Errors & Fixes
Troubleshoot and solve known issues
19 articles in this collection
Email accounts: fix issues related to email connection
How to fix common email SMTP connection errors
In this article, you’ll learn about SMTP and IMAP errors, their possible reasons and how to fix them.
Written by Taras Mykhailenko
14.01.2025
How to reconnect your Outlook/Exchange accounts through OAuth
Learn how to restore the connection with your Outlook/Exchange accounts so that you can resume sending campaigns.
Written by Taras Mykhailenko
30.03.2023
How to fix IMAP error in email accounts
Learn learn what a conditional email connection is and how to fix an IMAP connection error.
Written by Taras Mykhailenko
6.01.2023
Campaigns: fix issues related to sending campaigns
How Google’s email policy affects open tracking
This article explains why tracking email opens is no longer relevant due to Google's new email policy and how you can adapt to this change.
Written by Taras Mykhailenko
12.09.2024
How to reduce bounce rate in email campaigns
Find steps to troubleshoot bounce rate issues.
Written by Taras Mykhailenko
15.01.2024
How to fix and prevent bounced emails
Learn about common email delivery errors (bounces), why they happen, and how to fix them.
Written by Taras Mykhailenko
4.07.2023
Why are replies not being tracked?
Learn why replies may not be logged into campaign statistics.
Written by Taras Mykhailenko
25.10.2022
How to manage recipients in “To Check” tab
This article explains how to manually add missing variables on the To Check tab before sending your campaign.
Written by Taras Mykhailenko
2.08.2021
LinkedIn Automation: fix issues related to LinkedIn accounts and sequences
How to manage unassigned recipients
This article explains how to assign the LinkedIn sender account for recipients with the "Unassigned" status in LinkedIn campaigns.
Written by Taras Mykhailenko
4.03.2025
Why LinkedIn accounts get restricted or blocked
Learn about common reasons why LinkedIn restricts accounts and get recommendations to follow if it happens to you.
Written by Taras Mykhailenko
3.03.2025
Issues with Chrome extensions
LinkedIn extension stopped working – how to fix it?
Learn about common reasons for issues you may be experiencing with LI Prospect Finder and solutions to them.
Written by Taras Mykhailenko
9.11.2022
How to troubleshoot Snov.io Chrome extensions
Learn how to fix issues with Snov.io Chrome extensions.
Written by Taras Mykhailenko
25.10.2022
How to resolve prospect search issue while using LI Prospect Finder
Learn how to continue prospect search on LinkedIn when it was interrupted.
Written by Taras Mykhailenko
20.07.2021
Issues with push notifications
Not receiving push notifications in your browser
Learn how to troubleshoot push notifications on your computer.
Written by Taras Mykhailenko
19.06.2023
How to allow Snov.io to send notifications in your browser
Learn how to enable snov.io to send notifications in Chrome and Safari browsers.
Written by Taras Mykhailenko
19.06.2023
Troubleshoot general account issues
How to open console or network details in your browser
Learn how to check your browser's console and network for errors.
Written by Taras Mykhailenko
25.10.2022
How to clear cache and cookies in your browser
Learn how to clear your browsing data to resolve minor account issues.
Written by Taras Mykhailenko
25.10.2022
Platform-wide issue with adding new prospects – April 2021 (Resolved)
Since April 27, 2021, Snov.io has been experiencing platform-wide service issues with all functionality connected to adding of new prospects. Until these issues are resolved, we highly recommend you do not use the affected functionality and save any copies of prospect lists that you have uploaded since then.
Written by Dana Rudenko
28.04.2021
Failure to log in with a Gmail or Google Workspace account – January 2020 (Resolved)
Check how to log into your Snov.io account by entering your email and password if you failed to do it.
Written by Anastasia Kovalenko
15.01.2020