling and disabling renewal for your account.

13. How to upgrade or downgrade my plan?

If you decide to switch to a different plan, you can do so at any time by purchasing the new plan. There’s no need to cancel your existing plan before upgrading or downgrading. This gives you the ability to adjust your subscription as your needs change.

• Monthly plans: Upgrading to a higher-tier monthly plan will be charged at the full price of the new plan, as prorated billing is not available for monthly subscriptions.
• Annual plans: When upgrading an annual plan, you will receive a discount based on the remaining unused period of your current plan.

Before changing your plan, learn how it affects your quotas and charging. If you purchase a monthly plan while on an annual plan, your current annual plan will be cancelled. How upgrading and downgrading works.

14. Why should I pay taxes when purchasing Snov.io plan?

Additional taxes may be applied based on your country's regulations. If you are purchasing a subscription for a company, please enter your "VAT ID" during checkout to exempt the tax.

15. How to get a refund for Snov.io plan?

We do not offer partial or full refunds for monthly subscription payments and annual plan payments. Read more about our refund policies.

If you believe you’ve been charged for a Snov.io subscription by mistake, please contact us at help@snov.io.

If you’re having trouble with any of our tools, let us know. We value your feedback and will do our best to help.

16. How to get VAT refund?

You can request a VAT refund within 30 days of your payment. To do so, please contact our customer support at help@snov.io or via livechat. You can also submit a VAT refund request directly through our payment system by clicking here.

17. I have an AppSumo plan. How to get more credits or upgrade to another plan? 

AppSumo plan doesn't allow to top up a credit quota without upgrading. If you buy another plan to get more credits, your account will be switched to a chosen plan with its features and quotas.

Please note: if you switch from AppSumo to a Starter plan, you will no longer have access to A/B testing feature which is included in the AppSumo plan. Consider upgrading to Pro 5K plan to continue using A/B tests.

18. I have an active annual plan. Can I buy more credits for a month?

To receive more monthly credits during your annual plan, consider upgrading to a higher-tier annual plan. You’ll receive a prorated discount for the unused months of your current plan.