Troubleshooting

Troubleshooting

Need quick help? Browse for solutions to the most commonly known problems.
20 articles in this collection
How to reconnect your Gmail to SMTP type connection
Learn how to change Gmail's connection type to SMTP in Snov.io.
How to create a SendGrid API key for SMTP settings
Learn how to create an API key for sender account in SendGrid and use it for your SMTP email credentials in Snov.io.
My campaign is Active but no emails are being sent
Learn more about why your campaign shows an Active status but may not be sending any emails.
Limited email connection and how to fix it
Learn how to fix limited email connection caused by IMAP connection error or missing settings. 
How to create and use Gmail app password
Learn how to generate app password in Gmail and use it in your SMTP account.
LinkedIn extension stopped working – how to fix it?
Learn about common reasons for issues you may be experiencing with LI Prospect Finder and solutions to them.
How to troubleshoot Snov.io Chrome extensions
Learn how to fix issues with Snov.io Chrome extensions.
How to open console or network details in your browser
Learn how to check your browser's console and network for errors.
Why are replies not being tracked?
Learn why replies may not be logged into campaign statistics.
How to clear cache and cookies in your browser
Learn how to clear your browsing data to resolve minor account issues.
Why my drip campaign isn’t sending
Learn why your email drip campaign is not sending emails while in Active status.
Why my warm-up campaign stopped
Learn how to continue your warm-up campaign if your email account was disconnected.
How to deal with email blacklists
Learn how to conduct a blacklist check and how to get removed from a blacklist.
How to reduce email bounce rate in drip campaigns
Learn why your campaign has been paused and how to reduce your email bounce rate.
Common SMTP errors and how to solve them
Can’t send your email campaign because of recurrent error? Here’s the reason it occurs and how to solve the issue. 
Filling in missing variable data
Learn how to add missing variable data in email campaign.
Platform-wide issue with adding new prospects – April 2021 (Resolved)
Since April 27, 2021, Snov.io has been experiencing platform-wide service issues with all functionality connected to adding of new prospects. Until these issues are resolved, we highly recommend you do not use the affected functionality and save any copies of prospect lists that you have uploaded since then.
Failure to log in with a Gmail or Google Workspace account – January 2020 (Resolved)
Check how to log into your Snov.io account by entering your email and password if you failed to do it.
How to warm up your email account manually
How to warm up an email account. The importance of taking care of your email reputation before starting a drip campaign and the detailed steps how to do it.
What are hard and soft email bounces
If you have an active campaign, you might receive an email notification about undelivered campaign emails. These undelivered emails are bounces.