Troubleshooting & Deliverability

Troubleshooting & Deliverability

Advice and solutions to the commonly known issues.
35 articles in this collection
How to add Spintax variables to email content for better deliverability
Learn how to use Spintax variables to automatically randomize words or phrases in your emails.
How to test emails with SpamAssassin
Learn how to test emails with SpamAssassin, how it works, and how to understand the results.
How to check and improve email deliverability
Learn how to measure your email deliverability using our specialized tool and troubleshoot various factors that influence whether your emails reach the inbox.
Deliverability checklist: how to reduce bounce rate in email campaigns
Find a checklist to troubleshoot bounce rate issues and restart your campaign after it has been automatically paused.
How to follow new Google’s requirements for senders
Google will roll out new requirements for email senders starting February 1, 2024. Throughout this guide, we’ll help you prepare your sending setup and be eligible before the update goes into effect.
How to remove sender accounts from mailbox rotation
Learn how to delete additional senders from mailbox rotation and resume paused campaigns.
How to set up MX records for your domain
Learn how to configure MX record in your DNS domain settings for better deliverability.
How to set up DKIM record for your domain
Learn how to set up DKIM record in your domain settings for better email deliverability. 
How to set up DMARC record for your domain
Learn about DMARC record and how to set it up in your domain settings to improve your domain health and sender reputation.
How to set up SPF record for your domain
Learn about SPF records and how to set them up in your domain settings for better email deliverability.
How to set up A-record and rDNS record
Learn how to connect your IP address with your domain in DNS settings for better email deliverability.
How to remove your domain or IP from blacklists
Learn how to check if your domain or IP address is blacklisted and how to remove it from blacklists to improve deliverability.
How to avoid spam filters and improve deliverability
Learn how popular spam filters work, as well as tips and strategies to pass through the filtering and land in the recipient's inbox.
How to fix and prevent bounced emails
Learn about common email delivery errors (bounces), why they happen, and how to fix them.
Best practices: How to get more replies
Learn tips and insights for improving the reply rate in your email campaigns.
Not receiving push notifications in your browser
Learn how troubleshoot push notifications on your computer.
How to allow Snov.io to send notifications in your browser
Learn how to enable snov.io to send notifications in Chrome and Safari browsers.
Sending multiple campaigns from one email account
Learn about the important factors to consider when using the same email address to send multiple campaigns.
How to reconnect your Outlook/Exchange accounts through OAuth
Learn how to restore the connection with your Outlook/Exchange accounts so that you can resume sending campaigns.
How to change email connection to SMTP type
Learn how to change the connection type of your email account to SMTP.
My campaign is Active but no emails are being sent
Learn more about why your campaign shows an Active status but may not be sending any emails.
Conditional email connection and how to fix it
Learn learn what a conditional email connection is and how to fix an IMAP connection error.
LinkedIn extension stopped working – how to fix it?
Learn about common reasons for issues you may be experiencing with LI Prospect Finder and solutions to them.
How to troubleshoot Snov.io Chrome extensions
Learn how to fix issues with Snov.io Chrome extensions.
How to open console or network details in your browser
Learn how to check your browser's console and network for errors.
Why are replies not being tracked?
Learn why replies may not be logged into campaign statistics.
How to clear cache and cookies in your browser
Learn how to clear your browsing data to resolve minor account issues.
Why my drip campaign isn’t sending
Learn why your email drip campaign is not sending emails while in Active status.
Why my warm-up campaign stopped
Learn how to continue your warm-up campaign if your email account was disconnected.
How to set up a custom tracking domain
Emails sent through Snov.io from your email address will use your own domain for tracking unsubscribes, email opens and link clicks.
Common SMTP errors and how to solve them
Can’t send your email campaign because of recurrent error? Here’s the reason it occurs and how to solve the issue. 
How to add missing variables before sending campaign
Learn how to add missing variable data in email campaign.
Platform-wide issue with adding new prospects – April 2021 (Resolved)
Since April 27, 2021, Snov.io has been experiencing platform-wide service issues with all functionality connected to adding of new prospects. Until these issues are resolved, we highly recommend you do not use the affected functionality and save any copies of prospect lists that you have uploaded since then.
Failure to log in with a Gmail or Google Workspace account – January 2020 (Resolved)
Check how to log into your Snov.io account by entering your email and password if you failed to do it.
How to not get emails labeled as Spam by the recipients
Often, the sender reputation can go down because of the high spam complaint rate. This happens when the recipients send emails to the Spam folder.